The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

A Refinance That Reduced The Strain

We Florida Financial Credit Union

A member applied to refinance a car loan to lower the monthly payment. The member had a monthly payment of $662 for 72 months at a rate of 11.50%. After refinancing with We Florida Financial, the member’s new payment was $472 per month at a rate of 7.94%. The member’s payment was reduced by $190 […]

Building Credit And Confidence One Step At A Time

Revity Federal Credit Union

A disabled 60-year-old member living on a fixed income came to us in January of 2025 needing funds to repair her car and purchase new tires. She had been introduced to us through a community seminar on budgeting for seniors. With a 515 credit score, no previous lending history with us, and some delinquencies that […]

A Timely Solution Before The Storm

We Florida Financial Credit Union

A member and his wife applied for a Home Equity Line of Credit to replace their roof and complete additional home repairs. Unfortunately, the loan request was denied due to insufficient income in relation to their debts. While discussing the loan decision, the members suggested adding their son and daughter to the application. This created […]

Steady Steps Toward Financial Confidence

I’ve known this member since I joined the credit union and have been building a relationship with her ever since. I suggested Financial Wellness to her last October, and since early November, we have had multiple sessions focused on building a budget and gaining control of her expenses. At the time, she had a monthly […]

Finding Stability After A Life Change

Texas Bay Credit Union

A longtime member recently came to us after going through a divorce. She had financed her vehicle outside the credit union, and both the payment amount and interest rate were high. As she adjusted to life on a single income, she began having difficulty keeping up with her bills. We were able to refinance her […]

A Path Back To Financial Breathing Room

Southwest Louisiana Credit Union

A couple requested help and guidance after finding themselves in a bind over the last few years due to the economy. Once I sat down with them, I realized they hadn’t really overextended themselves per se; they had simply ended up with several small loans carrying extremely high interest rates. As a result, their payments […]

Making A Difference

Coastal Credit Union Foundation Opens Scholarship Applications for 2026–27 School Year

The Coastal Credit Union Foundation is proud to announce that scholarship applications for the 2026–2027 academic year are now open. ...
Personnel Promotions

CUES Continues Enhancing Member Impact with the Promotion of Two Senior Leaders

CUES is proud to announce the promotion of two senior leaders into newly elevated roles, reinforcing its commitment to agility, ...
Making A Difference

Maine Credit Unions Rally to Fight Hunger with $100,000 Ending Hunger Challenge

This October, Maine’s credit unions are rallying to raise $100,000 for the Campaign for Ending Hunger, fueling meals through Good ...
Making A Difference

EECU Provides Financial Education at Parenting Student Conference

FRESNO, Calif. (Sept. 29, 2025) – Educational Employees Credit Union (EECU) was proud to sponsor and participate in Fresno City ...
Making A Difference

Redwood Credit Union helps more than 4,000 people safeguard their information at free Shred-a-Thons

This summer, more than 4,000 residents across five counties took a proactive stance against fraud and identity theft—a 37 percent ...
Charity Events

Sound Credit Union and UW Tacoma to Host HuskyHack Hackathon to Spark Financial Innovation

TACOMA, Wash. – Sound Credit Union (Sound) and the Milgard Center for Business Analytics at the University of Washington Tacoma ...
Strategic Partnerships

Justice Federal Credit Union Welcomes Members of the National Active and Retired Federal Employees Association, NARFE

Justice Federal Credit Union (Justice Federal) is pleased to announce its partnership with the National Active and Retired Federal Employees ...
Making A Difference

Justice Federal Credit Union Stands Ready to Offer Members Special Assistance in the Event of a Federal Government Shutdown

With federal funding set to expire September 30, 2025, the threat of a federal government shutdown is rising as Congress ...
Industry Analysis & Trends

Baker Market Update – Week in Review: September 26, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

EECU and Madera County Superintendent Honor County’s Top Educators

FRESNO, Calif. (Sept. 26, 2025) – Educational Employees Credit Union (EECU) and the Madera County Superintendent of Schools proudly honored ...
Other

