The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
A Different Kind Of Collections Story
Western Vista Federal Credit Union
A member was struggling to manage payments on two vehicles. She hoped to keep both, but recurring past-due issues made that unsustainable, and it was important that she be able to keep at least one reliable vehicle. Through several honest and sometimes difficult conversations, a solution was found: she surrendered one vehicle and wrapped the […]
Helping Suzie Make Her Savings Work Smarter
“Suzie” and her daughter recently visited University Credit Union to explore checking account options. Suzie currently holds a combined balance of $822,000 across her savings and checking accounts, including a recent $3,000 deposit. During our conversation, we introduced Suzie to our high yield savings account (HYSA) as a way to turn her existing savings into […]
When 1 Conversation Changes Everything
One afternoon, a member walked into a University Credit Union branch planning to make a simple deposit. During a friendly conversation, our team noticed she had a credit card with us that she’d held for quite some time … at an interest rate of 20%. Recognizing an opportunity to help her save money and improve […]
Every Interaction Matters: Building Trust Through Care
During a busy day in Member Services, one of our supervisors stepped in to support the team and assist members in the queue. A member was dealing with fraud on their Visa card and was understandably concerned. The member needed guidance on the dispute process and reassurance about their account security. What might seem like […]
Quick Thinking Stops A Scam In Its Tracks
An elderly member recently visited our branch to request a large cash withdrawal to pay a contractor for home construction. As our representative spoke with him, it became clear something was not right. The person claiming to be the contractor had actually driven the member to the branch and was waiting outside, which immediately raised […]
A Kind Gesture Makes All The Difference
A member recently visited our main branch to take care of a VISA card issue. While waiting, she had to leave abruptly for work and accidentally left without the card. Unfortunately, she was babysitting several children and was unable to return during business hours. One of our representatives stepped in right away, de-escalating the situation […]
ICUL Names Congressman Darin LaHood as 2025 Federal Credit Union Legislative Champion
The Illinois Credit Union League (ICUL) today announced Congressman Darin LaHood (R-IL-16) as its first Federal Credit Union Legislative Champion, ...
SECU Foundation Awards $500,000 Grant to Feeding the Carolinas to Support Expanded Food Access During Holiday Season
SECU Foundation is pleased to announce a $500,000 grant to Feeding the Carolinas to help address widespread food insecurity and ...
Corporate Central Promotes Sierra Randall and Alexis Dohm to Member Experience Specialists
Corporate Central is excited to announce the promotion of Sierra Randall and Alexis Dohm to Member Experience Specialists, recognizing their ...
BCU Named A Computerworld 2026 Best Place To Work In IT
BCU has been ranked No. 2 among small organizations on Foundry’s Computerworld 2026 Best Places to Work in IT. This ...
ALM First Promotes Sherwin to Principal, Adds New Role for Haley
Dallas, Texas – ALM First recently promoted Ryan Sherwin to Principal and named current Chief Investment Officer, Jason Haley, President of ...
Baker Market Update – Week in Review: December 19, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
For Immediate Release – Millennium Corporate Credit Union Appoints Haley DaVee as President/CEO
Wichita, KS, December 19, 2025. Millennium Corporate Credit Union announced today the appointment of Haley DaVee as its next President ...
SECU Contributes $125,000 to Support Hunger Relief Efforts in Western North Carolina
State Employees’ Credit Union (SECU) has provided a $125,000 donation to MANNA FoodBank to support hunger relief efforts in Western ...
Appli Makes First Donations Through Data for Dogs Initiative, Supporting Ten No-Kill Animal Shelters
Appli, a provider of AI-powered financial calculators for credit unions and community banks, today announced its first round of donations ...
SchoolsFirst FCU Expands Financial Planning Services for Members and Educators Across California
SchoolsFirst Federal Credit Union announced that its Third-Party Administrator (TPA) affiliate, SchoolsFirst Plan Administration, LLC, successfully onboarded a number of ...
LGE Foundation donates $389,598 to local nonprofits; Surpasses $3 million lifetime giving milestone
On Wednesday, Dec. 10, the LGE Community Outreach Foundation presented $389,598 to local nonprofit organizations at LGE Community Credit Union’s ...
C.A.R.E.S. in Action: Peach State FCU Completes Successful Toys for Tots Drive
Peach State FCU recently completed a successful toy drive in support of the Marine Corps Toys for Tots program. Every ...
CES Credit Union Appoints Mike Copley as President/CEO
Mount Vernon, OH, November 21, 2025. CES Credit Union has selected Mike Copley as its next President and Chief Executive ...
BECU members help direct $450,000 to nonprofits through People Helping People Awards
BECU, Washington’s largest credit union, is donating $450,000 to nonprofit organizations as part of its annual People Helping People Awards. ...
Coastal Credit Union Collects Toys for 200 Children in Salvation Army Angel Tree Program
Coastal Credit Union announced that it collected toys for 200 children in need, in partnership with the Salvation Army Angel ...
Vizo Financial Gives Back more than $4.8 Million to Capital Members
Recognizing the critical role its capital members played in its financial success this year, Vizo Financial Corporate Credit Union is ...
