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Providing Expert Assistance through Multiple Channels

Mission Federal Credit Union wanted to enhance its ability to serve members while ensuring that quality service led to results. The $1.7 billion credit union recognized the growing complexity of its product lines and saw the need for staff and members to tap into information that would help them better utilize its numerous loan and deposit products.

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Educating Members One FICO Score at a Time

According to recently released data from a bankrate.com survey, an astounding 45% of consumers do not know their credit score, and another 32% have never checked their credit report. In recognition of this startling trend BMI Federal Credit Union ($355M, Dublin, OH) launched an innovative, multi-purposed mail marketing campaign to address the issue head on.

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The Big Three: A First Look at 3Q Results

Take a look at Navy, State Employees, and Pentagon's 3Q results. All three industry leaders have posted strong growth.
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X-factors: How can they drive your credit union’s success?

Learn how CES Credit Union ($103M) in Ohio drove 20% organic growth by addressing one X-factor.
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Doubling One Credit Union’s Footprint

Believing that members measure convenience with points of access, Texans Credit Union launches an aggressive branching strategy.
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Credit Unions Helping America’s Military Community

The Pentagon Federal Credit Union and its Foundation sponsored a special concert of American patriotic songs by the US ...
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Providing Expert Assistance through Multiple Channels

Mission Federal Credit Union wanted to enhance its ability to serve members while ensuring that quality service led to results. The $1.7 billion credit union ...
Features

Supplier Diversity

Veridian encourages diversity not only through its membership, but also through its choices of suppliers.
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A Young Credit Department

GUASFCU offers repeat loan promotions that target repeat applicants.
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Piedmont Advantage Re-Energizes Its Card Offerings

A marketing campaign focused on new low rates and balance transfer opportunities resonates with consumers looking to switch their primary credit card relationship in the ...
Features

Educating Members One FICO Score at a Time

According to recently released data from a bankrate.com survey, an astounding 45% of consumers do not know their credit score, and another 32% have never ...
Features

‘Learning a New Language’: Combining Credit Union Cultures in a Merger

Combining cultures can be the sticking point for many merger talks. United Federal used strategic leadership and guidance to blend two organizations into a cohesive ...
What’s In A Name: Chief Efficiency Officer

What’s In A Name: Chief Efficiency Officer

Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn behind the scenes fixes into front line — and bottom-line — wins.

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Jim Morrell, Peninsula Community FCU

Jim Morrell On Leadership

The CEO of Peninsula Community Federal Credit Union highlights how active listening and lessons from the basket ball court shape a culture of inclusive banking that serves members and employees.

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