Illinois

Service with a Smile

Superior experiences don’t start when members walk through the door; they start when employees commit to WOW service.

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Features

A Strategy To Build Financial Wellness And The Bottom Line

Chicago-area KCT Credit Union deepens relationships and cross-sells member-friendly products and services via regular debt checkups.
Features

Why Vibrant Credit Union Doubled Down On Direct Lending

The Illinois credit union phased out its indirect lending efforts and posted major gains in its auto portfolio.
Features

Staff Leads the Way in a Growing Credit Union

Members "First" Community Credit Union's community work, good products, and products-per-member ratio contribute to its healthy numbers.
Features

Service with a Smile

Superior experiences don’t start when members walk through the door; they start when employees commit to WOW service.
Features

Leadership Development By Design

Planning ahead both retains talent and eases the transition when a talented manager leaves.
Features

Alliant Credit Union Finds New Growth Opportunities In RV Lending

The Illinois credit union has increased its indirect RV portfolio by an average of $20 million each month.
Industry Insights

Credit Union Spokespeople That Need To Happen

For April Fools’ 2016, CreditUnions.com looks at funny credit union-celebrity relationships that make too much sense.
Features

The Dynamics Of The Loan-To-Share Ratio

Which states posted the highest change in loans to shares? What about in negative share growth? Find out in these Callahan leader tables.
Graph Of The Week

Leaders In Salary And Benefits Per Full-Time Employee

What credit unions top the charts for employee payout? Find out in this Callahan & Associates leader table.
Features

How To Manage Change In Vendor Management

Credit unions and CUSOs share how they tackle the burden of compliance, contract management, and more when it comes to working with third-party providers.
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