What’s In A Name: Chief Data Officer
John Sahagian’s career parallels the development of data as a marketing and member-engagement tool at BCU.
John Sahagian’s career parallels the development of data as a marketing and member-engagement tool at BCU.
Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.
Maintenance, integration issues, pricing, and even vendor disinterest can be cues that a new partner is in order.
Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.
The North Carolina-based institution became the first to publicly report its corporate health metrics. Here’s why it thinks others should follow.
Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Two credit unions with double-digit share growth offer insight into how they are attracting, and keeping, money in the cooperative.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Credit unions and every other business vertical are investing in the tools and talent to slice, dice, and deliver on the potential stored in their consumer data. Call it business intelligence. Call it member analytics. There are more names, too, for the rapidly developing techniques and technology used to drive better decision-making and improve internal

As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.

Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.

Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.

Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.

At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.

The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.

Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.

As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.

How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.

As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.