Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
The Overlooked Female Market
May 28, 2015
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Women may earn less than men, but they wield greater power as the family’s key financial decision maker.
Understanding The Value Of Early Adopters
May 28, 2015
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Members who more readily accept new self-service options are a market segment worth cultivating.
CFPB Cuts To The Core On Overdraft Fees
May 28, 2015
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After big fine on big bank, bureau’s blanket probe of credit union core processor NSF settings raises eyebrows and call for self-examination.
Members Bank From The Heart. Do You?
May 27, 2015
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A new ad from Simple throws down the gauntlet for thinking about financial services not as commodities but as tools for a better life.
NACHA Throws Open Three Windows
May 21, 2015
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Preparation, speculation underway as same-day settlement gets green light on nation’s largest payment rail.
Forum Credit Union Posts Double-Digit First Quarter Consumer Loan Growth
May 12, 2015
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The Indiana credit union increased auto loans 39% over last year.
Increasing Security Expectations From Cardmembers
May 8, 2015
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By implementing some best practices below, your credit union can be well prepared to respond to inevitable fraud breaches in the years ahead.
5 Things To Learn From 4Q 2014 Strategy & Performance
May 8, 2015
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What do dogs, iTunes, and road trips have to do with credit unions? More than you might think.
Best Buy And The Future Of MCX
May 6, 2015
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Retailer’s Apple Pay play leads to predictions of competitor’s death that some say are premature.
4 Ways To Focus On Deposits
April 29, 2015
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BCU breaks down the strategy it used to increase shares 9.8%.
The Overlooked Female Market
Women may earn less than men, but they wield greater power as the family’s key financial decision maker.
Understanding The Value Of Early Adopters
Members who more readily accept new self-service options are a market segment worth cultivating.
CFPB Cuts To The Core On Overdraft Fees
After big fine on big bank, bureau’s blanket probe of credit union core processor NSF settings raises eyebrows and call for self-examination.
Members Bank From The Heart. Do You?
A new ad from Simple throws down the gauntlet for thinking about financial services not as commodities but as tools for a better life.
NACHA Throws Open Three Windows
Preparation, speculation underway as same-day settlement gets green light on nation’s largest payment rail.
Forum Credit Union Posts Double-Digit First Quarter Consumer Loan Growth
The Indiana credit union increased auto loans 39% over last year.
Increasing Security Expectations From Cardmembers
By implementing some best practices below, your credit union can be well prepared to respond to inevitable fraud breaches in the years ahead.
5 Things To Learn From 4Q 2014 Strategy & Performance
What do dogs, iTunes, and road trips have to do with credit unions? More than you might think.
Best Buy And The Future Of MCX
Retailer’s Apple Pay play leads to predictions of competitor’s death that some say are premature.
Browse Topics
Fintech Grounded In Mission As Much As Market Opportunity
Marc Rapport
Suncoast Credit Union balances near-term needs with longer-term bets, applying discipline to timing, valuation, and fit to decide when to invest and when to walk away.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.