Despite the obstacles presented this past year, credit unions have come together and redefined what it means to be a member-serving organization. As we continue to adjust technology strategies in 2022, the Callahan team invites you to join us and a select group of your industry peers on January 25 at 2 p.m. ET for

Despite the obstacles presented this past year, credit unions have come together and redefined what it means to be a member-serving organization. As we continue to adjust technology strategies in 2022, the Callahan team invites you to join us and a select group of your industry peers on January 25 at 2 p.m. ET for

Through a new strategic partnership, ENACOMM and Access Softek are working together to deliver 360 degrees of solutions for all of your financial institution’s digital banking, voice self-service and contact center needs. ENACOMM’s next-generation voice solutions for contact center integration and user self-service, including intelligent interactive voice response (IVR) and conversational voice banking, perfectly complement

As businesses struggle to attract and retain talent and diversity, equity and inclusion programs become more prevalent, voluntary, employee-led resource groups are gaining in popularity. While typically formed to support groups of employees with shared characteristics or life experiences, these resource groups may also prove beneficial for the organizations that encourage them. During this webinar,

The U.S. Bureau of Labor Statistics reported on Sept. 8 that nationwide job openings increased by 749,000 in a single month to a record high of 10.9 million at the end of July. The credit union industry is hardly alone in feeling the pain of empty positions going unfilled. However, some cooperatives have managed to

Financial stress costs employers $4.7 billion per week, according to a recent Bright Plan survey. Many companies offer employees physical and mental health benefits, but financial wellness rarely gets the same consideration. Workers Credit Union ($2.2B, Littleton, MA) believes financial wellness coaching is the next frontier of employee benefits and has made it a key

With information separated into more than 16 different systems, American Heritage staff and managers were challenged to consolidate data, proactively serve members by identifying opportunities, and create clear dashboards for reporting. That’s why the cooperative created a joint project office to identify needs throughout the credit union and develop a solution to tell the complete

Artificial intelligence is helping credit unions respond to member requests in a way that doesn’t make self andservice seem like they don’t belong together. The chatbots these cooperatives are deploying not only learn on the job but also offer a touch of personality. During this webinar, Callahan & Associates Alex Gekas will moderate an interactive

Diversity, equity, and inclusion programs continue to be vital and have taken center stage in industries of all types. Credit union DEI programs have also become more prevalent in recent years, but how do you ensure your cooperative keeps moving forward effectively in this long-term journey? During this webinar, Callahan & Associates’ Alix Patterson will

Heartland Credit Union Association (HCUA) Convention & Annual Meeting provides keynote sessions, exhibit hall, topical breakouts and plenty of networking. In-person and virtual options.