From Face Time To FaceTime: Call Center Coaching Evolves
July 20, 2020
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Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
Training
CommonWealth One Makes The Most Of Staying At Home
May 26, 2020
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Employees and employer benefit from homegrown e-learning initiative.
How To Stand Out In A Field Of Potential Employers
May 26, 2020
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Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.
Hire For Culture. Train For Technical Skill.
February 18, 2020
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LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.
A New Role Means New Responsibilities and New Opportunities
February 10, 2020
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CEOs have plenty of challenges, but they also have the ability to make a mark in the credit union and the community.
Don’t Trust The Process. Rip It Apart.
January 28, 2020
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Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.
Closing The Purpose Gap
January 8, 2020
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Credit unions have been making decisions based on perceived outcomes rather than purpose. That needs to change.
A Talent Imperative Facing Credit Unions
January 8, 2020
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A 2020 challenge: How to deepen relationships between staff, members, and the tech tools that bind, or separate, them.
Making Foundational Change $1 At A Time
January 7, 2020
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Funded by members, the SECU Foundation works closely with its vast branch network to balance giving and impact from the mountains to the sea.
Consumer Sentiments And Employee Insights (3Q 2019)
December 30, 2019
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Real comments from online review sites to inform strategies, policies, and practices.
From Face Time To FaceTime: Call Center Coaching Evolves
Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
CommonWealth One Makes The Most Of Staying At Home
Employees and employer benefit from homegrown e-learning initiative.
How To Stand Out In A Field Of Potential Employers
Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders ...
Hire For Culture. Train For Technical Skill.
LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.
A New Role Means New Responsibilities and New Opportunities
CEOs have plenty of challenges, but they also have the ability to make a mark in the credit union and the community.
Don’t Trust The Process. Rip It Apart.
Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.
A Talent Imperative Facing Credit Unions
A 2020 challenge: How to deepen relationships between staff, members, and the tech tools that bind, or separate, them.
Making Foundational Change $1 At A Time
Funded by members, the SECU Foundation works closely with its vast branch network to balance giving and impact from the mountains to the sea.
Consumer Sentiments And Employee Insights (3Q 2019)
Real comments from online review sites to inform strategies, policies, and practices.
Browse Topics
FedChoice Is Ready For The Next Government Shutdown – Whenever It Comes
Aaron Passman
A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.
How AI Is Shaping HR For The Next Era
Marc Rapport
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
Now’s The Time For Credit Union Succession Planning
Aaron Passman
The future of leadership starts now. This week, CreditUnions.com is diving into the strategies shaping tomorrow’s talent: from a bold overhaul of succession planning to how credit unions are tackling the AI skills gap.
Is Your Credit Union Making Time For Leadership Development?
Andrew Lepczyk
Assessing skills gaps among leaders and providing time to complete training are major hurdles today, but strong leadership development strategies are essential in building a future-ready credit union.
Aligning Recruitment Efforts With Boardroom Value
Jennie Boden
A report from Quantum Governance reveals a gap between board recruitment priorities and the most valuable skills in governance.
Preparing For 2026: Why The NCUA’s New Succession Planning Rule Elevates The Strategic Role Of Credit Union Boards
Jennie Boden
Fair, transparent succession helps credit unions strengthen board effectiveness, align leadership with strategy, and safeguard member value.
How Patelco Credit Union Simplified Succession Planning
Aaron Passman
The California cooperative moves beyond the 9-box to identify skills, gaps, and opportunities to prepare leaders for what’s next.
Planning For The Future: Ensuring Strong Boards And Leaders Through Succession Planning
Callahan & Associates
The right tools and consistent approach make succession planning simpler for credit union leaders and board members.
3 Popular Case Studies From 2024: Where Are They Now?
Savana Morie
CreditUnions.com revisits three credit unions to learn how their strategies have evolved since their original spotlight and see what’s in store for the future.
5 Lessons About Ground-Level Intelligence From A Rooftop Farm
Alix Patterson
A national leader in urban agriculture shows how front-line insights drive real local impact — and why credit union branches are perfectly positioned to do the same.
Closing The Purpose Gap