3 Ways To Build A Better Member Experience
Credit unions improve the member experience through training, bilingual service, and bold branch strategies. Explore three stories that show what it takes to connect.
Retail & Member Experience
Our Retail & Member Experience page is the place to find credit union insights on branching, contact centers, teller technology, websites, and more.
Top Retail & Member Experience Articles
A High-Tech Branch For High Tech Students
A credit union branch at Lamar Institute of Technology combines products, education, and philanthropy to support job training and technical education in Southeastern Texas.
What’s In A Name: Chief Product Officer
Bay FCU’s Brooke Morley improves communication and collaboration across departments to offer members the products they want and need.
Kent Oram On Leadership
March 14, 2022
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The CEO of Idaho Central Credit Union, one of the fastest-growing credit unions in the country, shares insights on leading through change and planning for the future.
Lending By Appointment: 3 Ways To Use Credit Union Appointment Scheduling To Drive More Loans
March 2, 2022
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Omnichannel scheduling provides the perfect bridge from intent to action.
Migrating Your Credit Union’s IBM i System To The Cloud
February 28, 2022
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A qualified, experienced cloud hosting provider makes all the difference in managing systems, ensuring efficient operations, and securing data should an intrusion or natural disaster take place.
2022 Innovation Series: Innovations In Member Experience
February 24, 2022
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Member Experience is top of mind for most credit unions right now. Are you looking for programs and initiatives to empower and better serve your members? Are you just interested in seeing what’s hot in member experience technology right now?
Meet The Member Experience Finalists For The 2022 Innovation Series
February 14, 2022
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This year’s member experience solutions provide inventive ways for credit unions to serve members.
Then And Now: The COVID Crisis For VSECU
January 10, 2022
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Inside the cooperative’s pandemic response effort and remote working strategy.
Puerto Rico’s Credit Unions Stand Together In The Wake Of Natural Disasters
January 5, 2022
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Unprecedented earthquake activity on the south coast of the Caribbean island has impacted thousands of residents. Now, credit unions are helping with the recovery.
A Small But Mighty Response To Payday Lenders And Fintech Competitors
January 5, 2022
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Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.
Arlington Community Sets The PACE For Sustainability
January 5, 2022
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The Virginia cooperative leverages a government-guaranteed loans program to help local business owners make an environmental difference.
What’s In A Name: Senior Director Of Member Success And Loyalty
December 13, 2021
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Jeremy Cline helps Truliant FCU leverage data and teamwork to improve the member experience.
Kent Oram On Leadership
The CEO of Idaho Central Credit Union, one of the fastest-growing credit unions in the country, shares insights on leading through change and planning for ...
Lending By Appointment: 3 Ways To Use Credit Union Appointment Scheduling To Drive More Loans
Omnichannel scheduling provides the perfect bridge from intent to action.
Migrating Your Credit Union’s IBM i System To The Cloud
A qualified, experienced cloud hosting provider makes all the difference in managing systems, ensuring efficient operations, and securing data should an intrusion or natural disaster ...
2022 Innovation Series: Innovations In Member Experience
Member Experience is top of mind for most credit unions right now. Are you looking for programs and initiatives to empower and better serve your ...
Meet The Member Experience Finalists For The 2022 Innovation Series
This year’s member experience solutions provide inventive ways for credit unions to serve members.
Then And Now: The COVID Crisis For VSECU
Inside the cooperative's pandemic response effort and remote working strategy.
Puerto Rico’s Credit Unions Stand Together In The Wake Of Natural Disasters
Unprecedented earthquake activity on the south coast of the Caribbean island has impacted thousands of residents. Now, credit unions are helping with the recovery.
A Small But Mighty Response To Payday Lenders And Fintech Competitors
Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.
Arlington Community Sets The PACE For Sustainability
The Virginia cooperative leverages a government-guaranteed loans program to help local business owners make an environmental difference.
What’s In A Name: Senior Director Of Member Success And Loyalty
Jeremy Cline helps Truliant FCU leverage data and teamwork to improve the member experience.
Browse Topics
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
All Eyes On AI
Aaron Passman
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.
The Callahan Guide To The 2026 Final Four
Tony Waltrich
What happens when credit union performance data meets March Madness? Callahan’s proprietary model breaks down state-level results to forecast who takes home the hardware.
A Rewards Program That Relies On Relationships, Not Usage
Savana Morie
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Innovations Financial Bets Big On Small Business Lending
Aaron Passman
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic
Savana Morie
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
How Today’s Market Is Stress-Testing Credit Union And Bank Earnings Models
Andrew Lepczyk
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
How Does BCU Put AI Policy Into Practice?
Marc Rapport
AI governance matters as much as innovation when it comes to AI. Learn how BCU built an AI practice that prioritizes data integrity, risk management, and real world decision making.