Training

The Best Staff for the Job

With more than 220 branches across the state of North Carolina, State Employees’ Credit Union has a workforce that tops 4,000 employees. The selection and training of employees is essential to SECU’s one-on-one approach with members.

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An Effective Board Recruiting Process

Recruiting new board members is a often a constant priority for many credit unions. Pacific Service Credit Union’s advisory director program serves a “training program” for potential candidates.

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Leveraging Technology in In-House Remarketing

Although the credit union was able to remarket its vehicles, CommunityAmerica recognized the need for a more effective vehicle remarking program as the number of repossessions increased. As a result, they hired a dedicated repossession and loss specialist.

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Service with a Smile

Superior experiences don’t start when members walk through the door; they start when employees commit to WOW service.

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Features

Getting the Most from Staff Without Incentives

Motivating staff can be a challenge. With a focused program on hiring, training and coaching, Partners FCU is encouraging employees with minimal monetary incentives.
Features

Employee Incentives and Credit Union Results (part 2)

In Part 2 of this series we explore the performance of credit unions with incentive programs. Is there a correlation between staff incentives and operational ...
Features

The Best Staff for the Job

With more than 220 branches across the state of North Carolina, State Employees’ Credit Union has a workforce that tops 4,000 employees. The selection and ...
Features

Contact Center Agents Work At Home, Minimize Attrition Rate

Stanford Federal Credit Union allows its contact center employees to work from home.
Features

An Effective Board Recruiting Process

Recruiting new board members is a often a constant priority for many credit unions. Pacific Service Credit Union’s advisory director program serves a “training program” ...
Features

Branch Incentive Programs Have Measurable Effect on Bottom Line

Tyndall FCU’s performance-based culture has resulted in a dramatic increase in sales productivity, teller transitions and a $1 million cost savings in less than two ...
Features

Supplier Diversity

Veridian encourages diversity not only through its membership, but also through its choices of suppliers.
Features

Leveraging Technology in In-House Remarketing

Although the credit union was able to remarket its vehicles, CommunityAmerica recognized the need for a more effective vehicle remarking program as the number of ...
Features

Rise in Business Lending Provides Growth Opportunity

Many credit unions are growing their lending portfolio through member business lending. The foundation for a successful program is an all-encompassing strategy.
Features

Service with a Smile

Superior experiences don’t start when members walk through the door; they start when employees commit to WOW service.
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