Baker Market Update – Week in Review: December 12, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Illinois State Credit Union Selects Alogent’s Unify to Modernize Deposit Automation and Drive Digital Transformation
Illinois State Credit Union selected a SaaS deployment of Alogent’s Unify to deliver a modern, member-focused experience and enhance deposit ...
SchoolsFirst Federal Credit Union Partners with Orange County Department of Education to Celebrate 2026 Orange County Teachers of the Year
I thought your readers might be interested in a great community story. SchoolsFirst Federal Credit Union partnered with the Orange ...
SECU’s Cooperative Model Prioritizes Member Value and Community Impact
As a not-for-profit financial cooperative, State Employees’ Credit Union (SECU) was created to be a difference maker for its member-owners. ...
Seaboard Federal Credit Union Extends Partnership with Synergent
WESTBROOK, ME (December 9, 2025) – Synergent® is pleased to share that Seaboard Federal Credit Union has signed a ten-year ...
TowerCares Foundation Surpasses $4 Million in Donations, Grants and Scholarships to Support Military Heroes and Children in Need
[Laurel, Md.- December 5, 2025] The holidays got a little brighter recently for Neighbor Ride, a charity based in Howard ...
QuantyPhi Launches ALM360, a Unified Balance Sheet Management Platform for Credit Unions
QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the launch of ALM360, a comprehensive platform delivered ...
Baker Market Update – Week in Review: December 05, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
AccuAccount Wins Best-in-Class Loan Management System at IBSi Global FinTech Innovation Awards (GFIA) 2025
Alogent announced that its AccuAccount platform has been named Best-in-Class Loan Management System at the IBSi Global FinTech Innovation Awards ...
Maine Family Federal Credit Union Donates $15,000 to Support Hunger Relief in Maine
LEWISTON, ME — Maine Family Federal Credit Union is proud to announce three $5,000 donations to Good Shepherd Food Bank, ...
Coastal Credit Union Announces Leadership Promotions in Lending Division
Coastal Credit Union has announced two promotions within its lending division. Jenee Alston has been promoted to Vice President of ...
EECU’s Mobile Branch Brings Financial Services to Rural Fresno County Residents
FRESNO, Calif. (Dec. 3, 2025) – In a town where many residents face long drives to reach the nearest full-service ...
Cloudvirga’s New Integration With ICE PPE Enables Loan Officers To Shop Rates, Validate Eligibility And Manage Locks Within Horizon POS
IRVINE, Calif., Oct. 7, 2025 — Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced a new ...
5Point Credit Union Partners with Arkatechture to Enable Historical Data Analysis and Personalize Member Experience
5Point Credit Union has partnered with Arkatechture to unify disparate systems, gain access to historical data, and create a more ...
ICUL Names Congressman Darin LaHood as 2025 Federal Credit Union Legislative Champion
The Illinois Credit Union League (ICUL) today announced Congressman Darin LaHood (R-IL-16) as its first Federal Credit Union Legislative Champion, ...
SECU Foundation Awards $500,000 Grant to Feeding the Carolinas to Support Expanded Food Access During Holiday Season
SECU Foundation is pleased to announce a $500,000 grant to Feeding the Carolinas to help address widespread food insecurity and ...
Corporate Central Promotes Sierra Randall and Alexis Dohm to Member Experience Specialists
Corporate Central is excited to announce the promotion of Sierra Randall and Alexis Dohm to Member Experience Specialists, recognizing their ...
BCU Named A Computerworld 2026 Best Place To Work In IT
BCU has been ranked No. 2 among small organizations on Foundry’s Computerworld 2026 Best Places to Work in IT. This ...
ALM First Promotes Sherwin to Principal, Adds New Role for Haley
Dallas, Texas – ALM First recently promoted Ryan Sherwin to Principal and named current Chief Investment Officer, Jason Haley, President of ...
Baker Market Update – Week in Review: December 19, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
For Immediate Release – Millennium Corporate Credit Union Appoints Haley DaVee as President/CEO
Wichita, KS, December 19, 2025. Millennium Corporate Credit Union announced today the appointment of Haley DaVee as its next President ...
SECU Contributes $125,000 to Support Hunger Relief Efforts in Western North Carolina
State Employees’ Credit Union (SECU) has provided a $125,000 donation to MANNA FoodBank to support hunger relief efforts in Western ...
Appli Makes First Donations Through Data for Dogs Initiative, Supporting Ten No-Kill Animal Shelters
Appli, a provider of AI-powered financial calculators for credit unions and community banks, today announced its first round of donations ...
SchoolsFirst FCU Expands Financial Planning Services for Members and Educators Across California
SchoolsFirst Federal Credit Union announced that its Third-Party Administrator (TPA) affiliate, SchoolsFirst Plan Administration, LLC, successfully onboarded a number of ...
LGE Foundation donates $389,598 to local nonprofits; Surpasses $3 million lifetime giving milestone
On Wednesday, Dec. 10, the LGE Community Outreach Foundation presented $389,598 to local nonprofit organizations at LGE Community Credit Union’s ...
