The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Building Credit and Confidence Together

New Horizon Federal Credit Union

This story is about a member who purchased a used vehicle from his dad, which became his first car with a payment and gave him the opportunity to begin building his credit. After successfully paying off the loan, he was able to build his credit score to 750, allowing him to co‑sign on his girlfriend’s […]

A Lifeline During Unrelenting Change

Commodore Perry Federal Credit Union

A long-time member, who relocated out of state several years ago, has continued to maintain her banking relationship with the credit union. Since her move, she has faced a series of difficult personal and financial challenges. After being diagnosed with a tumor that required treatment, her work hours were significantly reduced, which led to financial […]

Finding Financial Breathing Room

New Horizon Federal Credit Union

This story is about a single male member who had taken a month off work due to switching jobs and came in looking for help properly budgeting his finances. During our meeting, we reviewed his pay dates, monthly bills, and discussed how adjusting the timing of some expenses could improve his overall monthly outlook. The […]

Stability For A Father And Three Daughters

California Credit Union

A father in his late 50s was struggling to secure a home loan due to the financial challenges of a divorce after 20 years of marriage. He was referred to me by a partner to help finance a vehicle he received as part of the divorce settlement. The situation was especially difficult because the car […]

Commitment That Led To The Keys

Commodore Perry Federal Credit Union

A married couple came to us seeking a mortgage to purchase a family home. One member’s grandmother was moving into assisted living, and they were determined to keep the home in the family. They had been actively participating in our BOSS program to prepare for budgeting a mortgage payment and understanding the full costs of […]

Belief In A Determined Parent

Molokai Community Federal Credit Union

A member was experiencing significant difficulty making ends meet and wanted help consolidating her debt, paying off higher-interest loans, and getting slightly ahead financially. She was the first member I worked with in our Resource Center, which was created to support our community with financial literacy, debt consolidation guidance, assistance with loan and job applications, […]

Operations & HR

Los Angeles Mid-City Branch Extends SchoolsFirst FCU’s Footprint to 72 Branches in California

SchoolsFirst Federal Credit Union opened it 72nd Branch in Los Angeles on December 22.
Other

ICUL Names Congressman Darin LaHood as 2025 Federal Credit Union Legislative Champion

The Illinois Credit Union League (ICUL) today announced Congressman Darin LaHood (R-IL-16) as its first Federal Credit Union Legislative Champion, ...
Making A Difference

SECU Foundation Awards $500,000 Grant to Feeding the Carolinas to Support Expanded Food Access During Holiday Season

SECU Foundation is pleased to announce a $500,000 grant to Feeding the Carolinas to help address widespread food insecurity and ...
Personnel Promotions

Corporate Central Promotes Sierra Randall and Alexis Dohm to Member Experience Specialists

Corporate Central is excited to announce the promotion of Sierra Randall and Alexis Dohm to Member Experience Specialists, recognizing their ...
Technology

BCU Named A Computerworld 2026 Best Place To Work In IT

BCU has been ranked No. 2 among small organizations on Foundry’s Computerworld 2026 Best Places to Work in IT. This ...
Personnel Promotions

ALM First Promotes Sherwin to Principal, Adds New Role for Haley

Dallas, Texas – ALM First recently promoted Ryan Sherwin to Principal and named current Chief Investment Officer, Jason Haley, President of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: December 19, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

For Immediate Release – Millennium Corporate Credit Union Appoints Haley DaVee as President/CEO

Wichita, KS, December 19, 2025. Millennium Corporate Credit Union announced today the appointment of Haley DaVee as its next President ...
Making A Difference

SECU Contributes $125,000 to Support Hunger Relief Efforts in Western North Carolina

State Employees’ Credit Union (SECU) has provided a $125,000 donation to MANNA FoodBank to support hunger relief efforts in Western ...
Making A Difference

Appli Makes First Donations Through Data for Dogs Initiative, Supporting Ten No-Kill Animal Shelters

Appli, a provider of AI-powered financial calculators for credit unions and community banks, today announced its first round of donations ...
Other

SchoolsFirst FCU Expands Financial Planning Services for Members and Educators Across California

