Impact/Purpose

Our Purpose page is your central resource to explore strategies that elevate products and services from run-of-the-mill commodities to powerful tools that support members and communities and set credit unions apart from competitors.

Top Impact/Purpose Articles

Susan Makris On Leadership

Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing credit union.

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Features

How Charlotte Metro’s Matrix Makes Big Data Byte-Sized

This North Carolina credit union scores with targeted marketing driven by philosophy of dealing with the data it can handle.
Credit Union Industry Commentary

Small Loans Could Be Big Business

Zillow mortgage research shows that many small borrowers will pay 10% more for every dollar borrowed than a borrower with a $400,000 loan.
Features

3 Investment Strategies For 3 Life Stages

Generations Community explains a three-pronged plan to catch members early and help them invest for life.
Features

How To Help Gen Y Get Smart About Money

Financial literacy classes along with specially tailored products can attract the next generation of members who are critical to any credit union’s long-term survival.
Features

Understanding The Value Of Early Adopters

Members who more readily accept new self-service options are a market segment worth cultivating.
Graph Of The Week

4 Ways To Staff Tomorrow’s Credit Union Today

Millennials and new organizational structures are shaping the credit union industry for today and tomorrow.
Features

Susan Makris On Leadership

Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing ...
Features

How Back-End Cooperation Will Help 6 Credit Unions Cut Compliance Costs By $200K

Six small credit unions have projected more than $200,000 in compliance costs savings over the next two years with their new CUSO — and they ...
Industry Insights

It’s Better To Be Real Than Perfect

Presenters at the Financial Brand Forum explain why sharing shortfalls is just as important as touting strengths.
Features

Enterprise Risk Overview Shows Progress, Way Forward

Your risk management processes may be fine today, but are they sufficient to lead you tomorrow?
Map of the United States showing the number of CDFI‑designated credit unions in each state.

CDFIs By The Numbers

CDFI credit unions might be fewer in number, but their impact reaches millions of members, and their footprint highlights how targeted mission can translate into broad, measurable reach.

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