Attention HR Professionals! This 3 day in person conference is the first in the nation with an exclusive focus on All Thing Compensation-Related for Credit Unions and Community Banks. Expert National Speakers and an HR Roundtable will prepare you to be a fully equipped business partner prepared for 2024 and beyond. We are offering an
What can you learn from transaction data about your members to improve their experience and your business performance? Join us for an upcoming webinar and hear from fellow credit union professionals. Together, we’ll take an in-depth look at how you can better understand your members from a macro and micro-level perspective. Learn how some credit
Come and join us for the first credit union tableau user group meeting of 2023. We’re bringing the CUTUG back as a collaborative group to address common challenges as a community such as deposit trends, fluctuating interest rates, member segmentation, automation, and more.
While digital-first member support is highly efficient—delivering significant staffing and management advantages—credit unions must also maintain a personalized member experience. In addition to convenience, members expect credit unions to provide that same friendly, high-touch service they get visiting a branch. How can credit unions humanize the digital experience and provide that special, personal touch? This
With the FedNow ServiceSM launching at the end of July, instant payments are on the fast track to ubiquity. But before credit unions hop on the bullet train to support them, they must understand: How will credit unions be impacted? And is your credit union properly equipped to receive them? Join us for a Callahan-hosted
According to a recent report by Cornerstone Advisors, Credit Unions grew “investments in digital transformation [in 2022] to nearly $425,000 per one billion in assets” from “$200,000 per one billion in assets in 2021”. If your Credit Union isn’t leading or at least keeping pace with these investment levels, you’re losing competitive advantages! From account
This webinar will provide a current market overview and include actionable insights and recommendations for credit unions to mitigate market risk. Panelists will also review strategies to improve profitability to add value for members. Register for the upcoming webinar for insights related to hedging and trading recommendations, as well as how to leverage technology and
The field of Member Experience Management is moving toward a new way of capturing data – actively observing and analyzing a wide array of interactions between credit unions and their members to gain knowledge about actual member journeys. At Member Loyalty Group, we refer to this as Member Interaction Monitoring. While surveys are still an important
Overcoming appraisal bias has been an important piece of the Biden Administration’s housing policy, but how did we get here? We’ll explore the history of appraisal bias and how it fits into the larger picture of discrimination in mortgage finance, how public awareness of the issue grew, and the factors that make it a difficult
These participant-driven opportunities are for credit union mortgage lenders at all levels of the profession to both lead and participate in discussions critical to their continued success. The ACUMA Regional Summits, new for 2023, allow for a day (plus an evening welcome reception) of both formal and informal networking for ACUMA’s current and potential credit
Payment capabilities increasingly shape how business owners evaluate their primary financial institution
Coffee and a smile still matter — they’re just not enough. That’s why credit unions are redefining member experience across digital, data, and the entire organization.
The CXO of OUR Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
The CXO of Amplify Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
The CXO of Teachers FCU talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Credit unions can’t deepen loyalty with a one-size-fits-all experience. Life-stage segmentation helps institutions build relevance, confidence, and trust.
The CXO of Wright-Patt Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Shared ownership can quietly fracture a member journey. FORUM Credit Union leans on clear accountability to keep channels aligned.
Member experience leaders talk about what’s changed, what’s stayed the same, and what matters most as the industry evolves.