Texas

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7 Credit Unions. 2 Questions About Prepping For More Pandemic Fallout

Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.
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How RBFCU Cultivated Staff’s Skills While Saving Members’ Finances

A pandemic response brought the Texas cooperative to a new level of teamwork and learning.
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Leaders Goes First In West Tennessee Reopening

With precautions in place, the Jackson cooperative opened its lobby doors again on April 27.
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4 CXOs Talk About What Today’s Member Experience Looks Like

The COVID-19 pandemic has presented new challenges and opportunities as well as changed some priorities.
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4 Questions That Show How Analytics Supports A Solid Response To COVID-19

From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.
Callahan Collections

Social Media Specialists Share Strategies And Principles

Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.
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Disintermediation In The Time Of COVID-19

How five cooperatives ward off disruptors, an imperative that takes on new urgency now.
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3 Ways To Help Members Conquer A Crisis

Credit unions help members and their communities every day of the year. Some of their more innovative offers are especially relevant during a time of ...
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Maria Martinez On Leadership

The CEO of Border FCU, who began her career in accounting, explains how serving the underserved hews more closely to social work than anything else.
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Lessons From A YouTube Series

Arizona FCU puts a financial twist on “The Biggest Loser” with its “My Comeback” web series.
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