The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Patience And Care Support A Son’s Next Step
When Kyle applied for a loan to help his son purchase a vehicle, he hoped for a quick and supportive experience, and that’s exactly what he found with Cynthia at GreenState Credit Union. Kyle began the loan application online on a Saturday through the Ankeny branch, wanting to get pre-approved while his son searched for […]
A Connection That Came Full Circle
When GreenState Credit Union launched its new auto recapture list in early 2024, Leen immediately saw it as more than a data initiative — it was a chance to deepen relationships. Blake was one of the first members she assisted from that list, and during the next three months, Leen helped Blake and his family […]
Hope Delivered Just In Time
Central Willamette Credit Union
We had a newly married couple join the credit union in 2022. During the account opening, we found out that the couple was unexpectedly pregnant and the husband had lost his job, got a new, lower paying job and as such they were forced to move. As the husband had an ITIN, his traditional credit […]
A Young Father’s Road To Stability
Zeal Credit Union
A Zeal member since 2009 never had a loan over $1,000. After a charged-off credit card in 2019, he worked with our asset recovery team to repay his balance and regain full services. A few years later, he applied for an auto loan, but due to limited credit history, he only qualified with a co-signer […]
Setting Up Members For Financial Success
California Credit Union
When a couple reached out to us for help managing their unsecured debt, they were feeling overwhelmed. After the husband lost his job during COVID, the family relied on credit cards to cover everyday expenses. Before long, their cards were maxed out, interest rates were sky-high, and even though they made their payments, the balances […]
Moving Members Out Of A Debt Cycle
California Credit Union
A member reached out to us feeling overwhelmed by mounting credit card debt. With interest rates ranging from 17.99% to 27%, her minimum payments barely made a dent, keeping her trapped in a cycle of high-interest debt. After listening to her concerns and reviewing her situation, our team suggested a personal loan to consolidate her […]
SECU Foundation Awards $480,000 in Mission Development Grants to Support 12 North Carolina Non-profits
SECU Foundation is pleased to announce its first cohort of Mission Development Grant (MDG) recipients for 2025, welcoming 12 new ...
Northern Communities Credit Union Adds CU Student Choice’s Private Student Lending Solution
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solution ...
Redwood Credit Union welcomes Debbie Ingle Senior Vice President of Mortgage Lending
Debbie Ingle recently joined Redwood Credit Union (RCU) as senior vice president of Mortgage Lending.
SECU Foundation Awards $500,000 to Helpmate for Domestic Violence Shelter in Buncombe County
A $500,000 grant awarded by SECU Foundation will contribute toward the construction of a new shelter for Western North Carolina’s ...
Baker Market Update – Week in Review: April 11, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Quantum Governance, L3C Launches the Michael G. Daigneault Excellence in Governance Grant to Empower Credit Unions and Nonprofits
[HENNIKER, NH] – Quantum Governance, L3C is thrilled to announce the launch of its groundbreaking governance grant program, honoring Co-Founder ...
Elan Financial Services Appoints Peter Klukken as New Leader
New head of Elan Credit Card solutions brings extensive banking and payments experience to top credit card issuance provider Elan ...
CULA Grows by Double Digits in 2024, Saves Credit Union Members ~$63M Annually with Vehicle Leases
CULA credit union partner members’ monthly vehicle lease payments averaged $159 less vs traditional auto loan payments; CULA grew credit ...
Credit Union Sponsors Black Maternal Health Week Events
In honor of Black Maternal Health Week (April 11 to 17), Educational Employees Credit Union (EECU) is proud to sponsor ...
Sound Credit Union Announces Leadership Promotions to Drive Growth and Operational Excellence
TACOMA, Wash. – Sound Credit Union (Sound) is pleased to announce multiple leadership promotions designed to strengthen the institution, enhance ...
FileInvite Launches Connected Workflows for Lending Document Collection
New integrations with Salesforce, Hubspot and CRM platforms enhance efficiency, security, and customer experience for commercial lenders.
Intrepid Credit Union Selects Cindy Trimp as Vice President of Finance
Helena, MT, April 3, 2025. Intrepid Credit Union proudly announces Cindy Trimp as its new Vice President of Finance. In ...
Novo Federal Credit Union Selects George San Martin as President & CEO
Norco, CA, April 3, 2025. The Board of Directors of Novo Federal Credit Union is pleased to announce the appointment ...
Illinois Credit Union League’s Advocacy Secures Nearly $1.2 Million in Regulatory Fee Credits for State’s Credit Unions
The Illinois Credit Union League is pleased to announce that state-chartered credit unions will receive a credit from the State ...
Clearview Federal Credit Union unveils the Clearview Foundation to create positive opportunities for community members.
Pittsburgh, PA – April 1, 2025 – Clearview Federal Credit Union is delighted to announce the launch of the Clearview Foundation, which is dedicated to ...
