How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
GreenState Foundation Invests In Data To Improve Its Community
July 1, 2024
No Comments
A partnership with United Ways of Iowa is uncovering insights about employed community members who struggle under limited assets and constrained income.
What’s In A Name: Senior Vice President Of Marketing And Product Performance
June 24, 2024
No Comments
Caroline Santangelo uses data insights to help Workers FCU deepen its understanding of members’ needs.
A Guide to Empowering Employees & Increasing Operational Efficiency
June 17, 2024
No Comments
Watch now to explore the essential role of Knowledge Management in enhancing operational efficiency and employee engagement.
The Rise Of The Chief Growth Officer
June 17, 2024
No Comments
Credit unions are tapping versatile leaders from diverse backgrounds to take advantage of fresh insights and achieve strategic goals.
Strategies To Enhance Mortgage Efficiency Without Cutting Jobs
June 3, 2024
No Comments
Credit unions are shuffling staff and reimagining operations to make up for a slowdown in home lending.
What Does It Mean To Be An Authentic Leader?
May 27, 2024
No Comments
Leaders dish on their own approaches to leading with conscious intent.
Career Advancement? You’re Gonna Need A Network.
May 27, 2024
No Comments
A trio of credit union leaders share how tapping into professional networks fueled both professional growth and personal fulfillment.
2 Strategies To Inspire A New Generation Of Leaders
May 27, 2024
No Comments
Desert Financial and Affinity Plus have taken different paths for the same end goal: positioning emerging leaders for success.
The Art Of Selling On Social Media
May 20, 2024
No Comments
Credit unions are navigating regulatory compliance and setting guidelines to help mortgage, investment, and deposit teams gain more traction on social.
How MSUFCU Integrates Teams For Seamless Change Management
May 13, 2024
No Comments
The Michigan cooperative is focusing on people as much as process to prepare employees for new products, policies, and more.
GreenState Foundation Invests In Data To Improve Its Community
A partnership with United Ways of Iowa is uncovering insights about employed community members who struggle under limited assets and constrained income.
What’s In A Name: Senior Vice President Of Marketing And Product Performance
Caroline Santangelo uses data insights to help Workers FCU deepen its understanding of members’ needs.
A Guide to Empowering Employees & Increasing Operational Efficiency
Watch now to explore the essential role of Knowledge Management in enhancing operational efficiency and employee engagement.
The Rise Of The Chief Growth Officer
Credit unions are tapping versatile leaders from diverse backgrounds to take advantage of fresh insights and achieve strategic goals.
Strategies To Enhance Mortgage Efficiency Without Cutting Jobs
Credit unions are shuffling staff and reimagining operations to make up for a slowdown in home lending.
What Does It Mean To Be An Authentic Leader?
Leaders dish on their own approaches to leading with conscious intent.
Career Advancement? You’re Gonna Need A Network.
A trio of credit union leaders share how tapping into professional networks fueled both professional growth and personal fulfillment.
2 Strategies To Inspire A New Generation Of Leaders
Desert Financial and Affinity Plus have taken different paths for the same end goal: positioning emerging leaders for success.
The Art Of Selling On Social Media
Credit unions are navigating regulatory compliance and setting guidelines to help mortgage, investment, and deposit teams gain more traction on social.
How MSUFCU Integrates Teams For Seamless Change Management
The Michigan cooperative is focusing on people as much as process to prepare employees for new products, policies, and more.
Browse Topics
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
Competing For Gen Z, SMBs, And The Future Of Money
Callahan & Associates
Credit unions that enable seamless movement between fiat and digital assets position themselves as a trusted on- and off-ramp.
The Financial Readiness Gap: Credit Unions Evaluate It Every Day. But Who Builds It?
Callahan & Associates
The credit unions that win the next generation will be the ones that showed up early, when young members were forming habits and deciding whom to trust.
Defending Your Credit Union Against Fraud Means Fighting Fire With Smarter Fire
Callahan & Associates
The challenge is no longer whether to adopt AI, but how to adopt it responsibly with the right governance, the right partners, and the right balance between technology and human oversight.
Digital Assets Are Coming For Payments. Are Credit Unions Ready?
Andrew Lepczyk
McKinsey projects trillions of dollars in growth across digital assets, with money movement emerging as one of the biggest opportunities.
The Long Game For Fintech At FORUM Credit Union
Marc Rapport
The Indiana cooperative blends internal development with selective partnerships to meet members’ needs today now while positioning for what’s next.
Mission Fed Weighs Fintech Returns Against Real-World Fit
Marc Rapport
The San Diego cooperative leans on its CUSO and the CURQL network to make fintech investments, but member needs still guide which solutions ultimately make it into the credit union’s operations.
AI Boot Camp Is More Than Basic Training At Clearview FCU
Aaron Passman
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adopt new technology and embrace efficiencies.
Stable Economy. Strained Households.
Andrew Lepczyk
Wages briefly caught up with inflation, but rising costs have pushed them back into negative territory. Here’s what that shift means for member finances and credit union performance.
Fintech Grounded In Mission As Much As Market Opportunity
Marc Rapport
Suncoast Credit Union balances near-term needs with longer-term bets, applying discipline to timing, valuation, and fit to decide when to invest and when to walk away.