The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Building Credit and Confidence Together

New Horizon Federal Credit Union

This story is about a member who purchased a used vehicle from his dad, which became his first car with a payment and gave him the opportunity to begin building his credit. After successfully paying off the loan, he was able to build his credit score to 750, allowing him to co‑sign on his girlfriend’s […]

A Lifeline During Unrelenting Change

Commodore Perry Federal Credit Union

A long-time member, who relocated out of state several years ago, has continued to maintain her banking relationship with the credit union. Since her move, she has faced a series of difficult personal and financial challenges. After being diagnosed with a tumor that required treatment, her work hours were significantly reduced, which led to financial […]

Finding Financial Breathing Room

New Horizon Federal Credit Union

This story is about a single male member who had taken a month off work due to switching jobs and came in looking for help properly budgeting his finances. During our meeting, we reviewed his pay dates, monthly bills, and discussed how adjusting the timing of some expenses could improve his overall monthly outlook. The […]

Stability For A Father And Three Daughters

California Credit Union

A father in his late 50s was struggling to secure a home loan due to the financial challenges of a divorce after 20 years of marriage. He was referred to me by a partner to help finance a vehicle he received as part of the divorce settlement. The situation was especially difficult because the car […]

Commitment That Led To The Keys

Commodore Perry Federal Credit Union

A married couple came to us seeking a mortgage to purchase a family home. One member’s grandmother was moving into assisted living, and they were determined to keep the home in the family. They had been actively participating in our BOSS program to prepare for budgeting a mortgage payment and understanding the full costs of […]

Belief In A Determined Parent

Molokai Community Federal Credit Union

A member was experiencing significant difficulty making ends meet and wanted help consolidating her debt, paying off higher-interest loans, and getting slightly ahead financially. She was the first member I worked with in our Resource Center, which was created to support our community with financial literacy, debt consolidation guidance, assistance with loan and job applications, […]

Charity Events

BECU members help direct $450,000 to nonprofits through People Helping People Awards

BECU, Washington’s largest credit union, is donating $450,000 to nonprofit organizations as part of its annual People Helping People Awards. ...
Making A Difference

Coastal Credit Union Collects Toys for 200 Children in Salvation Army Angel Tree Program

Coastal Credit Union announced that it collected toys for 200 children in need, in partnership with the Salvation Army Angel ...
Investments

Informed.IQ Secures $63 Million from Invictus Growth Partners to Advance AI-Powered Fraud Prevention and Loan Verification

Informed.IQ, the leader in AI-powered loan verification and fraud prevention, today announced a $63 million growth equity investment from Invictus ...
Making A Difference

Vizo Financial Gives Back more than $4.8 Million to Capital Members

Recognizing the critical role its capital members played in its financial success this year, Vizo Financial Corporate Credit Union is ...
Industry Analysis & Trends

Baker Market Update – Week in Review: December 12, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Strategic Partnerships

Illinois State Credit Union Selects Alogent’s Unify to Modernize Deposit Automation and Drive Digital Transformation

Illinois State Credit Union selected a SaaS deployment of Alogent’s Unify to deliver a modern, member-focused experience and enhance deposit ...
Other

SchoolsFirst Federal Credit Union Partners with Orange County Department of Education to Celebrate 2026 Orange County Teachers of the Year

I thought your readers might be interested in a great community story. SchoolsFirst Federal Credit Union partnered with the Orange ...
Making A Difference

SECU’s Cooperative Model Prioritizes Member Value and Community Impact

As a not-for-profit financial cooperative, State Employees’ Credit Union (SECU) was created to be a difference maker for its member-owners. ...
Strategic Partnerships

Seaboard Federal Credit Union Extends Partnership with Synergent

WESTBROOK, ME (December 9, 2025) – Synergent® is pleased to share that Seaboard Federal Credit Union has signed a ten-year ...
Making A Difference

