The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Every Moment Matters — And These Belong To Blue

After the devastating loss of their son, Doug and Ramona were faced with overwhelming decisions and expenses. Thankfully, Lou from Blue stepped in — not just as a professional, but as a friend. From notarizing documents to helping with final arrangements, Lou supported them with dignity and heartfelt care. It’s this kind of service that […]

Five Generations, One Credit Union

Signet Federal Credit Union

It started in 1988, when one family member opened a single account at Signet Federal Credit Union. Nearly four decades later, that single account has grown into 22 accounts spanning five generations. Signet has been a part of major milestone, from first cars to dream cars, home remodels to farm equipment, consolidations to investments, and […]

Why I Love Securityplus FCU

I’ve been a member of Securityplus Federal Credit Union since 2013, and the credit union has consistently protected my financial interests. On several occasions, creditors claimed they had not received my payments. However, each time, I was able to visit the credit union, where staff provided all the necessary proof and payment trace information. Thanks […]

Driven By Dreams. Supported By Western Vista.

Western Vista Federal Credit Union

Juan arrived from Mexico searching for the American dream. He spent decades in the United States on a work visa and met Nathan, a member of our team, through his landscaping business. Nathan manages Western Vista’s indirect lending program and is bilingual. Juan speaks English, but like many non-native speakers, he is more comfortable speaking […]

One Member’s Journey From Betrayal To Hope

Several years ago, I had an elderly member reach out to me because his account balances were much lower than he believed they should have been. He was very upset and was asking for assistance. He wanted to go back almost five years on his account to find out where his money went. He pleaded […]

Empowering Access, One Van At A Time

Centric Federal Credit Union

A husband and wife wanted to help their community, so they formed an LLC to provide non-emergent medical transportation. Through the business they started, they were able to help those in their community with medical issues and limited means and ensure they had access to the care they needed. Recently, after hearing about the husband […]

Making A Difference

Valley First Credit Union Receives Prestigious Grant from Federal Home Loan Bank of San Francisco to Empower Underserved Communities and Drive Economic Growth in the Central Valley

MODESTO, Calif. Feb. 17, 2025 – Valley First Credit Union is pleased to announce that it has once again been awarded a significant grant from ...
Strategic Partnerships

Maine Highlands Federal Credit Union Renews Partnership with Synergent

Synergent® is delighted to announce Maine Highlands Federal Credit Union has signed a ten-year renewal agreement with Synergent for hosted ...
Industry Analysis & Trends

Baker Market Update – Week in Review: February 14, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Strategic Partnerships

Eltropy Advances Digital Lending for Credit Unions and Community Banks through its Partnership with MeridianLink

Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced its 100th customer integration with MeridianLink, Inc. ...
Personnel Promotions

United Federal Credit Union Promotes Lisa Hansen to Branch Manager in South Bend

United Federal Credit Union (United) is pleased to announce Lisa Hansen has been promoted to Branch Manager in Indiana. Hansen ...
Making A Difference

Coastal Credit Union Earns Four Awards from Carolinas Credit Union Foundation

Coastal Credit Union has earned four awards from the Carolinas Credit Union Foundation’s statewide awards program, recognizing remarkable and innovative ...
Technology

Royal Credit Union Selects Alogent’s Unify Platform to Streamline Back-Office Processing and Enhance Operational Efficiency

Royal Credit Union has selected Alogent’s Unify platform. The solution will support both Day 1 and Day 2 processing at ...
Making A Difference

SchoolsFirst FCU Sponsors Bite of Reality® Financial Education Events for Students at California Schools

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Rogers, AR

United Federal Credit Union (United) is pleased to announce the appointment of Rhonda Wright to Mortgage Advisor in Rogers, Arkansas. ...
Strategic Partnerships

Cetera Financial Institution Welcomes Mainstreet Credit Union

Cetera Financial Group, a premier financial advisor wealth hub, announced that Mainstreet Credit Union has entered into a networking agreement ...
Strategic Partnerships

Santa Isabel Chooses Sharetec for its Comprehensive Core System

Sharetec, a leader in core processing and digital banking technology for credit unions, announced today that Cooperativa de Ahorro y ...
Other

EECU’s Newest Branch Has Wheels, Will Travel

EECU’s Mobile Branch delivers banking services directly to the community by traveling to areas without a financial institution nearby, making ...
Making A Difference

Maine Credit Unions Reach New Milestone Raising $1.3 Million to End Hunger

At a special ceremony hosted by the Maine Credit Union League, the Maine Credit Unions’ Campaign for Ending Hunger announced ...
Marketing

