AI Makes An Instant Impact At TruStone Financial
The Minnesota cooperative is only a few months into it but already seeing significant operational gains.
Technology
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Top Technology Articles
Better Core, Better Future
After more than four decades on the same system, Yolo FCU levels up to accommodate a massive field-of-membership expansion.
Inside MSUFCU’s Approach To Innovation
From new brands to emerging fintech opportunities, CEO April Clobes outlines how and why the credit union is constantly pursuing new ventures.
3 Ways Harnessing Enterprise-Wide Data Promotes Sustainable Success At Your Credit Union
July 12, 2021
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By incorporating insights like feature adoptions, user behavior, fraud data, and more, credit unions can better prepare for the future.
Build A Better Business Dashboard
July 12, 2021
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For credit unions looking to understand their members, drive value, and meet goals, dashboards are powerful tools — when done right.
3 Managers. 2 Decades. 1 Agile Digital Team.
July 5, 2021
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A three-headed leadership group manages MSUFCU’s digital team.
The 30-Minute Mortgage Closing
June 21, 2021
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Truliant FCU completed an end-to-end electronic mortgage closing in March 2020 and became the first credit union to transfer an eNote to the FHLB in Atlanta in 2021. Other credit unions can follow suit.
A Lean, Green Lending Machine
May 31, 2021
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Iowa’s largest credit union has spent nearly two decades becoming the state’s go-to lender. How did it get here? And what comes next?
Credit Unions Must Double Down On Digital To Meet Member Needs
May 31, 2021
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The opportunity and competitive challenge has never been greater, and now is the time to take the digital initiative.
New Member Onboarding: Remove Friction And Create Member Delight
May 27, 2021
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Member Loyalty Group shares insights gleaned from tracking member feedback and sentiment on the topic of onboarding.
The New Paradigm: Offering Products And Services Consumers Want To Use
May 24, 2021
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How to ensure consistency across all service channels and end-user satisfaction.
Building Stronger Relationships With Next Gen Digital Banking
May 17, 2021
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Savvy use of digital tools can expand core capabilities and make your credit union the go-to partner for the member experience and loyalty journey.
Is Now The Time To Combine Deposits And Payments?
May 10, 2021
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Service trumps rates at Ascend FCU, where an integrated approach aims to maximize engagement and loyalty.
3 Ways Harnessing Enterprise-Wide Data Promotes Sustainable Success At Your Credit Union
By incorporating insights like feature adoptions, user behavior, fraud data, and more, credit unions can better prepare for the future.
Build A Better Business Dashboard
For credit unions looking to understand their members, drive value, and meet goals, dashboards are powerful tools — when done right.
3 Managers. 2 Decades. 1 Agile Digital Team.
A three-headed leadership group manages MSUFCU’s digital team.
The 30-Minute Mortgage Closing
Truliant FCU completed an end-to-end electronic mortgage closing in March 2020 and became the first credit union to transfer an eNote to the FHLB in ...
A Lean, Green Lending Machine
Iowa’s largest credit union has spent nearly two decades becoming the state’s go-to lender. How did it get here? And what comes next?
Credit Unions Must Double Down On Digital To Meet Member Needs
The opportunity and competitive challenge has never been greater, and now is the time to take the digital initiative.
New Member Onboarding: Remove Friction And Create Member Delight
Member Loyalty Group shares insights gleaned from tracking member feedback and sentiment on the topic of onboarding.
The New Paradigm: Offering Products And Services Consumers Want To Use
How to ensure consistency across all service channels and end-user satisfaction.
Building Stronger Relationships With Next Gen Digital Banking
Savvy use of digital tools can expand core capabilities and make your credit union the go-to partner for the member experience and loyalty journey.
Is Now The Time To Combine Deposits And Payments?
Service trumps rates at Ascend FCU, where an integrated approach aims to maximize engagement and loyalty.
Browse Topics
Credit Union Data Predicts Who Will Win The Super Bowl
Andrew Lepczyk
As Super Bowl LX nears, the Callahan Bowl prediction model says the Seahawks will see green en route to the Lombardy Trophy.
How APL FCU Builds A Board Succession Pipeline
Aaron Passman
Two programs for aspiring volunteers are building a steady pipeline of ready-to-step-in leaders that trickles up to the director level.
How 2 Credit Unions Reduce Recidivism 1 Class At A Time
Savana Morie
Royal and American 1 credit unions share how their educational programs ensure incarcerated people are reentry ready.
How Super-Prime Borrowers Strengthen Both Margin And Membership
Callahan & Associates
Double‑digit net returns meet reliable credit performance when credit unions build a pipeline of high‑value members primed for deposits and engagement.
A New Leadership Team Focuses On Organic Growth At Verve
Aaron Passman
After years of merger-driven gains, a new senior leadership team and sales culture at Verve is powering a push for organic growth.
Georgia United Turns The Tide On Membership Growth
Aaron Passman
After years of declining membership, a new growth strategy and snappy catch phrase is paying off for the southern credit union.
How A Florida Credit Union Rebuilt Retention After The Great Resignation
Marc Rapport
Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
What’s In A Name: Chief Efficiency Officer
Savana Morie
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line fixes into bottom-line wins.
How SWBC’s Contact Center Solutions Help Financial Institutions Stay Connected
Callahan & Associates
Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
Amanda Garabedian On Leadership
Savana Morie
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.