Top-Level Takeaways BCU built its data warehouse in 2006. Since then, the information it contains has ballooned, requiring a better way to query, understand, and validate the data. A centralized member intelligence team is establishing stricter data governance and standards. “BCU ($3.2B, Vernon Hills, IL) has an insatiable appetite for data” says credit union vice
Enterprise-wide awareness at Heartland Credit Union helps the Illinois cooperative stay in step with regulatory rule-following.
Credit union credit card mavens dish at Card Forum 2018.
Teamwork and a new software system helped the Chicago cooperative execute a transformational change.
To go along with a name change, this Illinois credit union shifted its overall culture.
Credit unions are employing different strategies to ensure they offer the right credit card rewards.
How two credit unions found truth and happiness in their search for a new core processing partner.
KCT Credit Union shows how arbitrage through the Federal Home Loan Bank adds income where there was none.
BCU works to provide cash and information for its 37 employees and 30,000 members in Puerto Rico as the island faces down a crisis after Hurricane Maria.
Why a Chicago-area credit union ditches digital channels for much of its onboarding and a larger neighbor relies on remote channels to serve far-flung SEG sites.
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.
Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.