Vizo Financial’s October 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Charity Events

GARDEN SAVINGS FEDERAL CREDIT UNION RAISES $26,000 FOR CHARITY AT 13TH ANNUAL GOLF OUTING

Parsippany, NJ – Garden Savings Federal Credit Union, a prominent credit union headquartered in Parsippany, New Jersey, proudly serves members ...
Strategic Partnerships

2025 ALM First Financial Forum Wraps-Up with Insights on Growth, Regulatory Change and Strategic Thinking

BANFF – The 2025 ALM First Financial Forum wrapped up on Wednesday after three days of engaging sessions focused on driving ...
Other

CUES Emerge 2025: Judges Named as Finalists Prepare for October Pitch Show

CUES and partner Currency Marketing have named a group of highly-respected credit union leaders to serve as judges for the ...
Other

Vizo Financial Celebrates a Successful 2025 Financial Conference

A record number of people participated in Vizo Financial’s 2025 Financial Conference on September 10-12, in Asheville, N.C. Industry experts ...
Marketing

Callahan & Associates Announces Digital Legacy Sponsorship Of “Unsung Heroes” Exhibit At America’s Credit Union Museum

Washington, DC – Callahan & Associates is honored to serve as the Digital Legacy Sponsor for the upcoming “Woven in ...
Operations & HR

ACUMA Elects New Board Officers

ACUMA elected new Board officers at its 2025 Annual Conference: Alissa Sykes Tulloch (Chair), Jason Sasena (Vice Chair), Vince Salinas ...
Making A Difference

LGE Community Credit Union celebrates ribbon cutting of new building at Cobb County Safety Village

LGE Community Credit Union recently celebrated the completion of its building at the Cobb County Safety Village with a ribbon ...
Marketing

2025 ALM First Financial Forum Kicks-Off, Welcoming Over 200 Financial Professionals

BANFF – The 2025 ALM First Financial Forum kicked off yesterday at the Fairmont Banff Springs nestled in the breathtaking Canadian ...
Industry Analysis & Trends

Baker Market Update – Week in Review: September 19, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Investments

Raymond James Weekly Economics Commentary

Raymond James Weekly Economics Commentary
Technology

First Capital Federal Credit Union Modernizes Payment Processing with Alogent’s Cloud-Based Unify Platform

First Capital Federal Credit Union is accelerating its digital transformation by moving from Alogent’s on-premises payment solutions to a hosted ...
Making A Difference

NASCUS Awards Janet Powell with the Prestigious 2025 Pierre Jay Award

The National Association of State Credit Union Supervisors (NASCUS) is proud to announce that Janet M. Powell, Chief of Regulation ...
New Product Releases

Redwood Credit Union members save more than $1.5 million through new financial tools and coaching program

Redwood Credit Union (RCU) members have collectively saved more than $1.5 million in just eight months thanks to a suite ...
Technology

Alogent Named Finalist in AI and Mobile Banking Categories of 2025 Luminaries Awards

Alogent was named a finalist in two categories of the 2025 Luminaries Awards, which recognize innovation and impact across the ...
Making A Difference

SECU Foundation Grants $350,000 to Imprints Cares to Support New Family Resource Center

SECU Foundation has announced a $350,000 grant to Imprints Cares (IC) for the renovation of a Forsyth County property that ...
Making A Difference

SchoolsFirst FCU and Sacramento Republic FC Surprise and Honor 10 School Employees From Sacramento Area

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, recognized ...