SchoolsFirst Federal Credit Union announced that its Third-Party Administrator (TPA) affiliate, SchoolsFirst Plan Administration, LLC, successfully onboarded a number of ...
Making A Difference

LGE Foundation donates $389,598 to local nonprofits; Surpasses $3 million lifetime giving milestone

On Wednesday, Dec. 10, the LGE Community Outreach Foundation presented $389,598 to local nonprofit organizations at LGE Community Credit Union’s ...
Making A Difference

C.A.R.E.S. in Action: Peach State FCU Completes Successful Toys for Tots Drive

Peach State FCU recently completed a successful toy drive in support of the Marine Corps Toys for Tots program. Every ...
Personnel Promotions

CES Credit Union Appoints Mike Copley as President/CEO

Mount Vernon, OH, November 21, 2025. CES Credit Union has selected Mike Copley as its next President and Chief Executive ...
Charity Events

BECU members help direct $450,000 to nonprofits through People Helping People Awards

BECU, Washington’s largest credit union, is donating $450,000 to nonprofit organizations as part of its annual People Helping People Awards. ...
Making A Difference

Coastal Credit Union Collects Toys for 200 Children in Salvation Army Angel Tree Program

Coastal Credit Union announced that it collected toys for 200 children in need, in partnership with the Salvation Army Angel ...
Investments

Informed.IQ Secures $63 Million from Invictus Growth Partners to Advance AI-Powered Fraud Prevention and Loan Verification

Informed.IQ, the leader in AI-powered loan verification and fraud prevention, today announced a $63 million growth equity investment from Invictus ...
Making A Difference

Vizo Financial Gives Back more than $4.8 Million to Capital Members

Recognizing the critical role its capital members played in its financial success this year, Vizo Financial Corporate Credit Union is ...
Industry Analysis & Trends

Baker Market Update – Week in Review: December 12, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Strategic Partnerships

Illinois State Credit Union Selects Alogent’s Unify to Modernize Deposit Automation and Drive Digital Transformation

Illinois State Credit Union selected a SaaS deployment of Alogent’s Unify to deliver a modern, member-focused experience and enhance deposit ...
Other

SchoolsFirst Federal Credit Union Partners with Orange County Department of Education to Celebrate 2026 Orange County Teachers of the Year

I thought your readers might be interested in a great community story. SchoolsFirst Federal Credit Union partnered with the Orange ...
Making A Difference

SECU’s Cooperative Model Prioritizes Member Value and Community Impact

As a not-for-profit financial cooperative, State Employees’ Credit Union (SECU) was created to be a difference maker for its member-owners. ...
Strategic Partnerships

Seaboard Federal Credit Union Extends Partnership with Synergent

WESTBROOK, ME (December 9, 2025) – Synergent® is pleased to share that Seaboard Federal Credit Union has signed a ten-year ...
Making A Difference

TowerCares Foundation Surpasses $4 Million in Donations, Grants and Scholarships to Support Military Heroes and Children in Need

[Laurel, Md.- December 5, 2025] The holidays got a little brighter recently for Neighbor Ride, a charity based in Howard ...
New Product Releases

QuantyPhi Launches ALM360, a Unified Balance Sheet Management Platform for Credit Unions

QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the launch of ALM360, a comprehensive platform delivered ...
Industry Analysis & Trends

Baker Market Update – Week in Review: December 05, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Technology

AccuAccount Wins Best-in-Class Loan Management System at IBSi Global FinTech Innovation Awards (GFIA) 2025

Alogent announced that its AccuAccount platform has been named Best-in-Class Loan Management System at the IBSi Global FinTech Innovation Awards ...
Making A Difference

Maine Family Federal Credit Union Donates $15,000 to Support Hunger Relief in Maine

LEWISTON, ME — Maine Family Federal Credit Union is proud to announce three $5,000 donations to Good Shepherd Food Bank, ...
Personnel Promotions

Coastal Credit Union Announces Leadership Promotions in Lending Division

Coastal Credit Union has announced two promotions within its lending division. Jenee Alston has been promoted to Vice President of ...
Making A Difference

