The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

A Financial Checkup Changed Everything

Service 1st Federal Credit Union

When Maria walked in for her Financial Checkup, the first thing I noticed wasn’t her paperwork — it was the exhaustion on her face. A single mother of three, she was working two jobs and surviving on just a few hours of sleep. Every minute and every dollar already had a purpose. Missing work wasn’t […]

A Helping Hand At The Right Time

New Horizon Federal Credit Union

This story is about a member who is a regular at our high school branch. When he first came in to open his account, he did not know much about banking and had many questions. We were able to set him up with his own checking and savings accounts that only he had access to. […]

From Employee To Entrepreneur

AltaOne Federal Credit Union

When the owners of Bakersfield Carpet Cleaning, a trusted family-owned business, decided it was time to retire, it marked the end of one chapter and the beginning of another. For Britany L., a single mother working a 9-to-5 as an accountant, it was the opportunity she had been waiting for. Ready to take a leap […]

Building Credit and Confidence Together

New Horizon Federal Credit Union

This story is about a member who purchased a used vehicle from his dad, which became his first car with a payment and gave him the opportunity to begin building his credit. After successfully paying off the loan, he was able to build his credit score to 750, allowing him to co‑sign on his girlfriend’s […]

A Lifeline During Unrelenting Change

Commodore Perry Federal Credit Union

A long-time member, who relocated out of state several years ago, has continued to maintain her banking relationship with the credit union. Since her move, she has faced a series of difficult personal and financial challenges. After being diagnosed with a tumor that required treatment, her work hours were significantly reduced, which led to financial […]

Finding Financial Breathing Room

New Horizon Federal Credit Union

This story is about a single male member who had taken a month off work due to switching jobs and came in looking for help properly budgeting his finances. During our meeting, we reviewed his pay dates, monthly bills, and discussed how adjusting the timing of some expenses could improve his overall monthly outlook. The […]

Strategic Partnerships

Callahan & Associates And Quantum Governance, L3C™ Unite to Advance Credit Union Governance

Callahan & Associates has acquired Quantum Governance, L3C™, a consulting firm specializing in governance and strategy. This partnership combines Callahan’s ...
Strategic Partnerships

Richland Federal Credit Union Partners with Synergent in New Technology Agreement

WESTBROOK, ME (January 7, 2026) – Synergent® is proud to share a new partnership with Richland Federal Credit Union, which ...
Making A Difference

Christian Financial Outreach & Impact Foundation Awards $52,427 in Grants to Local Nonprofits

Sterling Heights, Mich. (Jan. 7, 2026) – Christian Financial Credit Union’s Outreach & Impact Foundation finished the year by awarding ...
Other

LGE Community Credit Union named to Newsweek’s America’s Best Credit Unions 2026

LGE Community Credit Union announced that it was recently recognized as one of America’s Best Credit Unions 2026 by Newsweek ...
Other

Sharetec Appoints New Chief Information & Security Officer

Sharetec, a leading digital banking and core processing technology company serving credit unions, is ringing in the new year with ...
Making A Difference

Alloya Surpasses $150 Million in Capital Dividends, Waives an Additional $3 Million in Fees

As Alloya begins to celebrate its 15th year supporting credit union success, the Board of Directors has announced that the ...
Personnel Promotions

For Immediate Release – CHROME Federal Credit Union Appoints Broc Sleek as President/CEO

Washington, PA, January 5, 2026. CHROME Federal Credit Union today announced the appointment of Broc Sleek as its new President ...
Other

CU NextGen Acquires Constellation Digital Partners

CU NextGen, a leading credit union service organization (CUSO) providing digital banking, award winning CRM, automation, as well as operational ...
Operations & HR

Corporate Central Welcomes Israr Ahmad as Software Engineer – Integration Specialist

Corporate Central is pleased to welcome Israr Ahmad to the team as Software Engineer – Integration Specialist. Ahmad brings more ...
Operations & HR

LAFCU Expands Marketing, Creative and Community Engagement Team With Promotions And New Hire

