The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Cowboy Pools Helps Everybody Cool Off
When quarantine halted their plans for a big wedding in April 2020, Aaron W. and Amanda S. repurposed their wedding fund to launch a new business. That summer, they started Cowboy Pools, of which they are now co-founders and operators. The company sells and installs chic, low-cost backyard pools designed with galvanized water tanks made […]
Guiding The Next Generation Of Learners And Savers
For Jeffrey, a visit to GreenState Credit Union was more than just a transaction — it was a teaching moment. He came in with his 17-year-old daughter to open her first certificate of deposit, an experience meant to help her learn about money management and saving for college. The GreenState team member who assisted them […]
Patience And Care Support A Son’s Next Step
When Kyle applied for a loan to help his son purchase a vehicle, he hoped for a quick and supportive experience, and that’s exactly what he found with Cynthia at GreenState Credit Union. Kyle began the loan application online on a Saturday through the Ankeny branch, wanting to get pre-approved while his son searched for […]
A Connection That Came Full Circle
When GreenState Credit Union launched its new auto recapture list in early 2024, Leen immediately saw it as more than a data initiative — it was a chance to deepen relationships. Blake was one of the first members she assisted from that list, and during the next three months, Leen helped Blake and his family […]
Hope Delivered Just In Time
Central Willamette Credit Union
We had a newly married couple join the credit union in 2022. During the account opening, we found out that the couple was unexpectedly pregnant and the husband had lost his job, got a new, lower paying job and as such they were forced to move. As the husband had an ITIN, his traditional credit […]
A Young Father’s Road To Stability
Zeal Credit Union
A Zeal member since 2009 never had a loan over $1,000. After a charged-off credit card in 2019, he worked with our asset recovery team to repay his balance and regain full services. A few years later, he applied for an auto loan, but due to limited credit history, he only qualified with a co-signer […]
SECU Foundation Grants $500,000 to Raleigh Rescue Mission for New Campus to Help Address Homelessness
SECU Foundation has awarded a $500,000 challenge grant to Raleigh Rescue Mission (RRM) to support the non-profit’s construction of a ...
Navigating Collections with Care: A Story of Overcoming Staffing Challenges and Driving Results
HealthCare Associates Credit Union encountered staffing constraints as they struggled to find and retain qualified collections personnel. Maintaining an in-house ...
CSPI Kicks Off 2025 with Strong Momentum – Several Core Renewals-New Digital Banking-Document Management Agreement Contracts Secured in Q1
CSPI, a trusted fintech partner to credit unions nationwide, announced today the successful renewal of several core processing agreements in ...
Corelation Signs Seven Credit Unions in the First Quarter 2025, Expanding the KeyStone Core Impact
Corelation is kicking off 2025 with incredible momentum, signing seven new credit unions (cumulative total of $5.6 billion in assets; ...
SECU Foundation Awards $480,000 in Mission Development Grants to Support 12 North Carolina Non-profits
SECU Foundation is pleased to announce its first cohort of Mission Development Grant (MDG) recipients for 2025, welcoming 12 new ...
Northern Communities Credit Union Adds CU Student Choice’s Private Student Lending Solution
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solution ...
Redwood Credit Union welcomes Debbie Ingle Senior Vice President of Mortgage Lending
Debbie Ingle recently joined Redwood Credit Union (RCU) as senior vice president of Mortgage Lending.
SECU Foundation Awards $500,000 to Helpmate for Domestic Violence Shelter in Buncombe County
A $500,000 grant awarded by SECU Foundation will contribute toward the construction of a new shelter for Western North Carolina’s ...
Baker Market Update – Week in Review: April 11, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Quantum Governance, L3C Launches the Michael G. Daigneault Excellence in Governance Grant to Empower Credit Unions and Nonprofits
[HENNIKER, NH] – Quantum Governance, L3C is thrilled to announce the launch of its groundbreaking governance grant program, honoring Co-Founder ...
Elan Financial Services Appoints Peter Klukken as New Leader
New head of Elan Credit Card solutions brings extensive banking and payments experience to top credit card issuance provider Elan ...
CULA Grows by Double Digits in 2024, Saves Credit Union Members ~$63M Annually with Vehicle Leases
CULA credit union partner members’ monthly vehicle lease payments averaged $159 less vs traditional auto loan payments; CULA grew credit ...
Credit Union Sponsors Black Maternal Health Week Events
In honor of Black Maternal Health Week (April 11 to 17), Educational Employees Credit Union (EECU) is proud to sponsor ...
Sound Credit Union Announces Leadership Promotions to Drive Growth and Operational Excellence
TACOMA, Wash. – Sound Credit Union (Sound) is pleased to announce multiple leadership promotions designed to strengthen the institution, enhance ...
FileInvite Launches Connected Workflows for Lending Document Collection
New integrations with Salesforce, Hubspot and CRM platforms enhance efficiency, security, and customer experience for commercial lenders.
Intrepid Credit Union Selects Cindy Trimp as Vice President of Finance
Helena, MT, April 3, 2025. Intrepid Credit Union proudly announces Cindy Trimp as its new Vice President of Finance. In ...
