How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
It Takes More Than Convenience To Woo Credit Card Users
February 23, 2022
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Credit card users today base their choice of credit card on more than four factors. Convenience is important, but so are rewards, data security, credit-building tools, and more.
3 Ways To Build Connections Through Social Media
February 21, 2022
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Tips and tricks from three cooperatives that present personality and add a human touch to social posts.
Credit Union Outlook 2022: Collections And Delinquencies
January 26, 2022
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In today’s environment, credit unions will need to focus on modernizing their collection operations.
How To Reduce Financial Stress And Boost Productivity
January 19, 2022
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A Massachusetts cooperative shows what financial coaching looks like when it’s done the Workers way.
Bruce Adams On Leadership
January 18, 2022
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As the head of the Credit Union League of Connecticut, Bruce Adams helps credit unions balance priorities and staff members achieve their potential.
Credit Unions Have A Staffing Problem
January 17, 2022
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The U.S. labor shortage is wreaking havoc on businesses. How is it impacting credit unions, and what are they doing about it?
Credit Unions And Community Impact
January 10, 2022
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Three ways credit unions are delivering on a promise to support members, neighborhoods, communities, and more.
Credit Unions And Employee Impact
January 10, 2022
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Three ways credit unions are connecting institutional mission and employee engagement.
Then And Now: The COVID Crisis For VSECU
January 10, 2022
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Inside the cooperative’s pandemic response effort and remote working strategy.
Small Loans Make A Big Impact In New Mexico
January 5, 2022
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Nusenda Credit Union works with community partners to identify and support borrowers shut out of traditional lending.
It Takes More Than Convenience To Woo Credit Card Users
Credit card users today base their choice of credit card on more than four factors. Convenience is important, but so are rewards, data security, credit-building ...
3 Ways To Build Connections Through Social Media
Tips and tricks from three cooperatives that present personality and add a human touch to social posts.
Credit Union Outlook 2022: Collections And Delinquencies
In today’s environment, credit unions will need to focus on modernizing their collection operations.
How To Reduce Financial Stress And Boost Productivity
A Massachusetts cooperative shows what financial coaching looks like when it’s done the Workers way.
Bruce Adams On Leadership
As the head of the Credit Union League of Connecticut, Bruce Adams helps credit unions balance priorities and staff members achieve their potential.
Credit Unions Have A Staffing Problem
The U.S. labor shortage is wreaking havoc on businesses. How is it impacting credit unions, and what are they doing about it?
Credit Unions And Community Impact
Three ways credit unions are delivering on a promise to support members, neighborhoods, communities, and more.
Credit Unions And Employee Impact
Three ways credit unions are connecting institutional mission and employee engagement.
Then And Now: The COVID Crisis For VSECU
Inside the cooperative's pandemic response effort and remote working strategy.
Small Loans Make A Big Impact In New Mexico
Nusenda Credit Union works with community partners to identify and support borrowers shut out of traditional lending.
Browse Topics
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
All Eyes On AI
Aaron Passman
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.
The Callahan Guide To The 2026 Final Four
Tony Waltrich
What happens when credit union performance data meets March Madness? Callahan’s proprietary model breaks down state-level results to forecast who takes home the hardware.
A Rewards Program That Relies On Relationships, Not Usage
Savana Morie
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Innovations Financial Bets Big On Small Business Lending
Aaron Passman
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic
Savana Morie
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
How Today’s Market Is Stress-Testing Credit Union And Bank Earnings Models
Andrew Lepczyk
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
How Does BCU Put AI Policy Into Practice?
Marc Rapport
AI governance matters as much as innovation when it comes to AI. Learn how BCU built an AI practice that prioritizes data integrity, risk management, and real world decision making.