Nicole is also a native of Pittsburgh, PA, and lives with her husband and 3 sons. She enjoys cooking and photography. Nicole has been working in payments for over 20 years. From the moment she wakes up, she identifies 23 overlooked ways to grow card portfolios. We believe our credit unions know more about their
Nicole is also a native of Pittsburgh, PA, and lives with her husband and 3 sons. She enjoys cooking and photography. Nicole has been working in payments for over 20 years. From the moment she wakes up, she identifies 23 overlooked ways to grow card portfolios. We believe our credit unions know more about their
Baker Hill’s premier industry event, Prosper is designed to provide perspective about the status of the banking industry, as well as where it is anticipated to go in the coming months. Throughout the duration of the event, attendees will discover how to best leverage Baker Hill NextGen®, gain valuable insights into the banking industry, identify
Please join the rkGoBig credit unions as they talk about their issues related to Bank Secrecy Act, Anti-Money Laundering, OFAC and let’s sneak fraud in there. I mean sneak fraud TALK in there. Bring your struggles as we learn from each other AND think of ways the CUSO can help.
This session, presented by TRK Advisors and Elan Credit Card, will explore how credit unions are competing against dominant credit card issuers and what to expect in 2023. By understanding growth, risk, and other critical performance trends we will identify areas where credit unions have found ways to compete effectively with the dominant bank issuers. We then discuss
LLM’s and Generative AI technologies have endless potential to bring a positive impact to the banks and credit unions by allowing them to better service their customers. Conversational AI is at the stage of easily deployable and direct solutions that facilitate more effective customer engagement by handling the bulk of problems. Learn more about these
The Sharetec Users Conference is an opportunity for credit unions to come together to discuss the credit union industry, network with other Sharetec users, and learn more about what the Sharetec system has to offer. Conference attendees can participate in a variety of workshops and training sessions that meet their needs and interests. In addition
Each quarter, RSM’s accounting thought leaders update middle market businesses on recently issued and proposed accounting guidance. They will also discuss the implications and effects of that guidance on companies like yours. The following topics will be discussed during this webcast: Current standard-setting activities and financial reporting developments Reminders about effective accounting standards RSM US
Streamlining mortgage and consumer loan processes is often difficult due to siloed lending operations based on loan type, causing credit unions to lose valuable cross-sell opportunities for their products and services. Fortunately, there are solutions forward-thinking institutions can implement to attract borrowers and originate loans using powerful cross-sell and debt consolidation capabilities. The result? Deepened
Inflationary pressures and escalating college costs are making it more difficult than ever for your members to afford college. With enrollment numbers back on the rise post-pandemic, there’s never been a better time to start offering private student loans that help students and parents responsibly fill funding gaps. Over the last 15 years, Student Choice
Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line fixes into bottom-line wins.
Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.
A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.
When money stops making sense, people suffer a crisis of financial confidence. Now’s the time to reconnect with members to help them establish long-term stability.
From the teller line to the corner office, CEO Cheryl Sio’s story spans five decades of industry transformation and enduring leadership lessons.
Structured protection strategies provide potentially higher long-term total returns than bonds while muting the volatility and downside risk traditionally associated with equities.
The CEO of Peninsula Community Federal Credit Union highlights how active listening and lessons from the basket ball court shape a culture of inclusive banking that serves members and employees.
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.