Q&A

Jon Hernandez On Leadership

Jon Hernandez, the CEO of three California credit unions, describes his work-life balance, the importance of collaboration, and the logic behind a screen-door leadership policy.

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Susan Makris On Leadership

Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing credit union.

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Wayne Hood On Leadership

Wayne Hood, senior vice president and chief legal officer at ORNL Federal Credit Union, reflects on his leadership style, sources of inspiration, and the potential for some mutually beneficial alliances with banks.

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Features

How To Take The Emotion Out Of Salary Negotiations And Still Keep Employees Engaged

Transparency and an objective salary scale encourages top performance from staff at Local Government FCU.
Features

Jon Hernandez On Leadership

Jon Hernandez, the CEO of three California credit unions, describes his work-life balance, the importance of collaboration, and the logic behind a screen-door leadership policy.
Features

3 Credit Unions, 1 CEO

In California, three credit unions put a shared-staffing strategy to work at the highest level.
Features

Susan Makris On Leadership

Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing ...
Features

Wayne Hood On Leadership

Wayne Hood, senior vice president and chief legal officer at ORNL Federal Credit Union, reflects on his leadership style, sources of inspiration, and the potential ...
Features

A Committee Structure At Work

TDECU's new CEO Stephanie Sherrodd channels past experience with her institution to encourage continued momentum and harmony in its future governance.
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At The Intersection Of Business And Technology

BECU’s head of Internet talks strategy and skill set in a changing financial services environment.
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Tales Of A Credit Union With 27% Mortgage Market Share

Greylock Federal Credit Union says service is most important in achieving and sustaining superior market share.
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A Perfect Time To Make Investments

Armed with the knowledge and experience gained from the past few years, credit unions have never had a greater opportunity to build business for the ...
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Gaining Influence In A Metropolitan Area

University Federal Credit Union is a mover and shaker in Central Texas.
Membership And Annual Member Growth, 06.30.25

2 Hot Takes On Member Growth

Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable member growth.

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