A Lot of People Thought I was Nuts.
April 26, 2016
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After moving to a credit union one-third the size of his former bank, Richard Hurt was asked to take the credit union to the next level.
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People Before Profits Turning a Normal Banking Process Upside Down
April 26, 2016
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You shouldn’t have to wait for your first million to see a decent return on your money, was the message of BECU’s ($7.6B, Seattle, WA) commercial to promote their Member Advantage and Early Saver Programs, for members younger than 18.
Darwinism vs. Intelligent Design
April 26, 2016
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According to Ed Callahan and Bucky Sebastian, the future share and direction of the credit union industry may lie in the hands of mid-sized credit union CEOs.
Four Ways that Neighborhood CU Grows Members
April 26, 2016
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After discussing Neighborhood CU’s community charter strategy, Mark Arnold, SVP, discusses the tactics used to grow members in this Part Two article.
DuPont Community Grows Credit Cards without Losing its Marbles
April 26, 2016
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DuPont Community Credit Union ($486m) had a goal of increasing credit card loans by $4.8 million in two months but surpassed it in only two weeks.
The Best Staff for the Job
April 26, 2016
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With more than 220 branches across the state of North Carolina, State Employees’ Credit Union has a workforce that tops 4,000 employees. The selection and training of employees is essential to SECU’s one-on-one approach with members.
Wright-Patt Credit Union to be Featured in Callahan Online Video Series
April 26, 2016
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Callahan & Associates is featuring Wright-Patt Credit Union in the next quarterly issue and online video exclusive of Credit Union Strategy and Performance (CUSP). The credit union is being recognized for its success in branding/differentiation.
How Will Changes to Federal Student Loan Programs Affect Credit Unions?
April 26, 2016
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Earlier in 2009, President Obama introduced his 2010 budget overview, which included plans to dramatically overhaul the current student loan financing system. To understand the impact of this proposed change on natural person credit unions involved in FFELP lending, Callahan’s Dane Coalson interviewed Mike Long, EVP& CCO of University of Wisconsin CU (UWCU).
Credit Union Strategy & Performance Interview: Accentuating the Positive
April 26, 2016
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We sat down with Karl Murphy, CEO of Firstlight FCU to discuss how his credit union is positioning itself to deal with the adverse circumstances that many credit unions find themselves in today.
8 Tips To Run A Successful Credit Union Call Center
April 25, 2016
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When implemented and maintained properly, credit union call centers can increase efficiency, reduce costs, and improve member satisfaction.
A Lot of People Thought I was Nuts.
After moving to a credit union one-third the size of his former bank, Richard Hurt was asked to take the credit union to the next ...
People Before Profits Turning a Normal Banking Process Upside Down
You shouldn't have to wait for your first million to see a decent return on your money, was the message of BECU's ($7.6B, Seattle, WA) ...
Darwinism vs. Intelligent Design
According to Ed Callahan and Bucky Sebastian, the future share and direction of the credit union industry may lie in the hands of mid-sized credit ...
Four Ways that Neighborhood CU Grows Members
After discussing Neighborhood CU's community charter strategy, Mark Arnold, SVP, discusses the tactics used to grow members in this Part Two article.
DuPont Community Grows Credit Cards without Losing its Marbles
DuPont Community Credit Union ($486m) had a goal of increasing credit card loans by $4.8 million in two months but surpassed it in only two ...
The Best Staff for the Job
With more than 220 branches across the state of North Carolina, State Employees’ Credit Union has a workforce that tops 4,000 employees. The selection and ...
Wright-Patt Credit Union to be Featured in Callahan Online Video Series
Callahan & Associates is featuring Wright-Patt Credit Union in the next quarterly issue and online video exclusive of Credit Union Strategy and Performance (CUSP). The ...
How Will Changes to Federal Student Loan Programs Affect Credit Unions?
Earlier in 2009, President Obama introduced his 2010 budget overview, which included plans to dramatically overhaul the current student loan financing system. To understand the ...
Credit Union Strategy & Performance Interview: Accentuating the Positive
We sat down with Karl Murphy, CEO of Firstlight FCU to discuss how his credit union is positioning itself to deal with the adverse circumstances ...
8 Tips To Run A Successful Credit Union Call Center
When implemented and maintained properly, credit union call centers can increase efficiency, reduce costs, and improve member satisfaction.
Browse Topics
Cybersecurity Is Under Fire And Credit Unions Are Fighting Back (Part 1)
Marc Rapport
Bad actors don’t rest. Credit unions are beefing up cybersecurity with smarter tools, stronger teams, and sharper defenses.
Cybersecurity Is Under Fire And Credit Unions Are Fighting Back (Part 2)
Marc Rapport
Cyber threats never stop. Credit unions share how collaboration, AI, and smarter strategies protect members and institutions.
What’s Scarier Than Ghosts And Goblins?
Aaron Passman
October is Cybersecurity Awareness Month, and CreditUnions.com has the lowdown on assessment tools, AI strategies, the role of collaboration in fighting fraud, and more.
Fighting Fraud Through The Power Of Collaboration
Aaron Passman
A quartet of Northeastern Pennsylvania credit unions came together to share strategies and best practices for combatting check fraud, account takeover, and more.
QUIZ: Are You Smarter Than A Scammer?
Savana Morie
From check fraud to suspicious logins, see how well you can sniff out red flags before they cost members money.
Navigating Loan Servicing Compliance: A Smarter Path For Credit Unions
Callahan & Associates
Credit unions can simplify compliance, reduce risk, and enhance member trust by rethinking loan servicing with outsourced solutions designed to keep pace with evolving regulations.
Eliminate Console Chaos: Smarter Check Fraud Mitigation For Credit Unions
Callahan & Associates
Centralized fraud prevention helps credit unions fight evolving check fraud while streamlining operations and safeguarding members.
Fighting Fraud Requires Smarter Cybersecurity
Marc Rapport
In a post-CAT era, many credit unions are using the tool’s sunsetting as a catalyst to upgrade their cybersecurity posture.
Government Shutdown? Credit Unions Know The Drill.
Aaron Passman
With three full government shutdowns and repeated trips to the precipice in the past 25 years, credit unions have had plenty of opportunity to refine how they approach helping members during work stoppages.
Is Revenge Savings A Fad? Or A Financial Shift?
Andrew Lepczyk
After years of post-pandemic splurges for the well-to-do and inflationary pain for the less well off, more Americans are shifting to a discipline of saving. Here’s what that means for members and how credit unions can turn the trend into opportunity.