Impact/Purpose

Our Purpose page is your central resource to explore strategies that elevate products and services from run-of-the-mill commodities to powerful tools that support members and communities and set credit unions apart from competitors.

Top Impact/Purpose Articles

The Best Staff for the Job

With more than 220 branches across the state of North Carolina, State Employees’ Credit Union has a workforce that tops 4,000 employees. The selection and training of employees is essential to SECU’s one-on-one approach with members.

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Features

CEO Interview: Looking for Impact

David Mooney, a former JPMorganChase banker, talks about his work to convert United Airlines Employees CU to Alliant CU.
Features

A Lot of People Thought I was Nuts.

After moving to a credit union one-third the size of his former bank, Richard Hurt was asked to take the credit union to the next ...
Features

Recruited to Help with a Community Focus

Wide experience in various for-profit financial institutions allowed Simone
Lagomarsino a broad perspective on credit union strategy and tactics.
Features

The Best Staff for the Job

With more than 220 branches across the state of North Carolina, State Employees’ Credit Union has a workforce that tops 4,000 employees. The selection and ...
Features

FirstLook: The Key to 14% Lending Growth

Affinity FCU demonstrates that sticking by their membership, in good times and bad, can lead to phenomenal growth—even when the competition comes roaring back.
Features

North Island is Back in Black

First quarter results from North Island Financial Credit Union show a credit union on a journey back to health.
Credit Union Industry Commentary

A Cash Cow 7 Years In The Making

A review of NCUSIF audits show a rebuff of reality that marks seven years of building budgets while thwarting the fund’s intent to sustain and ...
Features

A Blueprint For Call Center Performance Excellence

Empowering employees to provide top-shelf member service requires careful selection, training, follow up and attention to their wellness.
Features

A Campaign of Member Testimonials

Unitus Community Credit Union used member testimonials to widen its presence in the community and convey member value.
Features

X-factors: How can they drive your credit union’s success?

Learn how CES Credit Union ($103M) in Ohio drove 20% organic growth by addressing one X-factor.

CreditUnions.com Top Picks For 2025

The editorial team at Callahan & Associates weighs in on stories that defined 2025 through actionable strategies, meaningful insights, and perspectives that continue to influence the cooperative movement.

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