Newsweek Names Redwood Credit Union One of “America’s Best” Credit Unions

Redwood Credit Union has again been recognized by Newsweek as one of America’s Best Regional Banks and Credit Unions 2025.
Industry Analysis & Trends

Baker Market Update – Week in Review: February 07, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Technology

Fibre Federal Credit Union Reduces HR Response Time by 95% Using Eltropy’s AI-Powered Texting Platform

Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced today that Fibre Federal Credit Union has ...
Charity Events

Blue Federal Credit Union donates over $150,000 to Children’s Hospital Colorado

Blue Federal Credit Union is proud to announce a remarkable milestone in its ongoing commitment to community impact: over $150,000 ...
Strategic Partnerships

World’s 1st cloud-native, AI-powered, digital-era LOS

NEW YORK–(BUSINESS WIRE)–Algebrik AI Inc., a Delaware-incorporated company headquartered in New York City, pioneering the world’s 1st cloud-native, AI-powered, digital-era ...
Making A Difference

EECU Brings Innovative Financial Education to High School Campus

More than 500 high school seniors recently participated in an interactive workshop specifically created by Educational Employees Credit Union (EECU) ...
Other

Coastal Wealth Management Advisors Earn Awards for Outstanding Performance

Coastal Wealth Management, available through CFS*, is the recipient of five Pacesetter Awards, presented by CUSO Financial Services, L.P. This ...
Making A Difference

SchoolsFirst FCU Celebrates 2024 Year of Giving to Children’s Miracle Network Hospitals

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Other

African-American Credit Union Coalition (AACUC) Awards Scholarship for Humanedge Executive Leadership Program

February 06, 2025 — The African American Credit Union Coalition (AACUC) is pleased to announce the launch of its new ...
Strategic Partnerships

LoneTree, TruStage™ Ventures announce investment into data analytics firm Arkatechture

PORTLAND, Maine — Arkatechture, provider of Arkalytics, a data and analytics platform for credit unions and community banks, today announced ...
Lending

United Federal Credit Union to Offer Down Payment Assistance to Mortgage Borrowers in agreement with the Arkansas Development Finance Authority

To support borrowers in reaching their homeownership goals, United Federal Credit Union (United) has partnered with the Arkansas Development Finance ...
Lending

USSFCU Welcomes Don DiMatteo as Chief Lending Officer

The United States Senate Federal Credit Union (USSFCU) is pleased to announce the appointment of Don DiMatteo as its new ...
Strategic Partnerships

CUNA Strategic Services Aligns With Wipfli to Provide Access to Top C-Suite Talent and Streamline Loan Reviews

CUNA Strategic Services is excited to announce their new alliance with Wipfli, a top 25 advisory and accounting firm delivering ...
Personnel Promotions

Chartway Announces Promotions of Dana Brock, Kelsey Jones and Jace White

Chartway Credit Union is proud to announce the promotions of Dana Brock to vice president of credit operations & services, ...
Other

GTE Financial Celebrates 90 Years of Service in the Tampa Bay Community

Locally owned and operated credit union, GTE Financial is thrilled to celebrate 90 years of servicing the financial needs of ...
Personnel Promotions

Cumberland County FCU Announces New Hire and Multiple Promotions

Falmouth, ME (February 2025) – Cumberland County FCU (CCFCU) is pleased to announce the following team addition and employee promotions. ...
Making A Difference

Unitus Community Credit Union Announces Partnership with The Wetlands Conservancy

Unitus Community Credit Union is proud to announce a new partnership with The Wetlands Conservancy to support the preservation and ...
Making A Difference

Valley First Credit Union Receives Prestigious Grant from Federal Home Loan Bank of San Francisco to Empower Underserved Communities and Drive Economic Growth in the Central Valley

MODESTO, Calif. Feb. 17, 2025 – Valley First Credit Union is pleased to announce that it has once again been awarded a significant grant from ...
Strategic Partnerships

Maine Highlands Federal Credit Union Renews Partnership with Synergent

Synergent® is delighted to announce Maine Highlands Federal Credit Union has signed a ten-year renewal agreement with Synergent for hosted ...
Industry Analysis & Trends

Baker Market Update – Week in Review: February 14, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Strategic Partnerships

Eltropy Advances Digital Lending for Credit Unions and Community Banks through its Partnership with MeridianLink

Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced its 100th customer integration with MeridianLink, Inc. ...
Personnel Promotions

United Federal Credit Union Promotes Lisa Hansen to Branch Manager in South Bend

United Federal Credit Union (United) is pleased to announce Lisa Hansen has been promoted to Branch Manager in Indiana. Hansen ...
Making A Difference

