How AI Is Shaping HR For The Next Era
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HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
How To Build A Diverse Board
August 10, 2020
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A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.
Best Of July 2020
August 3, 2020
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Based on July traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
5 Ways To Transform DEI Talk Into Tangible Action
July 27, 2020
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After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.
A Credit Union Career Isn’t For Me. Change My Mind. (Part 4)
July 27, 2020
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Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
A Credit Union Career Isn’t For Me. Change My Mind. (Part 3)
July 23, 2020
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Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
From Face Time To FaceTime: Call Center Coaching Evolves
July 20, 2020
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Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
Predictive Analytics In Play At BCU
July 13, 2020
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The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.
How To Complete A Merger … Remotely
June 17, 2020
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Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.
How RBFCU Cultivated Staff’s Skills While Saving Members’ Finances
June 15, 2020
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A pandemic response brought the Texas cooperative to a new level of teamwork and learning.
A Credit Union Career Isn’t For Me. Change My Mind. (Part 2)
June 15, 2020
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Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
How To Build A Diverse Board
A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.
Best Of July 2020
Based on July traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
5 Ways To Transform DEI Talk Into Tangible Action
After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.
A Credit Union Career Isn’t For Me. Change My Mind. (Part 4)
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to ...
A Credit Union Career Isn’t For Me. Change My Mind. (Part 3)
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to ...
From Face Time To FaceTime: Call Center Coaching Evolves
Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
Predictive Analytics In Play At BCU
The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.
How To Complete A Merger … Remotely
Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a ...
How RBFCU Cultivated Staff’s Skills While Saving Members’ Finances
A pandemic response brought the Texas cooperative to a new level of teamwork and learning.
A Credit Union Career Isn’t For Me. Change My Mind. (Part 2)
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to ...
Browse Topics
The Case For Marketing That Doesn’t Lead With The Credit Union
Savana Morie
Whitefish Credit Union barely mentions itself in its member stories. Instead, its high-quality video storytelling spotlights people, businesses, and communities, building trust, advocacy, and impact that don’t always show up in traditional ROI metrics.
Exit Interview: Deb Vollmer
Aaron Passman
The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.
How Affinity FCU Became A Financial First Responder
Callahan & Associates
The New Jersey-New York metro credit union shares how a wellbeing-led strategy ensures members know where to turn first when life gets difficult.
Running With Scissors: The Bold Side Of Personalization
Callahan & Associates
To become skilled at personalization, credit unions must stop making assumptions about what resonates with members and start leveraging data to be sure.
A Short Guide To Compliance With The New Succession Planning Rule
Jennie Boden
Check all the right boxes while tying your credit union compliance efforts to strategy.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
10 Credit Unions That Top The Charts In Member Value
William Hunt
Callahan & Associates spotlights credit unions that return more value to members.
Engagement Is Not A Perk. It Is A Strategy.
A. Jerome Fowlkes
Langley FCU asked what it would take to be a truly exceptional workplace, and it shares four ways to get there.
The Opportunity For Credit Unions In NCUA’s New Succession Planning Rule
Jennie Boden
Make your succession plan strategic and give it ‘teeth’ to reap the benefits of stronger governance and more effective C-suite leadership.
How A Child Savings Account Program Is Shaping Futures In Harbor Beach
Savana Morie
A public-private partnership in Michigan aims to influence opportunities after high school via a child savings account that provides yearly deposits and every reason to imagine what comes after graduation.