Intelligent Banking Solutions Announces Strategic Position Changes to Support SAFIRE-IQ Growth
Intelligent Banking Solutions, a leading provider of collections and risk management software, is pleased to announce key position changes to ...
EECU Sponsors Scholarships for Local Students Through Foundation for Central Schools
Educational Employees Credit Union (EECU) is proud to announce its sponsorship of scholarships awarded through the Foundation for Central Schools, ...
Baker Market Update – Week in Review: April 04, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Redwood Credit Union Welcomes Gwen Oldham as Vice President of Community and Social Impact
Gwen Oldham has been hired as the new vice president of Community and Social Impact at Redwood Credit Union (RCU).
FI CONNECT FUNDS $1 BILLION IN LOANS ITS INAUGURAL YEAR
Origence, the leading credit union lending technology company in the U.S., announced its subsidiary, FI Connect, funded $1 billion in ...
Penlanco FCU Expands Partnership with Aurora Advantage, Signs Agreement for Online and Mobile Banking Platform
Penlanco Federal Credit Union, a long-standing customer of Aurora Advantage core, is expanding its relationship by signing a new agreement ...
SchoolsFirst Federal Credit Union Named #1 Credit Union for Member Satisfaction by J.D. Power
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, has ...
Callahan & Associates Celebrates 40 Years Of Credit Union Impact
Washington, DC – Callahan & Associates proudly marks its 40th anniversary, celebrating four decades of innovation, leadership, and commitment to serving the credit union industry. ...
LGE Community Credit Union recognized with Diamond Awards for outstanding marketing efforts
LGE Community Credit Union was recently named the winner of two Diamond Awards – the America’s Credit Unions Marketing, PR ...
EECU Partners with Wonderful College Prep Academy GEAR UP to Expand Financial Education
Educational Employees Credit Union (EECU) is proud to partner with GEAR UP Central Valley run by Wonderful College Prep Academy ...
CreditUnions.com Announces 2025 Innovation Series Winners
After weeks of online showcases, CreditUnions.com is proud to announce the winners of the 2025 Innovation Series.
Baker Market Update – Week in Review: March 28, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
LAFCU’s $10K Innovation for Education grant to fund school improvements
LANSING, Mich. — LAFCU is once again inviting Michigan K-12 schools to apply for its Innovation for Education grant by April 30 for a chance ...
Vizo Financial’s April 2025 Education Calendar
Vizo Financial Corporate Credit Union is committed to ensuring the long-term success of your credit union, which is why we ...
Indiana Members Credit Union Contributes $1,500 to Greenwood Community High School
Indiana Members Credit Union recently presented a check for $1,500 to Greenwood Community High School as part of an ongoing ...
SECU Foundation Awards $480,000 in Mission Development Grants to Support 12 North Carolina Non-profits
SECU Foundation is pleased to announce its first cohort of Mission Development Grant (MDG) recipients for 2025, welcoming 12 new ...
Northern Communities Credit Union Adds CU Student Choice’s Private Student Lending Solution
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solution ...
Redwood Credit Union welcomes Debbie Ingle Senior Vice President of Mortgage Lending
Debbie Ingle recently joined Redwood Credit Union (RCU) as senior vice president of Mortgage Lending.
SECU Foundation Awards $500,000 to Helpmate for Domestic Violence Shelter in Buncombe County
A $500,000 grant awarded by SECU Foundation will contribute toward the construction of a new shelter for Western North Carolina’s ...
Baker Market Update – Week in Review: April 11, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Quantum Governance, L3C Launches the Michael G. Daigneault Excellence in Governance Grant to Empower Credit Unions and Nonprofits
[HENNIKER, NH] – Quantum Governance, L3C is thrilled to announce the launch of its groundbreaking governance grant program, honoring Co-Founder ...
Elan Financial Services Appoints Peter Klukken as New Leader
New head of Elan Credit Card solutions brings extensive banking and payments experience to top credit card issuance provider Elan ...
CULA Grows by Double Digits in 2024, Saves Credit Union Members ~$63M Annually with Vehicle Leases
CULA credit union partner members’ monthly vehicle lease payments averaged $159 less vs traditional auto loan payments; CULA grew credit ...
Credit Union Sponsors Black Maternal Health Week Events
In honor of Black Maternal Health Week (April 11 to 17), Educational Employees Credit Union (EECU) is proud to sponsor ...
Sound Credit Union Announces Leadership Promotions to Drive Growth and Operational Excellence
TACOMA, Wash. – Sound Credit Union (Sound) is pleased to announce multiple leadership promotions designed to strengthen the institution, enhance ...
FileInvite Launches Connected Workflows for Lending Document Collection
New integrations with Salesforce, Hubspot and CRM platforms enhance efficiency, security, and customer experience for commercial lenders.
