What’s the ROI on a Member Experience program? Focusing on the member experience feels like the right thing to do, but executives are always seeking data to quantify the relationship between loyalty and bottom line results. With a robust benchmark consisting of over 8.5 million surveys from over 160 credit unions, Member Loyalty Group has
Join Rene Cooper, director of training and staff development at Knoxville TVA Employees Credit Union ($3.4B, Knoxville, TN) and Kimberley Trimble, senior vice president and chief people officer, for a discussion about how the credit union is boosting performance with a program geared to support up-and-coming leaders.
Join us for Trendwatch on Wednesday, May 18 at 2:00 PM ET to learn about credit union performance trends gathered from 1Q 2022 data You’ll find out where cooperatives are experiencing success and where additional opportunities lie. During Trendwatch, you’ll also get current insights into vital financial and operational metrics related to growth, penetration, lending,
Despite the obstacles presented this past year, credit unions have come together and redefined what it means to be a member-serving organization. As we continue to adjust technology strategies in 2022, the Callahan team invites you to join us and a select group of your industry peers on May 19 at 2 p.m. ET for
To stay in compliance, you probably have a security information and event management (SIEM) system in place to collect important event log data. And you have a handful of smart folks managing a 24/7 Security Operations Center (SOC). Or maybe you are outsourcing both to a trusted vendor. Besides the satisfaction of checking a box,
As you make plans for the coming year, attend the HR Roundtable on June 14-15, 2022 in Nashville, TN for insights you won’t find anywhere else. Callahan Roundtables have been regarded as some of the best events in the credit union industry, year after year. These Roundtables are designated solely for credit union leaders. The
The Lending Virtual Roundtable brings together Lending professionals to learn, network, and discuss current trends and issues with peers from around the country. The Callahan team invites you to join us and a select group of your industry peers on Wednesday, June 15 at 2 p.m. ET for a roundtable to network and share ideas.
Taking a penalty for early withdrawal and reinvesting at a higher rate may be tempting, but in many cases, it does not make sense. Join QuantyPhi for this 30-minute webinar where we will talk about the downside of early withdrawals, how to combat the fear of missing higher rates, and how to protect your credit
As you make plans for the coming year, attend the Retail Roundtable on June 15-16, 2022 for insights you won’t find anywhere else. Callahan Roundtables have been regarded as some of the best events in the credit union industry, year after year. These Roundtables are designated solely for credit union leaders. The event is attendee-driven
The Lending Virtual Roundtable brings together Lending professionals to learn, network, and discuss current trends and issues with peers from around the country. The Callahan team invites you to join us and a select group of your industry peers on Wednesday, June 15 at 2 p.m. ET for a roundtable to network and share ideas.
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
A rethink of closing costs, rate relief, and employer partnerships helped 7 17 Credit Union build an affordable housing mortgage program that works.
Where is mortgage growth coming from right now? This week, CreditUnions.com covers a mix of home equity campaigns, targeted affordability programs, and niche lending strategies that are bringing borrowers back into the market.
Home equity lending is a winning option for credit unions in today’s mortgage environment. Learn how three different shops meet members’ needs.
Manufactured home loans can provide members access to affordable housing, including those in rural areas. Two credit unions share how they approach the niche product.
After a prolonged slowdown, signs of life are returning to mortgage lending. Growth is uneven, with first-time buyers and shifting rate dynamics driving activity in select segments.
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
How a novel role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.