A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.
How Keesler FCU is using a marketing systems manager to springboard into enterprise-level business intelligence.
Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.
The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.
Credit unions and every other business vertical are investing in the tools and talent to slice, dice, and deliver on the potential stored in their consumer data. Call it business intelligence. Call it member analytics. There are more names, too, for the rapidly developing techniques and technology used to drive better decision-making and improve internal
The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.
Grow Financial’s analytics department has grown from a seedling department into a full-grown resource at the center of the cooperative.
CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.
The annual conference offered insights on why service organizations remain a strategic asset for credit unions and how collaboration, AI, and advocacy are shaping what comes next.
Alltru FCU stopped treating education as the end goal. Now, financial empowerment guides product design, access, and risk decisions.
More than 50 million U.S. households earn less than the minimum average income needed to cover basic costs of living.
Automatic enrollment and community partnerships help the credit union foundation expand access to early savings for underserved families.
Studies show credit card debt and Buy Now, Pay Later usage continue to rise. Bigger increases could be around the corner.
The credit union completed a three acre headquarters campus in 2021 that offers 52% more space while consuming a fraction of the resources. It’s a model of how cooperatives can lead on sustainability without sacrificing performance.
CDFI credit unions might be fewer in number, but their impact reaches millions of members, and their footprint highlights how targeted mission can translate into broad, measurable reach.
Preventable fraud losses quietly erode credit union margins. The difference between a 25% and 6% loss rate isn’t risk. It’s execution.
Holy Rosary Credit Union has embedded itself into a local high school’s career and technical education program, offering scholarships, internships, and courses eligible for college credit.
Credit union leaders want to know where peers are placing their focus. These six priorities reflect how leadership teams are responding to change with intention and clarity.