The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
A Twinkie Can Save A Life
A TDECU Member sent us this heartwarming letter: “I came to the bank to do my usual business on Thursday morning. Rocio was a wonderful person. It was my birthday and she gave me a Hostess Twinkie as a small gift. I am an insulin-dependent diabetic, and I was doing some charity work when my […]
Marine Hockey Team Builds Brotherhood
Navy Federal Credit Union
Marine Tyler Bluder revived a Marine Corps hockey team in 2016 to reconnect veterans through the sport they love. Now, the team — made up of Marines, Navy Corpsmen, and active-duty service members from across the globe — heads into the season with deeper bonds and stronger support, thanks in part to Navy Federal Credit […]
Helping Members Achieve Business Dreams
Navy Federal Credit Union
Bruce Reschke discovered his passion for hands-on work at 16, when he got a summer job at an electric motor repair shop in Jacksonville, FL. Over nearly three decades, Bruce climbed the corporate ladder, eventually making his way to a sales position at Westside Electric, a veteran-owned company that offers electric motor repairs, new motor sales, […]
Compassion Meets Credit
Our call center representative, Marcela, helped a non-member trying to take over his ill brother’s auto loan. When the member passed away without a will, Marcela coordinated with our collections team to pause repossession and support the grieving family. She then helped the sister become a member and secure a personal loan to retain the […]
From Transaction To Connection
Western Vista Federal Credit Union
This summer, one of our members stopped by the branch to make a quick deposit. As we chatted, she mentioned that she’d just finished her last round of chemotherapy. Her whole face lit up when she said it. You could feel the joy radiating from her. I congratulated her, and she smiled, her voice catching […]
Paycheck Program Eases Shutdown Fears
Navy Federal Credit Union
This spring, Army Veteran Cassandra Clouse was concerned about the impact a possible government shutdown would have on her finances. Now an engineer at the Air Force Research Lab in Ohio, Cassandra feared an indefinite furlough, which would leave her without income she needed to pay regular bills. At the time, Cassandra had taken out […]
Public Corporation for the Supervision and Insurance of Cooperatives of Puerto Rico Receives NASCUS Accreditation
Baker Market Update – Week in Review: June 06, 2025
Westerly Community Credit Union Adds CU Student Choice’s Student Loan Refinance Solution
SchoolsFirst Federal Credit Union Announces Winners of 2025 Member Education Award Scholarships
SECU Awards Summer Camp Scholarships to 457 Youth Members Statewide
Quavo Fraud & Disputes Named “Best Dispute Management & Resolution Solution” by Fintech Futures
Appli and First Source FCU Turn Financial Calculators into Conversion Catalysts
Coastal Credit Union Hires Karen DeSalvo as VP, Marketing
Prizeout Unveils CashBack+ Pay: A New Way For Credit Union Members To Pay And Earn Cashback
Baker Market Update – Week in Review: May 30, 2025
Corporate One Federal Credit Union Celebrates Milestone: 100 Go-Lives on Immediate Payment Rails
Vizo Financial’s June 2025 Education Calendar
Alogent’s Unify Earns 2025 PayTech Awards Finalist Spot for “Best Consumer Payments System for Banks & FIs”
Maine Credit Union League and Synergent Announce Board of Directors
Baker Market Update – Week in Review: May 23, 2025
Midcoast Federal Credit Union Renews Core Processing Relationship with Synergent
Altra Federal Credit Union Selects Alogent’s Unify Platform to Power Next-Gen Deposit Automation Operations
Corporate Central Celebrates Kevin Chiappetta’s Reelection as Presidents Council Representative for CFA Institute
Maine Credit Unions’ Campaign for Ending Hunger Donates $236,033 to Good Shepherd Food Bank
