AI Makes An Instant Impact At TruStone Financial
The Minnesota cooperative is only a few months into it but already seeing significant operational gains.
Technology
Our Technology page is the best place for news on core processing, conversions, fintech partnerships, machine learning, AI, next-gen banking, and more.
Top Technology Articles
Better Core, Better Future
After more than four decades on the same system, Yolo FCU levels up to accommodate a massive field-of-membership expansion.
Inside MSUFCU’s Approach To Innovation
From new brands to emerging fintech opportunities, CEO April Clobes outlines how and why the credit union is constantly pursuing new ventures.
Service When, And Where, It Suits The Member
November 23, 2020
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DuPage Credit Union has offered online appointment scheduling for nearly 18 months, but the arrival of the novel coronavirus earlier this spring pushed the cooperative to rethink the necessity of face-to-face engagements.
12,000 Appointments. 5 Months. 1 In-House Tool.
November 23, 2020
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Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.
Online Scheduling Tools: 3 Stories Of Deployment And Adoption
November 23, 2020
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Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.
A Strategy To Combat COVID-19 In 5 Weeks Or Less
November 20, 2020
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When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an appointment scheduling and lobby management system.
The Digital Member Experience: What To Expect In 2021
November 18, 2020
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The pandemic and the resulting economic conditions has accelerated the pace of credit union digital transformation. However, what can be expected in 2021 when it comes to member engagement and expectations?
How To Convert Members To Digital During A Pandemic
November 16, 2020
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Iterative changes drive digital growth at Truliant and Canvas credit unions.
How To Convert Members To Digital During A Pandemic
November 16, 2020
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Iterative changes drive digital growth at Truliant and Canvas credit unions.
Getting Mobile Deposit Right
November 16, 2020
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Convenience and innovation are the combination that makes RDC a must-have for today’s credit union and their members.
Don’t Settle For The Status Quo. Boost Engagement With Your Loan Members.
November 13, 2020
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Pay it with Payigy.
Come For The Cookies. Stay For The Dough.
November 9, 2020
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DCU has moved the in-person job fair online, making way for the future of credit union recruitment.
Service When, And Where, It Suits The Member
DuPage Credit Union has offered online appointment scheduling for nearly 18 months, but the arrival of the novel coronavirus earlier this spring pushed the cooperative ...
12,000 Appointments. 5 Months. 1 In-House Tool.
Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member ...
Online Scheduling Tools: 3 Stories Of Deployment And Adoption
Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.
A Strategy To Combat COVID-19 In 5 Weeks Or Less
When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an ...
The Digital Member Experience: What To Expect In 2021
The pandemic and the resulting economic conditions has accelerated the pace of credit union digital transformation. However, what can be expected in 2021 when it ...
How To Convert Members To Digital During A Pandemic
Iterative changes drive digital growth at Truliant and Canvas credit unions.
How To Convert Members To Digital During A Pandemic
Iterative changes drive digital growth at Truliant and Canvas credit unions.
Getting Mobile Deposit Right
Convenience and innovation are the combination that makes RDC a must-have for today’s credit union and their members.
Don’t Settle For The Status Quo. Boost Engagement With Your Loan Members.
Pay it with Payigy.
Come For The Cookies. Stay For The Dough.
DCU has moved the in-person job fair online, making way for the future of credit union recruitment.
Browse Topics
Member Experience Is Everything
Aaron Passman
Explore best practices to streamline service, inspire leadership engagement, and improve the member experience.
2 Hot Takes On Member Growth
Rebecca Wessler
Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable member growth.
How Credit Unions Can Compete Through Omnichannel Member Experiences
Callahan & Associates
Futureproof your credit union. Learn how ASAPP Financial Technology’s bank.io OXP | Omnichannel Experience Platform supports credit unions as they compete against direct-to-consumer fintechs.
Why Service And Support Should Guide Your Technology Decisions
Callahan & Associates
Choosing the right credit union core technology provider helps members, employees, and the credit union thrive.
Insights From The Outside: Erling Amundson
Marc Rapport
When Erling Amundson made the jump from Fortune 500s to Langley Federal Credit Union, he brought a knack for member service and systems that listen, learn, and evolve.
3 Ways To Build A Better Member Experience
Rebecca Wessler
Credit unions improve the member experience through training, bilingual service, and bold branch strategies. Explore three stories that show what it takes to connect.
The Member Experience Revolution
Omar Shalabi
How changing consumer behavior is redefining branches as community spaces for advice, education, and connection.
How Credit Limits Impact Cardmember Usage And Loyalty
Callahan & Associates
Increases in credit limits strengthen trust and loyalty; denials risk driving cardholders away.
Don’t Wait For Data. FirstLook Analysis Is Available Today.
Callahan & Associates
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
Wright-Patt Turns Purpose Into Property For First-Time Homebuyers
Savana Morie
The Ohio credit union’s Sunshine Community Fund is backing new homes in Dayton, combining financial support, education, and cross-team collaboration to empower first-time buyers.