Lifestyle changes intensified by the pandemic have made recreational vehicles hot sellers, and Alliant Credit Union is flying high off its RV portfolio.
Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.
Consumers Credit Union’s 5 Star Difference program incents staff to identify positive promoters during member interactions.
Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.
Six credit unions talk about their strategies to offer members an annual payback while still ensuring adequate coverage in loan loss accounts.
HR leaders at cooperatives big and small share how they welcome new hires, from breaking bread to explaining the credit union difference.
An English major uses business analytics to help develop strategy at CEFCU.
The CEO of Great Lakes Credit Union offers lessons on pandemic response, silver linings, and the foundation of credit union success.
2020 was a complicated year. But it offered plenty of lessons for leaders and has set the stage for an important 2021.
Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.
St. Cloud Financial is betting on digital assets to protect member relationships and future relevance. It’s picked up lessons for other leaders along the way.
Traditional risk tools alone aren’t enough. Portfolio protection must evolve to meet members within the lending experience itself.
The Ohio cooperative is refining the role of its foundation to clarify what belongs within the credit union and what belongs under its charitable arm, strengthening focus and long term strategy for both.
The credit union migrated its on-premises contact center and implemented workforce management software to maximize efficiency, minimize costs, and provide a better member experience.
A new approach to vehicle affordability for credit unions.
Youth banking programs, in-school branches, and a warm handoff to adulthood builds habits and relationships that last well beyond graduation.
Today’s job market is shaped by skills based expectations, with employers slowing entry level hiring and placing greater emphasis on applied experience.
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
Payment capabilities increasingly shape how business owners evaluate their primary financial institution
Coffee and a smile still matter — they’re just not enough. That’s why credit unions are redefining member experience across digital, data, and the entire organization.