EECU’s Mobile Branch Brings Financial Services to Rural Fresno County Residents

FRESNO, Calif. (Dec. 3, 2025) – In a town where many residents face long drives to reach the nearest full-service ...
Operations & HR

Los Angeles Mid-City Branch Extends SchoolsFirst FCU’s Footprint to 72 Branches in California

SchoolsFirst Federal Credit Union opened it 72nd Branch in Los Angeles on December 22.
Other

ICUL Names Congressman Darin LaHood as 2025 Federal Credit Union Legislative Champion

The Illinois Credit Union League (ICUL) today announced Congressman Darin LaHood (R-IL-16) as its first Federal Credit Union Legislative Champion, ...
Making A Difference

SECU Foundation Awards $500,000 Grant to Feeding the Carolinas to Support Expanded Food Access During Holiday Season

SECU Foundation is pleased to announce a $500,000 grant to Feeding the Carolinas to help address widespread food insecurity and ...
Personnel Promotions

Corporate Central Promotes Sierra Randall and Alexis Dohm to Member Experience Specialists

Corporate Central is excited to announce the promotion of Sierra Randall and Alexis Dohm to Member Experience Specialists, recognizing their ...
Technology

BCU Named A Computerworld 2026 Best Place To Work In IT

BCU has been ranked No. 2 among small organizations on Foundry’s Computerworld 2026 Best Places to Work in IT. This ...
Personnel Promotions

ALM First Promotes Sherwin to Principal, Adds New Role for Haley

Dallas, Texas – ALM First recently promoted Ryan Sherwin to Principal and named current Chief Investment Officer, Jason Haley, President of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: December 19, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

For Immediate Release – Millennium Corporate Credit Union Appoints Haley DaVee as President/CEO

Wichita, KS, December 19, 2025. Millennium Corporate Credit Union announced today the appointment of Haley DaVee as its next President ...
Making A Difference

SECU Contributes $125,000 to Support Hunger Relief Efforts in Western North Carolina

State Employees’ Credit Union (SECU) has provided a $125,000 donation to MANNA FoodBank to support hunger relief efforts in Western ...
Making A Difference

Appli Makes First Donations Through Data for Dogs Initiative, Supporting Ten No-Kill Animal Shelters

Appli, a provider of AI-powered financial calculators for credit unions and community banks, today announced its first round of donations ...
Other

SchoolsFirst FCU Expands Financial Planning Services for Members and Educators Across California

SchoolsFirst Federal Credit Union announced that its Third-Party Administrator (TPA) affiliate, SchoolsFirst Plan Administration, LLC, successfully onboarded a number of ...
Making A Difference

LGE Foundation donates $389,598 to local nonprofits; Surpasses $3 million lifetime giving milestone

On Wednesday, Dec. 10, the LGE Community Outreach Foundation presented $389,598 to local nonprofit organizations at LGE Community Credit Union’s ...
Making A Difference

C.A.R.E.S. in Action: Peach State FCU Completes Successful Toys for Tots Drive

Peach State FCU recently completed a successful toy drive in support of the Marine Corps Toys for Tots program. Every ...
Personnel Promotions

CES Credit Union Appoints Mike Copley as President/CEO

Mount Vernon, OH, November 21, 2025. CES Credit Union has selected Mike Copley as its next President and Chief Executive ...
Charity Events

BECU members help direct $450,000 to nonprofits through People Helping People Awards

BECU, Washington’s largest credit union, is donating $450,000 to nonprofit organizations as part of its annual People Helping People Awards. ...
Making A Difference

Coastal Credit Union Collects Toys for 200 Children in Salvation Army Angel Tree Program

Coastal Credit Union announced that it collected toys for 200 children in need, in partnership with the Salvation Army Angel ...
Investments

Informed.IQ Secures $63 Million from Invictus Growth Partners to Advance AI-Powered Fraud Prevention and Loan Verification

Informed.IQ, the leader in AI-powered loan verification and fraud prevention, today announced a $63 million growth equity investment from Invictus ...
Making A Difference