TowerCares Foundation Surpasses $4 Million in Donations, Grants and Scholarships to Support Military Heroes and Children in Need

[Laurel, Md.- December 5, 2025] The holidays got a little brighter recently for Neighbor Ride, a charity based in Howard ...
New Product Releases

QuantyPhi Launches ALM360, a Unified Balance Sheet Management Platform for Credit Unions

QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the launch of ALM360, a comprehensive platform delivered ...
Industry Analysis & Trends

Baker Market Update – Week in Review: December 05, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Technology

AccuAccount Wins Best-in-Class Loan Management System at IBSi Global FinTech Innovation Awards (GFIA) 2025

Alogent announced that its AccuAccount platform has been named Best-in-Class Loan Management System at the IBSi Global FinTech Innovation Awards ...
Making A Difference

Maine Family Federal Credit Union Donates $15,000 to Support Hunger Relief in Maine

LEWISTON, ME — Maine Family Federal Credit Union is proud to announce three $5,000 donations to Good Shepherd Food Bank, ...
Personnel Promotions

Coastal Credit Union Announces Leadership Promotions in Lending Division

Coastal Credit Union has announced two promotions within its lending division. Jenee Alston has been promoted to Vice President of ...
Making A Difference

EECU’s Mobile Branch Brings Financial Services to Rural Fresno County Residents

FRESNO, Calif. (Dec. 3, 2025) – In a town where many residents face long drives to reach the nearest full-service ...
New Product Releases

Cloudvirga’s New Integration With ICE PPE Enables Loan Officers To Shop Rates, Validate Eligibility And Manage Locks Within Horizon POS

IRVINE, Calif., Oct. 7, 2025 — Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced a new ...
Strategic Partnerships

5Point Credit Union Partners with Arkatechture to Enable Historical Data Analysis and Personalize Member Experience

5Point Credit Union has partnered with Arkatechture to unify disparate systems, gain access to historical data, and create a more ...
Making A Difference

From Orchard to Outreach: Christian Financial Celebrates Autumn with Annual Giveback

terling Heights, Mich., (Dec. 1, 2025) – Christian Financial Credit Union proudly hosted its annual Autumn Apple Giveback on October ...
Personnel Promotions

Princeton Federal Credit Union Appoints Dana Caragine as President/CEO

Princeton, NJ, December 1, 2025. Princeton Federal Credit Union (PFCU) has announced the appointment of Dana Caragine as its new ...
Making A Difference

Peach State FCU C.A.R.E.S. Foundation Scholarship Program Now Accepting Applications

LAWRENCEVILLE, GA (December 1, 2025) – The Peach State FCU C.A.R.E.S. Foundation is excited to announce that it is accepting ...
Industry Analysis & Trends

Baker Market Update – Week in Review: November 28, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

Redwood Credit Union launches holiday gift and porch-to-pantry food drives

Redwood Credit Union (RCU) invites the community to give back this holiday season through its annual gift drive and a ...
Other

Vizo Financial’s December 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Other

From Excellence to Legacy: CUES Names 2025 Award Honorees and Hall of Fame Inductee

CUES is proud to announce this year’s distinguished award recipients, celebrating visionary leaders and one exceptional credit union redefining excellence ...
Making A Difference

Maine Credit Unions Surpass October Fundraising Goal to Fight Food Insecurity

October marked the return of Maine Credit Unions’ Campaign for Ending Hunger’s annual $100,000 Ending Hunger Challenge. The result was ...
Making A Difference

EECU Celebrates Fresno County Educator of the Year Awards

FRESNO, Calif. (Nov. 21, 2025) – Educational Employees Credit Union (EECU) partnered once again with the Fresno County Superintendent of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: November 21, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

SchoolsFirst Federal Credit Union Wins Three Awards from the Marketing Association of Credit Unions