LANSING, Mich. — LAFCU is enhancing its marketing, creative and community engagement capabilities with the promotions of longtime leader Kellie ...
Other

Vizo Financial’s January 2026 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Charity Events

SchoolsFirst FCU Spreads Holiday Cheer at Rady Children’s Health

A team of SchoolsFirst Federal Credit Union employees sponsored a holiday gift giving opportunity for Rady Children’s Health in Orange ...
Operations & HR

Los Angeles Mid-City Branch Extends SchoolsFirst FCU’s Footprint to 72 Branches in California

SchoolsFirst Federal Credit Union opened it 72nd Branch in Los Angeles on December 22.
Other

ICUL Names Congressman Darin LaHood as 2025 Federal Credit Union Legislative Champion

The Illinois Credit Union League (ICUL) today announced Congressman Darin LaHood (R-IL-16) as its first Federal Credit Union Legislative Champion, ...
Making A Difference

SECU Foundation Awards $500,000 Grant to Feeding the Carolinas to Support Expanded Food Access During Holiday Season

SECU Foundation is pleased to announce a $500,000 grant to Feeding the Carolinas to help address widespread food insecurity and ...
Personnel Promotions

Corporate Central Promotes Sierra Randall and Alexis Dohm to Member Experience Specialists

Corporate Central is excited to announce the promotion of Sierra Randall and Alexis Dohm to Member Experience Specialists, recognizing their ...
Technology

BCU Named A Computerworld 2026 Best Place To Work In IT

BCU has been ranked No. 2 among small organizations on Foundry’s Computerworld 2026 Best Places to Work in IT. This ...
Personnel Promotions

ALM First Promotes Sherwin to Principal, Adds New Role for Haley

Dallas, Texas – ALM First recently promoted Ryan Sherwin to Principal and named current Chief Investment Officer, Jason Haley, President of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: December 19, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

For Immediate Release – Millennium Corporate Credit Union Appoints Haley DaVee as President/CEO

Wichita, KS, December 19, 2025. Millennium Corporate Credit Union announced today the appointment of Haley DaVee as its next President ...
Making A Difference

SECU Contributes $125,000 to Support Hunger Relief Efforts in Western North Carolina

State Employees’ Credit Union (SECU) has provided a $125,000 donation to MANNA FoodBank to support hunger relief efforts in Western ...
Making A Difference

Appli Makes First Donations Through Data for Dogs Initiative, Supporting Ten No-Kill Animal Shelters

Appli, a provider of AI-powered financial calculators for credit unions and community banks, today announced its first round of donations ...
Other

SchoolsFirst FCU Expands Financial Planning Services for Members and Educators Across California

SchoolsFirst Federal Credit Union announced that its Third-Party Administrator (TPA) affiliate, SchoolsFirst Plan Administration, LLC, successfully onboarded a number of ...
Making A Difference

LGE Foundation donates $389,598 to local nonprofits; Surpasses $3 million lifetime giving milestone

On Wednesday, Dec. 10, the LGE Community Outreach Foundation presented $389,598 to local nonprofit organizations at LGE Community Credit Union’s ...
Making A Difference

C.A.R.E.S. in Action: Peach State FCU Completes Successful Toys for Tots Drive

Peach State FCU recently completed a successful toy drive in support of the Marine Corps Toys for Tots program. Every ...
Personnel Promotions

CES Credit Union Appoints Mike Copley as President/CEO

Mount Vernon, OH, November 21, 2025. CES Credit Union has selected Mike Copley as its next President and Chief Executive ...
Charity Events

BECU members help direct $450,000 to nonprofits through People Helping People Awards

BECU, Washington’s largest credit union, is donating $450,000 to nonprofit organizations as part of its annual People Helping People Awards. ...
Making A Difference

Coastal Credit Union Collects Toys for 200 Children in Salvation Army Angel Tree Program

Coastal Credit Union announced that it collected toys for 200 children in need, in partnership with the Salvation Army Angel ...
Investments

Informed.IQ Secures $63 Million from Invictus Growth Partners to Advance AI-Powered Fraud Prevention and Loan Verification