Novo Federal Credit Union Selects George San Martin as President & CEO
Norco, CA, April 3, 2025. The Board of Directors of Novo Federal Credit Union is pleased to announce the appointment ...
Illinois Credit Union League’s Advocacy Secures Nearly $1.2 Million in Regulatory Fee Credits for State’s Credit Unions
The Illinois Credit Union League is pleased to announce that state-chartered credit unions will receive a credit from the State ...
Clearview Federal Credit Union unveils the Clearview Foundation to create positive opportunities for community members.
Pittsburgh, PA – April 1, 2025 – Clearview Federal Credit Union is delighted to announce the launch of the Clearview Foundation, which is dedicated to ...
Intelligent Banking Solutions Announces Strategic Position Changes to Support SAFIRE-IQ Growth
Intelligent Banking Solutions, a leading provider of collections and risk management software, is pleased to announce key position changes to ...
EECU Sponsors Scholarships for Local Students Through Foundation for Central Schools
Educational Employees Credit Union (EECU) is proud to announce its sponsorship of scholarships awarded through the Foundation for Central Schools, ...
Baker Market Update – Week in Review: April 04, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Redwood Credit Union Welcomes Gwen Oldham as Vice President of Community and Social Impact
Gwen Oldham has been hired as the new vice president of Community and Social Impact at Redwood Credit Union (RCU).
FI CONNECT FUNDS $1 BILLION IN LOANS ITS INAUGURAL YEAR
Origence, the leading credit union lending technology company in the U.S., announced its subsidiary, FI Connect, funded $1 billion in ...
Penlanco FCU Expands Partnership with Aurora Advantage, Signs Agreement for Online and Mobile Banking Platform
Penlanco Federal Credit Union, a long-standing customer of Aurora Advantage core, is expanding its relationship by signing a new agreement ...
SchoolsFirst Federal Credit Union Named #1 Credit Union for Member Satisfaction by J.D. Power
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, has ...
Callahan & Associates Celebrates 40 Years Of Credit Union Impact
Washington, DC – Callahan & Associates proudly marks its 40th anniversary, celebrating four decades of innovation, leadership, and commitment to serving the credit union industry. ...
LGE Community Credit Union recognized with Diamond Awards for outstanding marketing efforts
LGE Community Credit Union was recently named the winner of two Diamond Awards – the America’s Credit Unions Marketing, PR ...
EECU Partners with Wonderful College Prep Academy GEAR UP to Expand Financial Education
Educational Employees Credit Union (EECU) is proud to partner with GEAR UP Central Valley run by Wonderful College Prep Academy ...
CreditUnions.com Announces 2025 Innovation Series Winners
After weeks of online showcases, CreditUnions.com is proud to announce the winners of the 2025 Innovation Series.
SECU Foundation Grants $500,000 to Raleigh Rescue Mission for New Campus to Help Address Homelessness
SECU Foundation has awarded a $500,000 challenge grant to Raleigh Rescue Mission (RRM) to support the non-profit’s construction of a ...
Navigating Collections with Care: A Story of Overcoming Staffing Challenges and Driving Results
HealthCare Associates Credit Union encountered staffing constraints as they struggled to find and retain qualified collections personnel. Maintaining an in-house ...
CSPI Kicks Off 2025 with Strong Momentum – Several Core Renewals-New Digital Banking-Document Management Agreement Contracts Secured in Q1
CSPI, a trusted fintech partner to credit unions nationwide, announced today the successful renewal of several core processing agreements in ...
Corelation Signs Seven Credit Unions in the First Quarter 2025, Expanding the KeyStone Core Impact
Corelation is kicking off 2025 with incredible momentum, signing seven new credit unions (cumulative total of $5.6 billion in assets; ...
SECU Foundation Awards $480,000 in Mission Development Grants to Support 12 North Carolina Non-profits
SECU Foundation is pleased to announce its first cohort of Mission Development Grant (MDG) recipients for 2025, welcoming 12 new ...
Northern Communities Credit Union Adds CU Student Choice’s Private Student Lending Solution
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solution ...
Redwood Credit Union welcomes Debbie Ingle Senior Vice President of Mortgage Lending
Debbie Ingle recently joined Redwood Credit Union (RCU) as senior vice president of Mortgage Lending.
SECU Foundation Awards $500,000 to Helpmate for Domestic Violence Shelter in Buncombe County
A $500,000 grant awarded by SECU Foundation will contribute toward the construction of a new shelter for Western North Carolina’s ...
Baker Market Update – Week in Review: April 11, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Quantum Governance, L3C Launches the Michael G. Daigneault Excellence in Governance Grant to Empower Credit Unions and Nonprofits
[HENNIKER, NH] – Quantum Governance, L3C is thrilled to announce the launch of its groundbreaking governance grant program, honoring Co-Founder ...
Elan Financial Services Appoints Peter Klukken as New Leader
New head of Elan Credit Card solutions brings extensive banking and payments experience to top credit card issuance provider Elan ...
