The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
A Clear Path Toward Homeownership
Commodore Perry Federal Credit Union
A 32-year-old single father of two, both living at home, came to us for help. He has a stable job and was looking to purchase a home of his own. He came to us for savings plan and budgeting help so he could pursue a mortgage that would be more affordable in the long term. […]
Stability After Loss
Desco Federal Credit Union
Last year, I was approached by an elderly lady to help with some financial issues she had fallen upon. She shared a home with her daughter, who had unfortunately recently passed, and the two had shared expenses, which left her in financial distress. She had seven high-interest credit cards and was paying well over $580 […]
Restoring Independence Through Trust
Commodore Perry Federal Credit Union
When one of our long-standing members struggled to secure an auto loan elsewhere, we stepped in. Not only did we approve a loan as an exception, but we also helped the member find a reliable vehicle that fit within our lending guidelines. This vehicle gave the member the freedom to get to work, school, and […]
Rebuilding After Hurricane Loss
A well-known regular at the Plant City branch stops in frequently to check her account and spend time with the staff. During one visit, she shared the heartbreaking news that Hurricane Melissa had devastated her hometown in Jamaica. Her childhood home, along with the homes of several family members, was completely destroyed. While everyone was […]
Seen As A Person Not A Number
Desco Federal Credit Union
“My member was born with a bone disease that makes her bones very susceptible to breaks. Despite her challenges, she completed nursing school and was working as an RN at a local hospital. She unfortunately fell down a flight of stairs while at work, and the fall shattered both femurs. She was looking at a […]
How A Credit Union Cut Through Red Tape For A Grieving Family
Navy Federal Credit Union
Amber Sax plans to stay at Navy Federal Credit Union for life, an unwavering commitment shaped by compassion shown when she needed it most. A few years ago, Sax’s husband, Capt. John J. Sax, a U.S. Marine Corps aviator, was killed during a routine flight training mission near their home in Southern California. Four other […]
One Nevada Ranked #1 Credit Union to Work for in 2025
Washington State College Students Innovate at First Hackathon Hosted By Sound Credit Union and UW Tacoma
Early-Bird Registration Now Open for 2026 ALM First Financial Institute
RCU donates $59,000 to expand access to healthy food for International Credit Union Day
Advia Credit Union Responds to Nationwide SNAP Benefit Reductions with Community Support
Meriwest Credit Union Officially Launches Meriwest Insurance Services
State Employees’ Credit Union Kicks Off Its Annual Holiday Toy Drive
For Immediate Release – Humanidei Welcomes Katy Zaleski as Leadership & Organizational Development Consultant
ALM First Wins Top Workplaces Culture Excellence Award
Mid-Hudson Valley Federal Credit Union Selects Razi Qadri as President/CEO
Baker Market Update – Week in Review: November 07, 2025
FAMILY TRUST FEDERAL CREDIT UNION NAMED BEST MORTGAGE LENDER/BROKER IN THE POST AND COURIER’S BEST OF YORK COUNTY AWARDS
Meriwest Credit Union Executive Named 2025 C-Suite Award Winner by Silicon Valley Business Journal
EECU Sponsors Magic of Storytelling Event Bringing Books to Fresno Students
Synergent and Partner Credit Unions Honored with Four MAC Award Wins
Open Lending Launches ApexOne Auto to Expand Auto Lending Decisioning to Full Spectrum of Borrowers
Central Willamette Credit Union Selects Cedric Bousquet as CFO
SchoolsFirst Federal Credit Union Names Michael Pfau SVP of Digital Experience
Synergent and Clutch Sign New Partnership
Meriwest Credit Union Announces Gene Fichtenholz as Vice President, Chief Technology Officer
BECU names Carla Costa-Perales as Chief Impact Officer
TowerCares Foundation Donates $70,000 to Local Food Banks to Help Marylanders Impacted by the Government Shutdown
CUNA Strategic Services Announces Huloop Automation as Latest Alliance Provider Driving Efficiency Through Work Intelligence and Automation for Credit Unions
Centra President and CEO Rick Silvers announces retirement; Centra’s Brad Davis named next President and CEO
Vizo Financial’s November 2025 Education Calendar
Safelight, Inc. Receives $500,000 Grant from SECU Foundation for Domestic Violence Shelter Expansion
Alogent Partners with Vine to Accelerate Commercial Lending Workflows
One Nevada Sets New Food Bank Donation Record During 75th Anniversary Year
ALM First’s 2026 Conference Calendar Announced
Freedom First Announces CEO Retirement and Selection of New CEO
One Nevada Ranked #1 Credit Union to Work for in 2025
Washington State College Students Innovate at First Hackathon Hosted By Sound Credit Union and UW Tacoma
Early-Bird Registration Now Open for 2026 ALM First Financial Institute
RCU donates $59,000 to expand access to healthy food for International Credit Union Day
Advia Credit Union Responds to Nationwide SNAP Benefit Reductions with Community Support
Meriwest Credit Union Officially Launches Meriwest Insurance Services
State Employees’ Credit Union Kicks Off Its Annual Holiday Toy Drive
For Immediate Release – Humanidei Welcomes Katy Zaleski as Leadership & Organizational Development Consultant
ALM First Wins Top Workplaces Culture Excellence Award
Mid-Hudson Valley Federal Credit Union Selects Razi Qadri as President/CEO
Baker Market Update – Week in Review: November 07, 2025
FAMILY TRUST FEDERAL CREDIT UNION NAMED BEST MORTGAGE LENDER/BROKER IN THE POST AND COURIER’S BEST OF YORK COUNTY AWARDS
Meriwest Credit Union Executive Named 2025 C-Suite Award Winner by Silicon Valley Business Journal
EECU Sponsors Magic of Storytelling Event Bringing Books to Fresno Students
Synergent and Partner Credit Unions Honored with Four MAC Award Wins
Open Lending Launches ApexOne Auto to Expand Auto Lending Decisioning to Full Spectrum of Borrowers
Central Willamette Credit Union Selects Cedric Bousquet as CFO
SchoolsFirst Federal Credit Union Names Michael Pfau SVP of Digital Experience
Synergent and Clutch Sign New Partnership
Meriwest Credit Union Announces Gene Fichtenholz as Vice President, Chief Technology Officer
BECU names Carla Costa-Perales as Chief Impact Officer
TowerCares Foundation Donates $70,000 to Local Food Banks to Help Marylanders Impacted by the Government Shutdown
CUNA Strategic Services Announces Huloop Automation as Latest Alliance Provider Driving Efficiency Through Work Intelligence and Automation for Credit Unions
Centra President and CEO Rick Silvers announces retirement; Centra’s Brad Davis named next President and CEO
Vizo Financial’s November 2025 Education Calendar
Safelight, Inc. Receives $500,000 Grant from SECU Foundation for Domestic Violence Shelter Expansion
Alogent Partners with Vine to Accelerate Commercial Lending Workflows
One Nevada Sets New Food Bank Donation Record During 75th Anniversary Year
ALM First’s 2026 Conference Calendar Announced
Freedom First Announces CEO Retirement and Selection of New CEO
ALM First Launches Inaugural Loan Fund for Credit Unions
Victory Bank Selects AccuAccount to Streamline Loan Imaging, Exception Tracking, and Audit Readiness
LAFCU promotes Jamie Jones to contact center branch manager
For Immediate Release – Boston Firefighters Credit Union Appoints Elizabeth Adcock as Chief Digital & Information Officer
NASCUS and Critical Ops Launch the 2026 Fraud School
Callahan Gives Every Credit Union Access To Performance Insights