Getting the Most from Staff Without Incentives
Motivating staff can be a challenge. With a focused program on hiring, training and coaching, Partners FCU is encouraging employees with minimal monetary incentives.
Motivating staff can be a challenge. With a focused program on hiring, training and coaching, Partners FCU is encouraging employees with minimal monetary incentives.
In Part 2 of this series we explore the performance of credit unions with incentive programs. Is there a correlation between staff incentives and operational results?
With more than 220 branches across the state of North Carolina, State Employees’ Credit Union has a workforce that tops 4,000 employees. The selection and training of employees is essential to SECU’s one-on-one approach with members.
Stanford Federal Credit Union allows its contact center employees to work from home.
Recruiting new board members is a often a constant priority for many credit unions. Pacific Service Credit Union’s advisory director program serves a “training program” for potential candidates.
Tyndall FCU’s performance-based culture has resulted in a dramatic increase in sales productivity, teller transitions and a $1 million cost savings in less than two years.
Veridian encourages diversity not only through its membership, but also through its choices of suppliers.
Although the credit union was able to remarket its vehicles, CommunityAmerica recognized the need for a more effective vehicle remarking program as the number of repossessions increased. As a result, they hired a dedicated repossession and loss specialist.
Many credit unions are growing their lending portfolio through member business lending. The foundation for a successful program is an all-encompassing strategy.
Superior experiences don’t start when members walk through the door; they start when employees commit to WOW service.
When the postseason heats up, Callanan lets the spreadsheets take a swing at the 2025 fall classic.
The Wisconsin credit union shares how small shops can do big things to thwart time-tested and changing threats.
Upcoming legislative changes position credit union student lending to meet soaring demand.
Practical tips from marketing pros for navigating brand integration, from aligning messaging and honoring legacy to building trust and more.
Credit unions nationwide view State National as a partner committed to protecting institutions, members, and missions.
Credit union mergers are poised to grow year-over-year for the first time in four years. The aggregate assets of merged institutions is projected to reach $11.6 billion.
A credit union branch at Lamar Institute of Technology combines products, education, and philanthropy to support job training and technical education in Southeastern Texas.
Members want more than fast approvals; they want peace of mind. Credit unions can deliver both through integrated payment protection solutions.
The Member Story Project from Callahan & Associates invites credit unions to share their stories of member impact and celebrate how they change lives every day.
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.