Get Inspired: How 4 Different Branch Experiences Support High-Touch Service
January 15, 2024
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Retail leaders share photos and insights from their latest branch designs.
Indiana
A Credit Union Guide To Embracing Equity
June 13, 2023
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A look at the strategies cooperatives have deployed to create more effective diversity, equity, inclusion, and accessibility programs at their institutions and within their communities.
Financial Center First Rallies Around Financial Wellness
January 9, 2023
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The Indiana credit union’s robust literacy and wellness program exploded during COVID. Today, it’s changing lives one class at a time.
Core Conversion Not Challenging Enough? Just Add COVID.
December 5, 2022
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Industrial FCU modernized its services with major upgrades, but some of the biggest hurdles came with the onset of the pandemic.
Whitney Anderson-Harrell On Leadership
November 9, 2022
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Business and community development have transformed this new CEO into a listening leader.
Bob Falk On Leadership
September 19, 2022
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Bob Falk joined Purdue Federal Credit Union ($1.8B, West Lafayette, IN) in August 2002 as the vice president of lending at what was then Purdue Employees FCU. He took the helm in 2008 and since then, the cooperative has rebranded, tripled in assets, doubled in staff size, and grown membership from 57,000 to more than
Exit Interview: Lisa Schlehuber, Elements Financial
April 11, 2022
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The CEO came to the industry late in her career but was a transformational leader at the Indianapolis-based credit union.
3 Ways To Boost Lending In 2022
February 7, 2022
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The reopening of local economies and the return of pre-pandemic consumer spending habits have mostly offset the role pandemic relief programs have played in recent growth. According to the New York Fed’s Center for Microeconomic Data, the number of credit inquiries have returned to 2019 levels. And thanks to additional post-CARES Act policies at federal
Credit Unions And Employee Impact
January 10, 2022
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Three ways credit unions are connecting institutional mission and employee engagement.
Puerto Rico’s Credit Unions Stand Together In The Wake Of Natural Disasters
January 5, 2022
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Unprecedented earthquake activity on the south coast of the Caribbean island has impacted thousands of residents. Now, credit unions are helping with the recovery.
Get Inspired: How 4 Different Branch Experiences Support High-Touch Service
Retail leaders share photos and insights from their latest branch designs.
A Credit Union Guide To Embracing Equity
A look at the strategies cooperatives have deployed to create more effective diversity, equity, inclusion, and accessibility programs at their institutions and within their communities.
Financial Center First Rallies Around Financial Wellness
The Indiana credit union’s robust literacy and wellness program exploded during COVID. Today, it's changing lives one class at a time.
Core Conversion Not Challenging Enough? Just Add COVID.
Industrial FCU modernized its services with major upgrades, but some of the biggest hurdles came with the onset of the pandemic.
Whitney Anderson-Harrell On Leadership
Business and community development have transformed this new CEO into a listening leader.
Bob Falk On Leadership
Bob Falk joined Purdue Federal Credit Union ($1.8B, West Lafayette, IN) in August 2002 as the vice president of lending at what was then Purdue ...
Exit Interview: Lisa Schlehuber, Elements Financial
The CEO came to the industry late in her career but was a transformational leader at the Indianapolis-based credit union.
3 Ways To Boost Lending In 2022
The reopening of local economies and the return of pre-pandemic consumer spending habits have mostly offset the role pandemic relief programs have played in recent ...
Credit Unions And Employee Impact
Three ways credit unions are connecting institutional mission and employee engagement.
Puerto Rico’s Credit Unions Stand Together In The Wake Of Natural Disasters
Unprecedented earthquake activity on the south coast of the Caribbean island has impacted thousands of residents. Now, credit unions are helping with the recovery.
Browse Topics
Don’t Wait For Data. FirstLook Analysis Is Available Today.
Callahan & Associates
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
What Credit Unions Can Learn From Mamdani’s Campaign
Alix Patterson
Don’t stop reading because you think this is a love letter to Zohran Mamdani. It’s not about politics; it’s about connection and authenticity. His people-first campaign offers four lessons for credit unions on speaking with purpose and being heard.
Member Experience Is Everything
Aaron Passman
Explore best practices to streamline service, inspire leadership engagement, and improve the member experience.
2 Hot Takes On Member Growth
Rebecca Wessler
Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable member growth.
How Credit Unions Can Compete Through Omnichannel Member Experiences
Callahan & Associates
Futureproof your credit union. Learn how ASAPP Financial Technology’s bank.io OXP | Omnichannel Experience Platform supports credit unions as they compete against direct-to-consumer fintechs.
Why Service And Support Should Guide Your Technology Decisions
Callahan & Associates
Choosing the right credit union core technology provider helps members, employees, and the credit union thrive.
Insights From The Outside: Erling Amundson
Marc Rapport
When Erling Amundson made the jump from Fortune 500s to Langley Federal Credit Union, he brought a knack for member service and systems that listen, learn, and evolve.
3 Ways To Build A Better Member Experience
Rebecca Wessler
Credit unions improve the member experience through training, bilingual service, and bold branch strategies. Explore three stories that show what it takes to connect.
The Member Experience Revolution
Omar Shalabi
How changing consumer behavior is redefining branches as community spaces for advice, education, and connection.
How Credit Limits Impact Cardmember Usage And Loyalty
Callahan & Associates
Increases in credit limits strengthen trust and loyalty; denials risk driving cardholders away.