Credit Unions Challenge Broken Student Loan System with Revolutionary Line of Credit Approach
Corelation Hosts 14th Annual Client Conference, Commemorating 15 Years of Service & Innovation
Cloudvirga enhances lending efficiency with Encompass Docs Solution integration
OE Federal Credit Union Adds CU Student Choice’s Student Loan Refinance Solution
Abri Credit Union Selects Jose Guzman as Vice President of Lending
BrightBridge Credit Union Renews Core Partnership with Synergent
Local Graduates Partner with EECU to Prepare for College Success
Interior Federal Unveils New Website
Baker Market Update – Week in Review: May 16, 2025
Indiana Members Credit Union Named to Newsweek’s America’s Best Regional Banks and Credit Unions for Second Year
Kirsten Tahara, First Grade Teacher at Ethel I. Baker Elementary School in Sacramento, Named 2024/2025 Esquire IMAX Teacher of the Year
Public Corporation for the Supervision and Insurance of Cooperatives of Puerto Rico Receives NASCUS Accreditation
Baker Market Update – Week in Review: June 06, 2025
Westerly Community Credit Union Adds CU Student Choice’s Student Loan Refinance Solution
SchoolsFirst Federal Credit Union Announces Winners of 2025 Member Education Award Scholarships
SECU Awards Summer Camp Scholarships to 457 Youth Members Statewide
Quavo Fraud & Disputes Named “Best Dispute Management & Resolution Solution” by Fintech Futures
Appli and First Source FCU Turn Financial Calculators into Conversion Catalysts
Coastal Credit Union Hires Karen DeSalvo as VP, Marketing
Prizeout Unveils CashBack+ Pay: A New Way For Credit Union Members To Pay And Earn Cashback
Baker Market Update – Week in Review: May 30, 2025
Corporate One Federal Credit Union Celebrates Milestone: 100 Go-Lives on Immediate Payment Rails
Vizo Financial’s June 2025 Education Calendar
Alogent’s Unify Earns 2025 PayTech Awards Finalist Spot for “Best Consumer Payments System for Banks & FIs”
Maine Credit Union League and Synergent Announce Board of Directors
Baker Market Update – Week in Review: May 23, 2025
Midcoast Federal Credit Union Renews Core Processing Relationship with Synergent
Altra Federal Credit Union Selects Alogent’s Unify Platform to Power Next-Gen Deposit Automation Operations
Corporate Central Celebrates Kevin Chiappetta’s Reelection as Presidents Council Representative for CFA Institute
Maine Credit Unions’ Campaign for Ending Hunger Donates $236,033 to Good Shepherd Food Bank
Credit Unions Challenge Broken Student Loan System with Revolutionary Line of Credit Approach
Corelation Hosts 14th Annual Client Conference, Commemorating 15 Years of Service & Innovation
Cloudvirga enhances lending efficiency with Encompass Docs Solution integration
OE Federal Credit Union Adds CU Student Choice’s Student Loan Refinance Solution
Abri Credit Union Selects Jose Guzman as Vice President of Lending
BrightBridge Credit Union Renews Core Partnership with Synergent
Local Graduates Partner with EECU to Prepare for College Success
Interior Federal Unveils New Website
Baker Market Update – Week in Review: May 16, 2025
Indiana Members Credit Union Named to Newsweek’s America’s Best Regional Banks and Credit Unions for Second Year
Kirsten Tahara, First Grade Teacher at Ethel I. Baker Elementary School in Sacramento, Named 2024/2025 Esquire IMAX Teacher of the Year
LGE Foundation donates $389,598 to local nonprofits; Surpasses $3 million lifetime giving milestone
C.A.R.E.S. in Action: Peach State FCU Completes Successful Toys for Tots Drive
CES Credit Union Appoints Mike Copley as President/CEO
BECU members help direct $450,000 to nonprofits through People Helping People Awards
Coastal Credit Union Collects Toys for 200 Children in Salvation Army Angel Tree Program
Informed.IQ Secures $63 Million from Invictus Growth Partners to Advance AI-Powered Fraud Prevention and Loan Verification