Callahan & Associates’ Announces New 2026 CreditUnions.com Media Kit

Washington, DC – Callahan & Associates, a trusted leader in the credit union industry for nearly 40 years, is pleased ...
Personnel Promotions

Johns Hopkins Federal Credit Union Welcomes Kris Callahan as Vice President of People & Culture

Baltimore, MD, September 10, 2025. Johns Hopkins Federal Credit Union (JHFCU) is proud to announce the appointment of Kris Callahan ...
Other

Mark L. Robnett, Finalist in Credit Union Times 2025 Luminaries Awards

Mark L. Robnett, President & CEO of Justice Federal Credit Union (Justice Federal), has been named a finalist in the ...
Making A Difference

Coastal Credit Union Foundation Opens Scholarship Applications for 2026–27 School Year

The Coastal Credit Union Foundation is proud to announce that scholarship applications for the 2026–2027 academic year are now open. ...
Personnel Promotions

CUES Continues Enhancing Member Impact with the Promotion of Two Senior Leaders

CUES is proud to announce the promotion of two senior leaders into newly elevated roles, reinforcing its commitment to agility, ...
Making A Difference

Maine Credit Unions Rally to Fight Hunger with $100,000 Ending Hunger Challenge

This October, Maine’s credit unions are rallying to raise $100,000 for the Campaign for Ending Hunger, fueling meals through Good ...
Making A Difference

EECU Provides Financial Education at Parenting Student Conference

FRESNO, Calif. (Sept. 29, 2025) – Educational Employees Credit Union (EECU) was proud to sponsor and participate in Fresno City ...
Making A Difference

Redwood Credit Union helps more than 4,000 people safeguard their information at free Shred-a-Thons

This summer, more than 4,000 residents across five counties took a proactive stance against fraud and identity theft—a 37 percent ...
Charity Events

Sound Credit Union and UW Tacoma to Host HuskyHack Hackathon to Spark Financial Innovation

TACOMA, Wash. – Sound Credit Union (Sound) and the Milgard Center for Business Analytics at the University of Washington Tacoma ...
Strategic Partnerships

Justice Federal Credit Union Welcomes Members of the National Active and Retired Federal Employees Association, NARFE

Justice Federal Credit Union (Justice Federal) is pleased to announce its partnership with the National Active and Retired Federal Employees ...
Making A Difference

Justice Federal Credit Union Stands Ready to Offer Members Special Assistance in the Event of a Federal Government Shutdown

With federal funding set to expire September 30, 2025, the threat of a federal government shutdown is rising as Congress ...
Industry Analysis & Trends

Baker Market Update – Week in Review: September 26, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

EECU and Madera County Superintendent Honor County’s Top Educators

FRESNO, Calif. (Sept. 26, 2025) – Educational Employees Credit Union (EECU) and the Madera County Superintendent of Schools proudly honored ...
Other

Vizo Financial’s October 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Charity Events

GARDEN SAVINGS FEDERAL CREDIT UNION RAISES $26,000 FOR CHARITY AT 13TH ANNUAL GOLF OUTING

Parsippany, NJ – Garden Savings Federal Credit Union, a prominent credit union headquartered in Parsippany, New Jersey, proudly serves members ...
Strategic Partnerships

2025 ALM First Financial Forum Wraps-Up with Insights on Growth, Regulatory Change and Strategic Thinking

BANFF – The 2025 ALM First Financial Forum wrapped up on Wednesday after three days of engaging sessions focused on driving ...
Other

CUES Emerge 2025: Judges Named as Finalists Prepare for October Pitch Show

CUES and partner Currency Marketing have named a group of highly-respected credit union leaders to serve as judges for the ...
Other

Vizo Financial Celebrates a Successful 2025 Financial Conference

A record number of people participated in Vizo Financial’s 2025 Financial Conference on September 10-12, in Asheville, N.C. Industry experts ...
Marketing

Callahan & Associates Announces Digital Legacy Sponsorship Of “Unsung Heroes” Exhibit At America’s Credit Union Museum

Washington, DC – Callahan & Associates is honored to serve as the Digital Legacy Sponsor for the upcoming “Woven in ...
Operations & HR

