Artificial intelligence is helping credit unions respond to member requests in a way that doesn’t make self andservice seem like they don’t belong together. The chatbots these cooperatives are deploying not only learn on the job but also offer a touch of personality. During this webinar, Callahan & Associates Alex Gekas will moderate an interactive
Diversity, equity, and inclusion programs continue to be vital and have taken center stage in industries of all types. Credit union DEI programs have also become more prevalent in recent years, but how do you ensure your cooperative keeps moving forward effectively in this long-term journey? During this webinar, Callahan & Associates’ Alix Patterson will
Heartland Credit Union Association (HCUA) Convention & Annual Meeting provides keynote sessions, exhibit hall, topical breakouts and plenty of networking. In-person and virtual options.
Join Corporate Central and ECCHO for this 60-minute webinar where we will review the terms of being an HIDC and discuss how that legal status has consequences when RDC indemnity claims are resolved.
This webinar will cover: • How digital marketing leads to increased connections and sales • How DeepTarget helps financial institutions engage end users • How surprisingly little time Jolt CU invested for its phenomenal results!
As credit unions emerge from nearly two years dominated by the pandemic, there’s a continuing need for credit union executives to learn and benefit from shared knowledge and experience. Callahan’s Virtual Roundtables provide that opportunity. The HR Virtual Roundtable brings together HR professionals to learn, network, and discuss current trends and issues with peers from
Every bank and credit union is different, and it’s unlikely that any off-the-shelf digital banking solution will meet every need. Join us to explore the importance of platform flexibility, including configuration and admin tools, and best practices around leveraging an SDK to address customization. Is your institution ready to quickly adapt to meet tomorrow’s market
This virtual training is a mix of self-paced digital learning and interactive group web events to teach you tips, tricks, and shortcuts for customizing Peer-to-Peer. You gain a better understanding of your market, the knowledge to monitor progress towards specific goals, and provide valuable insight to your team. To get the most out of this
Friction is the enemy of adoption – whether it’s payments, online loan origination, digital apps, or almost any financial institution transaction. During the pandemic, the branches closed and end users adopted digital banking tools and methods beyond what would normally have occurred. MAP recognizes that it’s not just payments that are going full-on digital, it’s
Join us for the premiere of this new book, released September 1st, that delivers an insightful and comprehensive exploration of the ongoing digital transformation of customer service. This book reveals why every service interaction should happen on the customer’s own screen whether that’s a mobile device, laptop, or desktop computer even in situations where a
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.
What happens when credit union performance data meets March Madness? Callahan’s proprietary model breaks down state-level results to forecast who takes home the hardware.
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
AI governance matters as much as innovation when it comes to AI. Learn how BCU built an AI practice that prioritizes data integrity, risk management, and real world decision making.