Vizo Financial Gives Back more than $4.8 Million to Capital Members

Recognizing the critical role its capital members played in its financial success this year, Vizo Financial Corporate Credit Union is ...
Industry Analysis & Trends

Baker Market Update – Week in Review: December 12, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Strategic Partnerships

Illinois State Credit Union Selects Alogent’s Unify to Modernize Deposit Automation and Drive Digital Transformation

Illinois State Credit Union selected a SaaS deployment of Alogent’s Unify to deliver a modern, member-focused experience and enhance deposit ...
Other

SchoolsFirst Federal Credit Union Partners with Orange County Department of Education to Celebrate 2026 Orange County Teachers of the Year

I thought your readers might be interested in a great community story. SchoolsFirst Federal Credit Union partnered with the Orange ...
Making A Difference

SECU’s Cooperative Model Prioritizes Member Value and Community Impact

As a not-for-profit financial cooperative, State Employees’ Credit Union (SECU) was created to be a difference maker for its member-owners. ...
Strategic Partnerships

Seaboard Federal Credit Union Extends Partnership with Synergent

WESTBROOK, ME (December 9, 2025) – Synergent® is pleased to share that Seaboard Federal Credit Union has signed a ten-year ...
Making A Difference

TowerCares Foundation Surpasses $4 Million in Donations, Grants and Scholarships to Support Military Heroes and Children in Need

[Laurel, Md.- December 5, 2025] The holidays got a little brighter recently for Neighbor Ride, a charity based in Howard ...
New Product Releases

QuantyPhi Launches ALM360, a Unified Balance Sheet Management Platform for Credit Unions

QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the launch of ALM360, a comprehensive platform delivered ...
Industry Analysis & Trends

Baker Market Update – Week in Review: December 05, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Technology

AccuAccount Wins Best-in-Class Loan Management System at IBSi Global FinTech Innovation Awards (GFIA) 2025

Alogent announced that its AccuAccount platform has been named Best-in-Class Loan Management System at the IBSi Global FinTech Innovation Awards ...
Making A Difference

Maine Family Federal Credit Union Donates $15,000 to Support Hunger Relief in Maine

LEWISTON, ME — Maine Family Federal Credit Union is proud to announce three $5,000 donations to Good Shepherd Food Bank, ...
Personnel Promotions

Coastal Credit Union Announces Leadership Promotions in Lending Division

Coastal Credit Union has announced two promotions within its lending division. Jenee Alston has been promoted to Vice President of ...
Making A Difference

EECU’s Mobile Branch Brings Financial Services to Rural Fresno County Residents

FRESNO, Calif. (Dec. 3, 2025) – In a town where many residents face long drives to reach the nearest full-service ...

Girl Scouts Visit Peach State Federal Credit Union’s Abbeville Branch to Earn Financial Literacy Badge

Peach State Federal Credit Union recently welcomed a local Girl Scout troop to its Abbeville Branch for a hands-on financial education experience to help the ...

Tower Wealth Management Surpasses $1 Billion in Brokerage and Advisory Assets

Tower Wealth Management, the financial and investment services group located at Tower Federal Credit Union, announced today that it has surpassed a significant milestone—overseeing more ...

Barbara Brooks, Teacher at Shriners Children’s Hospital in partnership with the Sacramento City Unified School District, Named 2025/2026 ABC10’s Teacher of the Year

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, in partnership with ABC10 Sacramento and ...

CoVantage Credit Union Announces Appointment of Matt Kaudy as President and CEO

CoVantage Credit Union today announced that, following a nationwide search, Matt Kaudy has been appointed President and Chief Executive Officer, effective June 1, 2026. Kaudy ...

Chris Felton Receives One of the Credit Union Industry’s Highest Honors

Corporate Central is proud to announce that Chris Felton, President/CEO, has been named a 2026 Credit Union House Hall of Leaders honoree, one of the ...

$59 Billion State Employees’ Credit Union Signs with Corelation, Selecting the KeyStone Core to Enhance its Member Service Experience

State Employees’ Credit Union (SECU) has signed with credit union core processor Corelation, Inc., announcing plans to convert to the KeyStone core. Based in Raleigh, ...
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