ACUMA Elects New Board Officers

ACUMA elected new Board officers at its 2025 Annual Conference: Alissa Sykes Tulloch (Chair), Jason Sasena (Vice Chair), Vince Salinas ...
Making A Difference

LGE Community Credit Union celebrates ribbon cutting of new building at Cobb County Safety Village

LGE Community Credit Union recently celebrated the completion of its building at the Cobb County Safety Village with a ribbon ...
Marketing

2025 ALM First Financial Forum Kicks-Off, Welcoming Over 200 Financial Professionals

BANFF – The 2025 ALM First Financial Forum kicked off yesterday at the Fairmont Banff Springs nestled in the breathtaking Canadian ...
Industry Analysis & Trends

Baker Market Update – Week in Review: September 19, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Investments

Raymond James Weekly Economics Commentary

Raymond James Weekly Economics Commentary
Technology

First Capital Federal Credit Union Modernizes Payment Processing with Alogent’s Cloud-Based Unify Platform

First Capital Federal Credit Union is accelerating its digital transformation by moving from Alogent’s on-premises payment solutions to a hosted ...
Making A Difference

NASCUS Awards Janet Powell with the Prestigious 2025 Pierre Jay Award

The National Association of State Credit Union Supervisors (NASCUS) is proud to announce that Janet M. Powell, Chief of Regulation ...
New Product Releases

Redwood Credit Union members save more than $1.5 million through new financial tools and coaching program

Redwood Credit Union (RCU) members have collectively saved more than $1.5 million in just eight months thanks to a suite ...
Technology

Alogent Named Finalist in AI and Mobile Banking Categories of 2025 Luminaries Awards

Alogent was named a finalist in two categories of the 2025 Luminaries Awards, which recognize innovation and impact across the ...
Making A Difference

SECU Foundation Grants $350,000 to Imprints Cares to Support New Family Resource Center

SECU Foundation has announced a $350,000 grant to Imprints Cares (IC) for the renovation of a Forsyth County property that ...
Making A Difference

SchoolsFirst FCU and Sacramento Republic FC Surprise and Honor 10 School Employees From Sacramento Area

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, recognized ...

Callahan & Associates’ Announces New 2026 CreditUnions.com Media Kit

Washington, DC – Callahan & Associates, a trusted leader in the credit union industry for nearly 40 years, is pleased ...
Personnel Promotions

Johns Hopkins Federal Credit Union Welcomes Kris Callahan as Vice President of People & Culture

Baltimore, MD, September 10, 2025. Johns Hopkins Federal Credit Union (JHFCU) is proud to announce the appointment of Kris Callahan ...
Other

Mark L. Robnett, Finalist in Credit Union Times 2025 Luminaries Awards

Mark L. Robnett, President & CEO of Justice Federal Credit Union (Justice Federal), has been named a finalist in the ...

Callahan Welcomes Joshua R. Polanin And Jason Ross To The Team

Washington, DC  – Callahan & Associates announced the recent additions of Joshua R. Polanin, Vice President of Analytics & Applied AI, and Jason Ross, Director, Advisory ...

Baker Market Update – Week in Review: April 17, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.

EECU Sponsors Regional School Safety Symposium

FRESNO, Calif. (April 17, 2026) – Educational Employees Credit Union (EECU) proudly partnered with the Tulare County Office of Education to sponsor the School Safety ...

ALM First Launches Inaugural Loan Fund for Credit Unions

Dallas, Texas – ALM First, a strategic partner for more than 350 financial institutions nationwide, has successfully launched a first of its kind loan fund ...

Victory Bank Selects AccuAccount to Streamline Loan Imaging, Exception Tracking, and Audit Readiness

Victory Bank has selected Alogent’s AccuAccount to modernize its commercial lending workflows, including imaging, tracking, and audit processes, as part of a broader three-year technology ...

LAFCU promotes Jamie Jones to contact center branch manager

LANSING, Mich. — Jamie Jones serves as branch manager of LAFCU’s contact center, following her advancement from assistant branch manager.
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