CULA Grows by Double Digits in 2024, Saves Credit Union Members ~$63M Annually with Vehicle Leases
CULA credit union partner members’ monthly vehicle lease payments averaged $159 less vs traditional auto loan payments; CULA grew credit ...
Credit Union Sponsors Black Maternal Health Week Events
In honor of Black Maternal Health Week (April 11 to 17), Educational Employees Credit Union (EECU) is proud to sponsor ...
Sound Credit Union Announces Leadership Promotions to Drive Growth and Operational Excellence
TACOMA, Wash. – Sound Credit Union (Sound) is pleased to announce multiple leadership promotions designed to strengthen the institution, enhance ...
FileInvite Launches Connected Workflows for Lending Document Collection
New integrations with Salesforce, Hubspot and CRM platforms enhance efficiency, security, and customer experience for commercial lenders.
Intrepid Credit Union Selects Cindy Trimp as Vice President of Finance
Helena, MT, April 3, 2025. Intrepid Credit Union proudly announces Cindy Trimp as its new Vice President of Finance. In ...
Novo Federal Credit Union Selects George San Martin as President & CEO
Norco, CA, April 3, 2025. The Board of Directors of Novo Federal Credit Union is pleased to announce the appointment ...
Illinois Credit Union League’s Advocacy Secures Nearly $1.2 Million in Regulatory Fee Credits for State’s Credit Unions
The Illinois Credit Union League is pleased to announce that state-chartered credit unions will receive a credit from the State ...
Clearview Federal Credit Union unveils the Clearview Foundation to create positive opportunities for community members.
Pittsburgh, PA – April 1, 2025 – Clearview Federal Credit Union is delighted to announce the launch of the Clearview Foundation, which is dedicated to ...
Intelligent Banking Solutions Announces Strategic Position Changes to Support SAFIRE-IQ Growth
Intelligent Banking Solutions, a leading provider of collections and risk management software, is pleased to announce key position changes to ...
EECU Sponsors Scholarships for Local Students Through Foundation for Central Schools
Educational Employees Credit Union (EECU) is proud to announce its sponsorship of scholarships awarded through the Foundation for Central Schools, ...
Baker Market Update – Week in Review: April 04, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Redwood Credit Union Welcomes Gwen Oldham as Vice President of Community and Social Impact
Gwen Oldham has been hired as the new vice president of Community and Social Impact at Redwood Credit Union (RCU).
FI CONNECT FUNDS $1 BILLION IN LOANS ITS INAUGURAL YEAR
Origence, the leading credit union lending technology company in the U.S., announced its subsidiary, FI Connect, funded $1 billion in ...
Penlanco FCU Expands Partnership with Aurora Advantage, Signs Agreement for Online and Mobile Banking Platform
Penlanco Federal Credit Union, a long-standing customer of Aurora Advantage core, is expanding its relationship by signing a new agreement ...
SchoolsFirst Federal Credit Union Named #1 Credit Union for Member Satisfaction by J.D. Power
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, has ...
Callahan & Associates Celebrates 40 Years Of Credit Union Impact
Washington, DC – Callahan & Associates proudly marks its 40th anniversary, celebrating four decades of innovation, leadership, and commitment to serving the credit union industry. ...
LGE Community Credit Union recognized with Diamond Awards for outstanding marketing efforts
LGE Community Credit Union was recently named the winner of two Diamond Awards – the America’s Credit Unions Marketing, PR ...
EECU Partners with Wonderful College Prep Academy GEAR UP to Expand Financial Education
Educational Employees Credit Union (EECU) is proud to partner with GEAR UP Central Valley run by Wonderful College Prep Academy ...
CreditUnions.com Announces 2025 Innovation Series Winners
After weeks of online showcases, CreditUnions.com is proud to announce the winners of the 2025 Innovation Series.
LAFCU and Grassroots Giving Lansing to host entrepreneurship mixer focused on lending essentials
LANSING, Mich. — LAFCU and Grassroots Giving Lansing will host the second session of their Entrepreneurship Mixer Series, The Lending Essentials, from 11 a.m. to 2 ...
CUES and TruStage® Launch Leadership Pathways to Expand Access to Executive-Ready Talent Across the Credit Union System
CUES and TruStage® today announced Leadership Pathways, a yearlong, integrated leadership development experience designed to expand access to advanced leadership preparation across the credit union ...
Coastal Credit Union Expands Mortgage Options with VA Loan Programs
Coastal Credit Union has announced the rollout of new mortgage programs designed to expand access to homeownership for more North Carolinians, especially military veterans. Coastal ...
Appli Calculator Deployment Drives 23% Conversion Rate for First Source Federal Credit Union
Appli, a provider of AI-powered financial calculators for credit unions and community banks, today released year-one results from First Source Federal Credit Union showing significant ...
Baker Market Update – Week in Review: January 30, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.
ALM First Welcomes Jennifer Walker as Director, Sales & Client Relations
Dallas, Texas – ALM First, a strategic partner to more than 300 financial institutions nationwide, continues to expand its Sales & Client Relations team in response ...