SchoolsFirst FCU was recognized with three MAC Awards this year for standout digital, direct mail, and in-branch campaigns. Each delivered ...
Strategic Partnerships

ebankIT and Alogent join forces to transform digital banking and payments for financial institutions

ebankIT, a global digital banking solutions provider for community financial institutions, announced a strategic partnership with Alogent, a global leader ...
Charity Events

BECU members help direct $450,000 to nonprofits through People Helping People Awards

BECU, Washington’s largest credit union, is donating $450,000 to nonprofit organizations as part of its annual People Helping People Awards. ...
Making A Difference

Coastal Credit Union Collects Toys for 200 Children in Salvation Army Angel Tree Program

Coastal Credit Union announced that it collected toys for 200 children in need, in partnership with the Salvation Army Angel ...
Investments

Informed.IQ Secures $63 Million from Invictus Growth Partners to Advance AI-Powered Fraud Prevention and Loan Verification

Informed.IQ, the leader in AI-powered loan verification and fraud prevention, today announced a $63 million growth equity investment from Invictus ...
Making A Difference

Vizo Financial Gives Back more than $4.8 Million to Capital Members

Recognizing the critical role its capital members played in its financial success this year, Vizo Financial Corporate Credit Union is ...
Industry Analysis & Trends

Baker Market Update – Week in Review: December 12, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Strategic Partnerships

Illinois State Credit Union Selects Alogent’s Unify to Modernize Deposit Automation and Drive Digital Transformation

Illinois State Credit Union selected a SaaS deployment of Alogent’s Unify to deliver a modern, member-focused experience and enhance deposit ...
Other

SchoolsFirst Federal Credit Union Partners with Orange County Department of Education to Celebrate 2026 Orange County Teachers of the Year

I thought your readers might be interested in a great community story. SchoolsFirst Federal Credit Union partnered with the Orange ...
Making A Difference

SECU’s Cooperative Model Prioritizes Member Value and Community Impact

As a not-for-profit financial cooperative, State Employees’ Credit Union (SECU) was created to be a difference maker for its member-owners. ...
Strategic Partnerships

Seaboard Federal Credit Union Extends Partnership with Synergent

WESTBROOK, ME (December 9, 2025) – Synergent® is pleased to share that Seaboard Federal Credit Union has signed a ten-year ...
Making A Difference

TowerCares Foundation Surpasses $4 Million in Donations, Grants and Scholarships to Support Military Heroes and Children in Need

[Laurel, Md.- December 5, 2025] The holidays got a little brighter recently for Neighbor Ride, a charity based in Howard ...
New Product Releases

QuantyPhi Launches ALM360, a Unified Balance Sheet Management Platform for Credit Unions

QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the launch of ALM360, a comprehensive platform delivered ...
Industry Analysis & Trends

Baker Market Update – Week in Review: December 05, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Technology

AccuAccount Wins Best-in-Class Loan Management System at IBSi Global FinTech Innovation Awards (GFIA) 2025

Alogent announced that its AccuAccount platform has been named Best-in-Class Loan Management System at the IBSi Global FinTech Innovation Awards ...
Making A Difference

Maine Family Federal Credit Union Donates $15,000 to Support Hunger Relief in Maine

LEWISTON, ME — Maine Family Federal Credit Union is proud to announce three $5,000 donations to Good Shepherd Food Bank, ...
Personnel Promotions

Coastal Credit Union Announces Leadership Promotions in Lending Division

Coastal Credit Union has announced two promotions within its lending division. Jenee Alston has been promoted to Vice President of ...
Making A Difference

EECU’s Mobile Branch Brings Financial Services to Rural Fresno County Residents

FRESNO, Calif. (Dec. 3, 2025) – In a town where many residents face long drives to reach the nearest full-service ...
New Product Releases

Cloudvirga’s New Integration With ICE PPE Enables Loan Officers To Shop Rates, Validate Eligibility And Manage Locks Within Horizon POS

