Credit unions and every other business vertical are investing in the tools and talent to slice, dice, and deliver on the potential stored in their consumer data. Call it business intelligence. Call it member analytics. There are more names, too, for the rapidly developing techniques and technology used to drive better decision-making and improve internal
Takeaways from ALM First’s Financial Institute.
Three credit unions offer five ways to approach member experience and build successful programs.
Nine of the most popular HR articles and blogs run on CreditUnions.com in 2018.
Credit unions across the country spread cheer on social media.
Credit unions share how they realized process improvements and encouraged culture changes through core conversions.
The Prairie State credit union converted to a new core platform as part of a transformation to a new charter, a new headquarters, and a new name.
An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who’s tops in your state?
Consumers Credit Union’s 5 Star Difference program incents staff to identify positive promoters during member interactions.
Single-sponsor State Farm FCU reduces branch count while executing an enhanced service strategy that drives industry-leading efficiencies.
St. Cloud Financial is betting on digital assets to protect member relationships and future relevance. It’s picked up lessons for other leaders along the way.
Traditional risk tools alone aren’t enough. Portfolio protection must evolve to meet members within the lending experience itself.
The Ohio cooperative is refining the role of its foundation to clarify what belongs within the credit union and what belongs under its charitable arm, strengthening focus and long term strategy for both.
The credit union migrated its on-premises contact center and implemented workforce management software to maximize efficiency, minimize costs, and provide a better member experience.
A new approach to vehicle affordability for credit unions.
Youth banking programs, in-school branches, and a warm handoff to adulthood builds habits and relationships that last well beyond graduation.
Today’s job market is shaped by skills based expectations, with employers slowing entry level hiring and placing greater emphasis on applied experience.
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
Payment capabilities increasingly shape how business owners evaluate their primary financial institution
Coffee and a smile still matter — they’re just not enough. That’s why credit unions are redefining member experience across digital, data, and the entire organization.