A family of three came to us with a unique situation. A dad bought his son a vehicle before he got his driver’s license. He wanted to do repairs and replace some parts on the truck and thought it would be a great opportunity to show his son how to work on vehicles. This also […]

An 11-year member with challenged credit came to us because she was struggling to make payments on existing debts, desperately needed to complete repairs on her investment property, and had to bring her property taxes current. One of the debts she was struggling with—and that we paid off with this loan—was a $6,000 Small Business […]

Nicole came to Loyalty Credit Union through our partnership with the REfire Culinary Program. She had been convicted of a federal drug trafficking offense and served her sentence in Florida, far from her home state of California. During her incarceration, her family structure unraveled. Her daughter struggles with addiction, and Nicole’s mother, now in her […]

At 20, Thays Brown married a childhood friend stationed at Langley Air Force Base near Hampton, VA. Both were Navy Federal members, and opening new accounts together helped them settle into married life with confidence. Soon after, Thays visited a nearby Navy Federal branch — not just as a member, but as a military spouse […]

An older gentleman and his wife came in to consolidate some credit card debt. They had five high-interest credit cards, and no card was lower than 25%, with most carrying significant balances. They paid more than the minimum payment every month but were still spinning their wheels, making progress on the owed balances very slowly. […]

During our daily birthday calls, a Trax employee connected with a long-time member of 25 years and wished her a “Happy Birthday.” While thanking the employee for the birthday wishes, the member asked whether Trax also makes other types of outreach calls. The employee shared that we do and asked what she had in mind. […]