Intrepid Credit Union Selects Cindy Trimp as Vice President of Finance
Helena, MT, April 3, 2025. Intrepid Credit Union proudly announces Cindy Trimp as its new Vice President of Finance. In ...
Novo Federal Credit Union Selects George San Martin as President & CEO
Norco, CA, April 3, 2025. The Board of Directors of Novo Federal Credit Union is pleased to announce the appointment ...
Illinois Credit Union League’s Advocacy Secures Nearly $1.2 Million in Regulatory Fee Credits for State’s Credit Unions
The Illinois Credit Union League is pleased to announce that state-chartered credit unions will receive a credit from the State ...
Clearview Federal Credit Union unveils the Clearview Foundation to create positive opportunities for community members.
Pittsburgh, PA – April 1, 2025 – Clearview Federal Credit Union is delighted to announce the launch of the Clearview Foundation, which is dedicated to ...
Intelligent Banking Solutions Announces Strategic Position Changes to Support SAFIRE-IQ Growth
Intelligent Banking Solutions, a leading provider of collections and risk management software, is pleased to announce key position changes to ...
EECU Sponsors Scholarships for Local Students Through Foundation for Central Schools
Educational Employees Credit Union (EECU) is proud to announce its sponsorship of scholarships awarded through the Foundation for Central Schools, ...
Baker Market Update – Week in Review: April 04, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Redwood Credit Union Welcomes Gwen Oldham as Vice President of Community and Social Impact
Gwen Oldham has been hired as the new vice president of Community and Social Impact at Redwood Credit Union (RCU).
FI CONNECT FUNDS $1 BILLION IN LOANS ITS INAUGURAL YEAR
Origence, the leading credit union lending technology company in the U.S., announced its subsidiary, FI Connect, funded $1 billion in ...
Penlanco FCU Expands Partnership with Aurora Advantage, Signs Agreement for Online and Mobile Banking Platform
Penlanco Federal Credit Union, a long-standing customer of Aurora Advantage core, is expanding its relationship by signing a new agreement ...
SchoolsFirst Federal Credit Union Named #1 Credit Union for Member Satisfaction by J.D. Power
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, has ...
Callahan & Associates Celebrates 40 Years Of Credit Union Impact
Washington, DC – Callahan & Associates proudly marks its 40th anniversary, celebrating four decades of innovation, leadership, and commitment to serving the credit union industry. ...
LGE Community Credit Union recognized with Diamond Awards for outstanding marketing efforts
LGE Community Credit Union was recently named the winner of two Diamond Awards – the America’s Credit Unions Marketing, PR ...
EECU Partners with Wonderful College Prep Academy GEAR UP to Expand Financial Education
Educational Employees Credit Union (EECU) is proud to partner with GEAR UP Central Valley run by Wonderful College Prep Academy ...
CreditUnions.com Announces 2025 Innovation Series Winners
After weeks of online showcases, CreditUnions.com is proud to announce the winners of the 2025 Innovation Series.
Baker Market Update – Week in Review: March 28, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
LAFCU’s $10K Innovation for Education grant to fund school improvements
LANSING, Mich. — LAFCU is once again inviting Michigan K-12 schools to apply for its Innovation for Education grant by April 30 for a chance ...
Vizo Financial’s April 2025 Education Calendar
Vizo Financial Corporate Credit Union is committed to ensuring the long-term success of your credit union, which is why we ...
Indiana Members Credit Union Contributes $1,500 to Greenwood Community High School
Indiana Members Credit Union recently presented a check for $1,500 to Greenwood Community High School as part of an ongoing ...
ALM First Welcomes Jennifer Walker as Director, Sales & Client Relations
Dallas, Texas – ALM First, a strategic partner to more than 300 financial institutions nationwide, continues to expand its Sales & Client Relations team in response ...
Vizo Financial’s February 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we provide a wide array of ...
Coastal Credit Union Surpasses $6 Billion in Assets
Coastal Credit Union announced that it has reached $6 billion in assets. Through the end of December, Coastal’s assets are $6.03 billion, an increase of ...
13 families celebrate the new year in new homes thanks to RCU Community Fund’s Down Payment Assistance program
For one Novato family of four, the start of a new year marks a milestone they once thought impossible—celebrating in a home of their own.
Vizo Financial Recaps Successful Year of Credit Union Education in 2025
In 2025, Vizo Financial Corporate Credit Union initiated its Education Rewards Program, which allows attendees to earn points on an individual and credit union level ...
Newsweek Names SchoolsFirst Federal Credit Union One of America’s Best Regional Banks & Credit Unions in 2026
SchoolsFirst Federal Credit Union has earned a spot on Newsweek’s America’s Best Regional Banks & Credit Unions 2026 list for the third consecutive year, ranking ...