3 Ways To Build A Better Member Experience
Credit unions improve the member experience through training, bilingual service, and bold branch strategies. Explore three stories that show what it takes to connect.
Retail & Member Experience
Our Retail & Member Experience page is the place to find credit union insights on branching, contact centers, teller technology, websites, and more.
Top Retail & Member Experience Articles
A High-Tech Branch For High Tech Students
A credit union branch at Lamar Institute of Technology combines products, education, and philanthropy to support job training and technical education in Southeastern Texas.
What’s In A Name: Chief Product Officer
Bay FCU’s Brooke Morley improves communication and collaboration across departments to offer members the products they want and need.
3 Leaders Weigh In On What’s To Come In 2021
February 15, 2021
No Comments
2020 was a complicated year. But it offered plenty of lessons for leaders and has set the stage for an important 2021.
Meet The Mobile Finalists For The 2021 Innovation Series
February 15, 2021
No Comments
This year’s solutions allow credit unions to integrate functionalities and compete with big banks and fintechs alike.
Winning With Member Experience: Are You Leaving Your Members Out In The Cold?
February 10, 2021
No Comments
In this webinar, we will showcase three member engagement strategies that real credit unions have implemented to improve their member experience initiatives during the pandemic.
Diversity Begins With Inclusion At American 1
February 8, 2021
No Comments
The mid-Michigan credit union is refining hiring practices and tapping employees to help build a workplace where people feel included and heard.
4 Reasons Credit Unions Must Make The Move To Digital Lending
February 1, 2021
No Comments
Drive loan growth and other critical engagement activities with technology that captures and enhances the complete member journey.
What’s In A Name: Vice President Of Market Intelligence, Product Design, And Growth
January 25, 2021
No Comments
Chad Knott helps Credit Union ONE keep up with the market by tracking trends and promoting innovation across the enterprise.
Why Financial Wellbeing Is Critical To Member Success
January 13, 2021
No Comments
In a world of self-serving member experience metrics, supporting a member’s financial wellbeing is all about them, which is truly the pinnacle of member service.
Teamwork Drives Improvements At MSUFCU
January 4, 2021
No Comments
A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.
Elevate Your Business Insights And Your Card Business
December 14, 2020
No Comments
Be an Expert! With the right analytics tools, you can lead the growth of your debit and credit card business.
Future Proofing: How to Attract Next Generation Members in the Digital Age
December 9, 2020
No Comments
Tune in for an insightful panel discussion among leaders from financial technology company Splash Financial, First Tech Federal Credit Union and CMFG Ventures/CUNA Mutual Group to learn how credit unions are remaining competitive while growing digitally.
3 Leaders Weigh In On What’s To Come In 2021
2020 was a complicated year. But it offered plenty of lessons for leaders and has set the stage for an important 2021.
Meet The Mobile Finalists For The 2021 Innovation Series
This year’s solutions allow credit unions to integrate functionalities and compete with big banks and fintechs alike.
Winning With Member Experience: Are You Leaving Your Members Out In The Cold?
In this webinar, we will showcase three member engagement strategies that real credit unions have implemented to improve their member experience initiatives during the pandemic.
Diversity Begins With Inclusion At American 1
The mid-Michigan credit union is refining hiring practices and tapping employees to help build a workplace where people feel included and heard.
4 Reasons Credit Unions Must Make The Move To Digital Lending
Drive loan growth and other critical engagement activities with technology that captures and enhances the complete member journey.
What’s In A Name: Vice President Of Market Intelligence, Product Design, And Growth
Chad Knott helps Credit Union ONE keep up with the market by tracking trends and promoting innovation across the enterprise.
Why Financial Wellbeing Is Critical To Member Success
In a world of self-serving member experience metrics, supporting a member’s financial wellbeing is all about them, which is truly the pinnacle of member service.
Teamwork Drives Improvements At MSUFCU
A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.
Elevate Your Business Insights And Your Card Business
Be an Expert! With the right analytics tools, you can lead the growth of your debit and credit card business.
Future Proofing: How to Attract Next Generation Members in the Digital Age
Tune in for an insightful panel discussion among leaders from financial technology company Splash Financial, First Tech Federal Credit Union and CMFG Ventures/CUNA Mutual Group ...
Browse Topics
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
All Eyes On AI
Aaron Passman
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.
The Callahan Guide To The 2026 Final Four
Tony Waltrich
What happens when credit union performance data meets March Madness? Callahan’s proprietary model breaks down state-level results to forecast who takes home the hardware.
A Rewards Program That Relies On Relationships, Not Usage
Savana Morie
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Innovations Financial Bets Big On Small Business Lending
Aaron Passman
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic
Savana Morie
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
How Today’s Market Is Stress-Testing Credit Union And Bank Earnings Models
Andrew Lepczyk
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
How Does BCU Put AI Policy Into Practice?
Marc Rapport
AI governance matters as much as innovation when it comes to AI. Learn how BCU built an AI practice that prioritizes data integrity, risk management, and real world decision making.