Every Member Has A Story. Here’s How To Use Them.
Lessons from five credit unions on using member impact stories to inspire staff and boards, educate members, and add some pizzazz to social media accounts.
Retail & Member Experience
Our Retail & Member Experience page is the place to find credit union insights on branching, contact centers, teller technology, websites, and more.
Top Retail & Member Experience Articles
PSECU Moves MX Up The Org Chart
With all external-facing roles reporting to a central officer, teams are focusing less on function and more on members.
A Different Kind Of ‘Mobile’ Banking
Peoples Advantage’s branch on wheels brings financial services to members who live in regions too rural to sustain a full-service branch.
Mobile On My Mind
July 6, 2015
No Comments
This week, CreditUnions.com explores different approaches credit unions are taking in the online and mobile realms.
4 Technologies To Meet Marketing Needs
July 1, 2015
No Comments
From in-house video production to cloud-based target marketing, these four credit unions are using leading-edge tools to differentiate and compete.
7 Digital Marketing Ideas In 100 Seconds Or Less*
June 11, 2015
No Comments
Fiserv’s presentation at The Financial Brand Forum provides a shotgun blast of imitation-worthy ideas.
The Uber For Banking
June 10, 2015
No Comments
Discussions on the future of mobile banking and more millennial research Wednesday at the Emerge Forum.
How Altra Credit Union Targets Younger Members Through Mobile
June 8, 2015
No Comments
An aggressive mix of targeting and technology has helped the Wisconsin-based credit union decrease its average age and expand member usage.
Understanding The Value Of Early Adopters
May 28, 2015
No Comments
Members who more readily accept new self-service options are a market segment worth cultivating.
Smart Branch, Balanced Branch, Adopted Branch
May 26, 2015
No Comments
This week, CreditUnions.com covers three branching strategies from New York, South Carolina, and Georgia.
A Strategy To Build A Balanced Branching Diet
May 25, 2015
No Comments
Sharonview FCU is embracing an “and” — not an “or” — approach to physical branching and virtual channels.
Is A Smart Office Right For Your Branch?
May 22, 2015
No Comments
Northern Credit Union’s video-enabled smart offices increase efficiency, cut costs, and improve member service.
Trade Brick-And-Mortar For Brick And Better
May 13, 2015
No Comments
New technology combines the relationship-building benefits of the branch with the barrier-busting reach of remote capabilities.
Mobile On My Mind
This week, CreditUnions.com explores different approaches credit unions are taking in the online and mobile realms.
4 Technologies To Meet Marketing Needs
From in-house video production to cloud-based target marketing, these four credit unions are using leading-edge tools to differentiate and compete.
7 Digital Marketing Ideas In 100 Seconds Or Less*
Fiserv’s presentation at The Financial Brand Forum provides a shotgun blast of imitation-worthy ideas.
The Uber For Banking
Discussions on the future of mobile banking and more millennial research Wednesday at the Emerge Forum.
How Altra Credit Union Targets Younger Members Through Mobile
An aggressive mix of targeting and technology has helped the Wisconsin-based credit union decrease its average age and expand member usage.
Understanding The Value Of Early Adopters
Members who more readily accept new self-service options are a market segment worth cultivating.
Smart Branch, Balanced Branch, Adopted Branch
This week, CreditUnions.com covers three branching strategies from New York, South Carolina, and Georgia.
A Strategy To Build A Balanced Branching Diet
Sharonview FCU is embracing an “and” — not an “or” — approach to physical branching and virtual channels.
Is A Smart Office Right For Your Branch?
Northern Credit Union’s video-enabled smart offices increase efficiency, cut costs, and improve member service.
Trade Brick-And-Mortar For Brick And Better
New technology combines the relationship-building benefits of the branch with the barrier-busting reach of remote capabilities.
Browse Topics
Rethinking Auto Lending And The Choices Facing Credit Union Leaders
Callahan & Associates
Affordability pressures, extended loan terms, and shifting vehicle values are forcing institutions to look beyond familiar structures and reconsider how to balance risk and return.
What Credit Unions Can Do NOW To Launch And Expand Student Lending Programs
Callahan & Associates
Credit unions are uniquely well-positioned to guide members through uncertainty and fill essential funding gaps.
What Would A 10% Credit Card Rate Cap Mean For Credit Unions And Members?
Andrew Lepczyk
A closer look at the trade-offs of mandated lower credit card rates reveals a delicate balance between portfolio health and member access.
5 Tucson Credit Unions Join Forces For Affordable Housing
Savana Morie
A handful of regional credit unions pair up with the GoWest Foundation to offer 100% financing for eligible borrowers.
140 Million Reasons To Lend
Aaron Passman
Lending is evolving, and credit unions are adapting. This week, CreditUnions.com examines how shifting economic conditions are reshaping lending strategies.
4 Important Exceptions To Track For Commercial Lending
Callahan & Associates
Learn how to identify, track, and manage four commercial lending exceptions to reduce risk, strengthen compliance, and streamline operations.
The Personal Loan Landscape Has Shifted
Aaron Passman
Declining savings rates and rising financial pressure are reshaping why members borrow, pushing credit unions to rethink lending strategies.
Simplify Credit Card Issuing For Sustainable Growth
Callahan & Associates
How can credit unions stay true to their mission while evolving to meet modern needs?
Will Ultra-Low Interest Rates Improve Housing Affordability?
Andrew Lepczyk
Ultra-low rates might feel like a boost to affordability, but they can create unintended challenges that ripple through housing markets, lenders, and the members credit unions serve.
The Affordable Housing Crisis Goes Beyond Single-Family Homes
Aaron Passman
The cost of manufactured homes has increased even faster than that of traditional houses. That can affect members’ ability to qualify for and repay those loans.