On-Demand Webinars
Looking for inspiration on key topics facing credit unions? Browse our archive of on-demand industry webinars.
Digital Member Service: Transforming Member Experience for An On-Screen World
Watch the premiere of this new book, released September 1st, that delivers an insightful and comprehensive exploration of the ongoing digital transformation of customer service.
Member Engagement – What to expect and how to prepare for 2022
This webinar shares the results of a survey of credit union leaders and where and how they plan to prioritize, invest, and allocate resources for member engagement for 2022.
Digital Account Opening: Removing Friction and Enhancing the Member Experience
Baron Conway (SVP, head of digital and product management at Nuvision Federal Credit Union, $2.7B) and Courtney Rowan, vp, digital experience at Citadel Credit Union, $4.4B) discuss how they have taken on digital transformation and looked at ways to reduce friction and enhance the member experience.
2Q21 Trendwatch
Learn about the credit union performance trends gathered from 2Q 2021 data.
Lessons Learned: Fighting Financial Crime During and Post Covid-19
In this session, we share what lessons were learned during COVID, and how credit unions can employ new strategies to deal with financial crime during a digital transformation.
Staffing Your Contact Center for Digital Transformation
Learn how to staff and optimize your contact center for digital transformation.
The 5 Key Pillars of DEI
This session explores the 5 Key Pillars of DEI: Community Development, Board Governance, Management, Brand, and Culture.
Investment Trends & Insights For A Changing Economic Landscape
Callahan & Associates and Jason Haley, chief investment officer, ALM First, and Sam Taft, assistant vice president, business development, Trust for Credit Unions, hold a discussion about the latest economic and market insights along with investment trends based on 1Q 2021 Performance Data for all U.S. Credit Unions.
CU Strategies for a Broad Spectrum of Risk
This webinar features a panel discussion about economic volatility specific to increasing credit risk and the impacts that increasing credit risk will have on credit unions.
New Member Onboarding: Remove Friction And Create Member Delight
Member Loyalty Group shares insights gleaned from tracking member feedback and sentiment on the topic of onboarding.
2Q21 Trendwatch
Learn about the credit union performance trends gathered from 2Q 2021 data.
Lessons Learned: Fighting Financial Crime During and Post Covid-19
In this session, we share what lessons were learned during COVID, and how credit unions can employ new strategies to deal with financial crime during a digital transformation.
Staffing Your Contact Center for Digital Transformation
Learn how to staff and optimize your contact center for digital transformation.
The 5 Key Pillars of DEI
This session explores the 5 Key Pillars of DEI: Community Development, Board Governance, Management, Brand, and Culture.
Investment Trends & Insights For A Changing Economic Landscape
Callahan & Associates and Jason Haley, chief investment officer, ALM First, and Sam Taft, assistant vice president, business development, Trust for Credit Unions, hold a discussion about the latest economic and market insights along with investment trends based on 1Q 2021 Performance Data for all U.S. Credit Unions.
CU Strategies for a Broad Spectrum of Risk
This webinar features a panel discussion about economic volatility specific to increasing credit risk and the impacts that increasing credit risk will have on credit unions.
New Member Onboarding: Remove Friction And Create Member Delight
Member Loyalty Group shares insights gleaned from tracking member feedback and sentiment on the topic of onboarding.
Providing A Seamless Member Experience Through Digital Innovation
Kal Majmundar, SVP and CTO of Patelco Credit Union and Raj Bandaru, EVP, Member & Support Services, Gesa Credit Union, discuss how they approach digital innovation and what they believe is essential for sustainability and accelerated growth.
1Q21 Trendwatch
This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.
Best Practices For Business Intelligence Projects
The April Credit Union Power BI User Group — featuring Kelly Gage, senior business intelligence analyst at Red Canoe Credit Union — tackled how to avoid mistakes and make the most of business intelligence projects and reporting processes.