IRVINE, Calif., Oct. 7, 2025 — Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced a new ...
Strategic Partnerships

5Point Credit Union Partners with Arkatechture to Enable Historical Data Analysis and Personalize Member Experience

5Point Credit Union has partnered with Arkatechture to unify disparate systems, gain access to historical data, and create a more ...
Making A Difference

From Orchard to Outreach: Christian Financial Celebrates Autumn with Annual Giveback

terling Heights, Mich., (Dec. 1, 2025) – Christian Financial Credit Union proudly hosted its annual Autumn Apple Giveback on October ...
Personnel Promotions

Princeton Federal Credit Union Appoints Dana Caragine as President/CEO

Princeton, NJ, December 1, 2025. Princeton Federal Credit Union (PFCU) has announced the appointment of Dana Caragine as its new ...
Making A Difference

Peach State FCU C.A.R.E.S. Foundation Scholarship Program Now Accepting Applications

LAWRENCEVILLE, GA (December 1, 2025) – The Peach State FCU C.A.R.E.S. Foundation is excited to announce that it is accepting ...
Industry Analysis & Trends

Baker Market Update – Week in Review: November 28, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

Redwood Credit Union launches holiday gift and porch-to-pantry food drives

Redwood Credit Union (RCU) invites the community to give back this holiday season through its annual gift drive and a ...
Other

Vizo Financial’s December 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Other

From Excellence to Legacy: CUES Names 2025 Award Honorees and Hall of Fame Inductee

CUES is proud to announce this year’s distinguished award recipients, celebrating visionary leaders and one exceptional credit union redefining excellence ...
Making A Difference

Maine Credit Unions Surpass October Fundraising Goal to Fight Food Insecurity

October marked the return of Maine Credit Unions’ Campaign for Ending Hunger’s annual $100,000 Ending Hunger Challenge. The result was ...
Making A Difference

EECU Celebrates Fresno County Educator of the Year Awards

FRESNO, Calif. (Nov. 21, 2025) – Educational Employees Credit Union (EECU) partnered once again with the Fresno County Superintendent of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: November 21, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

SchoolsFirst Federal Credit Union Wins Three Awards from the Marketing Association of Credit Unions

SchoolsFirst FCU was recognized with three MAC Awards this year for standout digital, direct mail, and in-branch campaigns. Each delivered ...
Strategic Partnerships

ebankIT and Alogent join forces to transform digital banking and payments for financial institutions

ebankIT, a global digital banking solutions provider for community financial institutions, announced a strategic partnership with Alogent, a global leader ...

NASCUS Opens Pierre Jay Award Nominations, Reveals 2026 Summit Agenda and Speakers

The National Association of State Credit Union Supervisors (NASCUS) is now accepting nominations for the 2026 Pierre Jay Award, the association’s highest recognition for individuals, ...

ALM First Welcomes Matt Motyka as Director, Advisory Services

Dallas, Texas – ALM First, a strategic partner to more than 350 financial institutions nationwide, is pleased to welcome Matt Motyka as a new Director, ...

Free May 30 mixer to help entrepreneurs market their businesses

LANSING, Mich. — For many entrepreneurs, having a strong business idea is only the beginning. Knowing how to tell that story, reach customers and build ...

Greater Texas Credit Union Promotes Lisa Back to EVP

Greater Texas|Aggieland Credit Union has promoted Lisa Back, CFO, to Executive Vice President. Since joining the credit union in late 2023, Back has played an ...

Harvard Federal Credit Union Selects Arkatechture as Its Data Analytics Partner

Harvard Federal Credit Union is Partnering with Arkatechture to Strengthen Data Strategy, Enhance Decision-Making, and Deliver Greater Value to Members

Redwood Credit Union celebrates local entrepreneurs during Small Business Month

During Small Business Month, Redwood Credit Union (RCU)—a full-service Northern California and Bay Area credit union providing personal and business banking services—celebrates the local businesses ...
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