Informed.IQ, the leader in AI-powered loan verification and fraud prevention, today announced a $63 million growth equity investment from Invictus ...
Making A Difference

Vizo Financial Gives Back more than $4.8 Million to Capital Members

Recognizing the critical role its capital members played in its financial success this year, Vizo Financial Corporate Credit Union is ...
Strategic Partnerships

Callahan & Associates And Quantum Governance, L3C™ Unite to Advance Credit Union Governance

Callahan & Associates has acquired Quantum Governance, L3C™, a consulting firm specializing in governance and strategy. This partnership combines Callahan’s ...
Strategic Partnerships

Richland Federal Credit Union Partners with Synergent in New Technology Agreement

WESTBROOK, ME (January 7, 2026) – Synergent® is proud to share a new partnership with Richland Federal Credit Union, which ...
Making A Difference

Christian Financial Outreach & Impact Foundation Awards $52,427 in Grants to Local Nonprofits

Sterling Heights, Mich. (Jan. 7, 2026) – Christian Financial Credit Union’s Outreach & Impact Foundation finished the year by awarding ...
Other

LGE Community Credit Union named to Newsweek’s America’s Best Credit Unions 2026

LGE Community Credit Union announced that it was recently recognized as one of America’s Best Credit Unions 2026 by Newsweek ...
Other

Sharetec Appoints New Chief Information & Security Officer

Sharetec, a leading digital banking and core processing technology company serving credit unions, is ringing in the new year with ...
Making A Difference

Alloya Surpasses $150 Million in Capital Dividends, Waives an Additional $3 Million in Fees

As Alloya begins to celebrate its 15th year supporting credit union success, the Board of Directors has announced that the ...
Personnel Promotions

For Immediate Release – CHROME Federal Credit Union Appoints Broc Sleek as President/CEO

Washington, PA, January 5, 2026. CHROME Federal Credit Union today announced the appointment of Broc Sleek as its new President ...
Other

CU NextGen Acquires Constellation Digital Partners

CU NextGen, a leading credit union service organization (CUSO) providing digital banking, award winning CRM, automation, as well as operational ...
Operations & HR

Corporate Central Welcomes Israr Ahmad as Software Engineer – Integration Specialist

Corporate Central is pleased to welcome Israr Ahmad to the team as Software Engineer – Integration Specialist. Ahmad brings more ...
Operations & HR

LAFCU Expands Marketing, Creative and Community Engagement Team With Promotions And New Hire

LANSING, Mich. — LAFCU is enhancing its marketing, creative and community engagement capabilities with the promotions of longtime leader Kellie ...
Other

Vizo Financial’s January 2026 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Charity Events

SchoolsFirst FCU Spreads Holiday Cheer at Rady Children’s Health

A team of SchoolsFirst Federal Credit Union employees sponsored a holiday gift giving opportunity for Rady Children’s Health in Orange ...
Operations & HR

Los Angeles Mid-City Branch Extends SchoolsFirst FCU’s Footprint to 72 Branches in California

SchoolsFirst Federal Credit Union opened it 72nd Branch in Los Angeles on December 22.
Other

ICUL Names Congressman Darin LaHood as 2025 Federal Credit Union Legislative Champion

The Illinois Credit Union League (ICUL) today announced Congressman Darin LaHood (R-IL-16) as its first Federal Credit Union Legislative Champion, ...
Making A Difference

SECU Foundation Awards $500,000 Grant to Feeding the Carolinas to Support Expanded Food Access During Holiday Season

SECU Foundation is pleased to announce a $500,000 grant to Feeding the Carolinas to help address widespread food insecurity and ...
Personnel Promotions

Corporate Central Promotes Sierra Randall and Alexis Dohm to Member Experience Specialists

Corporate Central is excited to announce the promotion of Sierra Randall and Alexis Dohm to Member Experience Specialists, recognizing their ...
Technology

BCU Named A Computerworld 2026 Best Place To Work In IT

BCU has been ranked No. 2 among small organizations on Foundry’s Computerworld 2026 Best Places to Work in IT. This ...
Personnel Promotions

