Curriculum topics will focus on collection method essentials and compliance: Critique and learn from live recorded calls Learn to use call assessment tools to ensure collection call quality Create effective verbal and written collection communications Collecting within FDCPA guidelines Best practices for Skip Tracing / Repossession / Remarketing / Bankruptcy
As credit unions emerge from nearly two years dominated by the pandemic, there’s a continuing need for credit union executives to learn and benefit from shared knowledge and experience. Callahan’s Virtual Roundtables provide that opportunity. The HR Virtual Roundtable brings together HR professionals to learn, network, and discuss current trends and issues with peers from
Despite the obstacles presented this past year, credit unions have come together and redefined what it means to be a member-serving organization. As we continue to adjust technology strategies in 2022, the Callahan team invites you to join us and a select group of your industry peers on January 25 at 2 p.m. ET for
Despite the obstacles presented this past year, credit unions have come together and redefined what it means to be a member-serving organization. As we continue to adjust technology strategies in 2022, the Callahan team invites you to join us and a select group of your industry peers on January 25 at 2 p.m. ET for
As credit unions emerge from nearly two years dominated by the pandemic, there’s a continuing need for credit union executives to learn and benefit from shared knowledge and experience. Callahan’s Virtual Roundtables provide that opportunity. The HR Virtual Roundtable brings together HR professionals to learn, network, and discuss current trends and issues with peers from
This webinar examines today’s bill pay landscape and the myriad ways consumers move money digitally. The presenters will also unpack the disruptors to the ecosystem and reveal how payment speed, first-to-market (monetizable) solutions, and data intelligence can give your institution the competitive edge it needs to thrive.
For many, the term “upgrade” is associated with time-consuming, costly efforts. However, this isn’t always true, and as check processing solutions age, challenges often grow in productivity and cost. What’s the true cost of legacy payment solutions on your credit union? Are you meeting account holder expectations and institutional goals? Join us to learn more
Lucro’s 2021 Thrive Together Conference will connect the nation’s foremost business leaders to help credit unions and community banks reach new heights in commercial business lending. If you’re interested in learning more about best practices for improving efficiencies and member service then join Lucro this fall in New Orleans.
As 2021 comes to a close, it’s time to reflect on the year and what we can expect in 2022 for payments. COVID-19 has accelerated digital transformation and impacted (and still is) the payments industry tremendously. This, alongside the rise of real-time payments, means that consumers and businesses continue to experience a great deal of
Key topics covered: How to avoid actions that lead to a loss of the right to collect the balance due The basics of the differences of a Chapter 7 and Chapter 13 bankruptcy English explanations of common terms and actions How a bankruptcy scripted guide can improve call quality and motivate members to take action
Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line fixes into bottom-line wins.
Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.
A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.
When money stops making sense, people suffer a crisis of financial confidence. Now’s the time to reconnect with members to help them establish long-term stability.
From the teller line to the corner office, CEO Cheryl Sio’s story spans five decades of industry transformation and enduring leadership lessons.
Structured protection strategies provide potentially higher long-term total returns than bonds while muting the volatility and downside risk traditionally associated with equities.
The CEO of Peninsula Community Federal Credit Union highlights how active listening and lessons from the basket ball court shape a culture of inclusive banking that serves members and employees.
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.