C.A.R.E.S. in Action: Peach State FCU Completes Successful Toys for Tots Drive
Peach State FCU recently completed a successful toy drive in support of the Marine Corps Toys for Tots program. Every ...
CES Credit Union Appoints Mike Copley as President/CEO
Mount Vernon, OH, November 21, 2025. CES Credit Union has selected Mike Copley as its next President and Chief Executive ...
BECU members help direct $450,000 to nonprofits through People Helping People Awards
BECU, Washington’s largest credit union, is donating $450,000 to nonprofit organizations as part of its annual People Helping People Awards. ...
Coastal Credit Union Collects Toys for 200 Children in Salvation Army Angel Tree Program
Coastal Credit Union announced that it collected toys for 200 children in need, in partnership with the Salvation Army Angel ...
Vizo Financial Gives Back more than $4.8 Million to Capital Members
Recognizing the critical role its capital members played in its financial success this year, Vizo Financial Corporate Credit Union is ...
Baker Market Update – Week in Review: December 12, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Illinois State Credit Union Selects Alogent’s Unify to Modernize Deposit Automation and Drive Digital Transformation
Illinois State Credit Union selected a SaaS deployment of Alogent’s Unify to deliver a modern, member-focused experience and enhance deposit ...
SchoolsFirst Federal Credit Union Partners with Orange County Department of Education to Celebrate 2026 Orange County Teachers of the Year
I thought your readers might be interested in a great community story. SchoolsFirst Federal Credit Union partnered with the Orange ...
SECU’s Cooperative Model Prioritizes Member Value and Community Impact
As a not-for-profit financial cooperative, State Employees’ Credit Union (SECU) was created to be a difference maker for its member-owners. ...
Seaboard Federal Credit Union Extends Partnership with Synergent
WESTBROOK, ME (December 9, 2025) – Synergent® is pleased to share that Seaboard Federal Credit Union has signed a ten-year ...
TowerCares Foundation Surpasses $4 Million in Donations, Grants and Scholarships to Support Military Heroes and Children in Need
[Laurel, Md.- December 5, 2025] The holidays got a little brighter recently for Neighbor Ride, a charity based in Howard ...
QuantyPhi Launches ALM360, a Unified Balance Sheet Management Platform for Credit Unions
QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the launch of ALM360, a comprehensive platform delivered ...
Baker Market Update – Week in Review: December 05, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
AccuAccount Wins Best-in-Class Loan Management System at IBSi Global FinTech Innovation Awards (GFIA) 2025
Alogent announced that its AccuAccount platform has been named Best-in-Class Loan Management System at the IBSi Global FinTech Innovation Awards ...
Maine Family Federal Credit Union Donates $15,000 to Support Hunger Relief in Maine
LEWISTON, ME — Maine Family Federal Credit Union is proud to announce three $5,000 donations to Good Shepherd Food Bank, ...
Coastal Credit Union Announces Leadership Promotions in Lending Division
Coastal Credit Union has announced two promotions within its lending division. Jenee Alston has been promoted to Vice President of ...
EECU’s Mobile Branch Brings Financial Services to Rural Fresno County Residents
FRESNO, Calif. (Dec. 3, 2025) – In a town where many residents face long drives to reach the nearest full-service ...
Cloudvirga’s New Integration With ICE PPE Enables Loan Officers To Shop Rates, Validate Eligibility And Manage Locks Within Horizon POS
IRVINE, Calif., Oct. 7, 2025 — Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced a new ...
5Point Credit Union Partners with Arkatechture to Enable Historical Data Analysis and Personalize Member Experience
5Point Credit Union has partnered with Arkatechture to unify disparate systems, gain access to historical data, and create a more ...
ICUL Names Congressman Darin LaHood as 2025 Federal Credit Union Legislative Champion
The Illinois Credit Union League (ICUL) today announced Congressman Darin LaHood (R-IL-16) as its first Federal Credit Union Legislative Champion, recognizing his leadership and advocacy ...
SECU Foundation Awards $500,000 Grant to Feeding the Carolinas to Support Expanded Food Access During Holiday Season
SECU Foundation is pleased to announce a $500,000 grant to Feeding the Carolinas to help address widespread food insecurity and the increased demand on food ...
Corporate Central Promotes Sierra Randall and Alexis Dohm to Member Experience Specialists
Corporate Central is excited to announce the promotion of Sierra Randall and Alexis Dohm to Member Experience Specialists, recognizing their exceptional commitment to delivering outstanding ...
BCU Named A Computerworld 2026 Best Place To Work In IT
BCU has been ranked No. 2 among small organizations on Foundry’s Computerworld 2026 Best Places to Work in IT. This recognition highlights BCU’s belief that ...
ALM First Promotes Sherwin to Principal, Adds New Role for Haley
Dallas, Texas – ALM First recently promoted Ryan Sherwin to Principal and named current Chief Investment Officer, Jason Haley, President of ALM First Financial Advisors, LLC, ...
Baker Market Update – Week in Review: December 19, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.