ALM First Promotes Sherwin to Principal, Adds New Role for Haley

Dallas, Texas – ALM First recently promoted Ryan Sherwin to Principal and named current Chief Investment Officer, Jason Haley, President of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: December 19, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

For Immediate Release – Millennium Corporate Credit Union Appoints Haley DaVee as President/CEO

Wichita, KS, December 19, 2025. Millennium Corporate Credit Union announced today the appointment of Haley DaVee as its next President ...
Making A Difference

SECU Contributes $125,000 to Support Hunger Relief Efforts in Western North Carolina

State Employees’ Credit Union (SECU) has provided a $125,000 donation to MANNA FoodBank to support hunger relief efforts in Western ...
Making A Difference

Appli Makes First Donations Through Data for Dogs Initiative, Supporting Ten No-Kill Animal Shelters

Appli, a provider of AI-powered financial calculators for credit unions and community banks, today announced its first round of donations ...
Other

SchoolsFirst FCU Expands Financial Planning Services for Members and Educators Across California

SchoolsFirst Federal Credit Union announced that its Third-Party Administrator (TPA) affiliate, SchoolsFirst Plan Administration, LLC, successfully onboarded a number of ...
Making A Difference

LGE Foundation donates $389,598 to local nonprofits; Surpasses $3 million lifetime giving milestone

On Wednesday, Dec. 10, the LGE Community Outreach Foundation presented $389,598 to local nonprofit organizations at LGE Community Credit Union’s ...
Making A Difference

C.A.R.E.S. in Action: Peach State FCU Completes Successful Toys for Tots Drive

Peach State FCU recently completed a successful toy drive in support of the Marine Corps Toys for Tots program. Every ...
Personnel Promotions

CES Credit Union Appoints Mike Copley as President/CEO

Mount Vernon, OH, November 21, 2025. CES Credit Union has selected Mike Copley as its next President and Chief Executive ...
Charity Events

BECU members help direct $450,000 to nonprofits through People Helping People Awards

BECU, Washington’s largest credit union, is donating $450,000 to nonprofit organizations as part of its annual People Helping People Awards. ...
Making A Difference

Coastal Credit Union Collects Toys for 200 Children in Salvation Army Angel Tree Program

Coastal Credit Union announced that it collected toys for 200 children in need, in partnership with the Salvation Army Angel ...
Investments

Informed.IQ Secures $63 Million from Invictus Growth Partners to Advance AI-Powered Fraud Prevention and Loan Verification

Informed.IQ, the leader in AI-powered loan verification and fraud prevention, today announced a $63 million growth equity investment from Invictus ...
Making A Difference

Vizo Financial Gives Back more than $4.8 Million to Capital Members

Recognizing the critical role its capital members played in its financial success this year, Vizo Financial Corporate Credit Union is ...

Family Trust Federal Credit Union Renames Charitable Foundation

Family Trust Federal Credit Union (Family Trust) announced today that it has renamed its charitable foundation, formerly known as the Community Partnership Foundation, to the ...

TW Lending Group Selects Square 1 Credit Suite by Suntell

TW Lending Group has selected the Square 1 Credit Suite by Suntell as its loan management solution, reinforcing its commitment to operational efficiency, strong risk ...

Tina Muth Promoted to Market President of Aggieland Credit Union

Greater Texas Credit Union has promoted Tina Muth as Market President, leading strategic expansion and operations for the Aggieland Credit Union subsidiary in the Bryan-College ...

Peach State FCU C.A.R.E.S. Foundation Announces 2026 Recipients for Annual Scholarship Program

LAWRENCEVILLE, GA (May 1, 2026) – The Peach State FCU C.A.R.E.S. Foundation is proud to announce the recipients of its Annual Scholarship Program. This year ...

Baker Market Update – Week in Review: May 01, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.

R.I.A. Federal Credit Union and Redbrand Credit Union Merger

Hello, I’m reaching out to share a press release announcing the approved merger of R.I.A. Federal Credit Union and Redbrand Credit Union, effective May 1, ...
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