Coastal Credit Union Earns Four Awards from Carolinas Credit Union Foundation

Coastal Credit Union has earned four awards from the Carolinas Credit Union Foundation’s statewide awards program, recognizing remarkable and innovative ...
Technology

Royal Credit Union Selects Alogent’s Unify Platform to Streamline Back-Office Processing and Enhance Operational Efficiency

Royal Credit Union has selected Alogent’s Unify platform. The solution will support both Day 1 and Day 2 processing at ...
Making A Difference

SchoolsFirst FCU Sponsors Bite of Reality® Financial Education Events for Students at California Schools

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Rogers, AR

United Federal Credit Union (United) is pleased to announce the appointment of Rhonda Wright to Mortgage Advisor in Rogers, Arkansas. ...
Strategic Partnerships

Cetera Financial Institution Welcomes Mainstreet Credit Union

Cetera Financial Group, a premier financial advisor wealth hub, announced that Mainstreet Credit Union has entered into a networking agreement ...
Strategic Partnerships

Santa Isabel Chooses Sharetec for its Comprehensive Core System

Sharetec, a leader in core processing and digital banking technology for credit unions, announced today that Cooperativa de Ahorro y ...
Other

EECU’s Newest Branch Has Wheels, Will Travel

EECU’s Mobile Branch delivers banking services directly to the community by traveling to areas without a financial institution nearby, making ...
Making A Difference

Maine Credit Unions Reach New Milestone Raising $1.3 Million to End Hunger

At a special ceremony hosted by the Maine Credit Union League, the Maine Credit Unions’ Campaign for Ending Hunger announced ...
Marketing

Newsweek Names Redwood Credit Union One of “America’s Best” Credit Unions

Redwood Credit Union has again been recognized by Newsweek as one of America’s Best Regional Banks and Credit Unions 2025.
Industry Analysis & Trends

Baker Market Update – Week in Review: February 07, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Technology

Fibre Federal Credit Union Reduces HR Response Time by 95% Using Eltropy’s AI-Powered Texting Platform

Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced today that Fibre Federal Credit Union has ...
Charity Events

Blue Federal Credit Union donates over $150,000 to Children’s Hospital Colorado

Blue Federal Credit Union is proud to announce a remarkable milestone in its ongoing commitment to community impact: over $150,000 ...
Strategic Partnerships

World’s 1st cloud-native, AI-powered, digital-era LOS

NEW YORK–(BUSINESS WIRE)–Algebrik AI Inc., a Delaware-incorporated company headquartered in New York City, pioneering the world’s 1st cloud-native, AI-powered, digital-era ...
Making A Difference

EECU Brings Innovative Financial Education to High School Campus

More than 500 high school seniors recently participated in an interactive workshop specifically created by Educational Employees Credit Union (EECU) ...
Other

Coastal Wealth Management Advisors Earn Awards for Outstanding Performance

Coastal Wealth Management, available through CFS*, is the recipient of five Pacesetter Awards, presented by CUSO Financial Services, L.P. This ...
Making A Difference

SchoolsFirst FCU Celebrates 2024 Year of Giving to Children’s Miracle Network Hospitals

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Other

African-American Credit Union Coalition (AACUC) Awards Scholarship for Humanedge Executive Leadership Program

February 06, 2025 — The African American Credit Union Coalition (AACUC) is pleased to announce the launch of its new ...
Strategic Partnerships

LoneTree, TruStage™ Ventures announce investment into data analytics firm Arkatechture

PORTLAND, Maine — Arkatechture, provider of Arkalytics, a data and analytics platform for credit unions and community banks, today announced ...
Lending

United Federal Credit Union to Offer Down Payment Assistance to Mortgage Borrowers in agreement with the Arkansas Development Finance Authority

To support borrowers in reaching their homeownership goals, United Federal Credit Union (United) has partnered with the Arkansas Development Finance ...
Lending

USSFCU Welcomes Don DiMatteo as Chief Lending Officer

The United States Senate Federal Credit Union (USSFCU) is pleased to announce the appointment of Don DiMatteo as its new ...
Strategic Partnerships

CUNA Strategic Services Aligns With Wipfli to Provide Access to Top C-Suite Talent and Streamline Loan Reviews

CUNA Strategic Services is excited to announce their new alliance with Wipfli, a top 25 advisory and accounting firm delivering ...
Personnel Promotions

Chartway Announces Promotions of Dana Brock, Kelsey Jones and Jace White

Chartway Credit Union is proud to announce the promotions of Dana Brock to vice president of credit operations & services, ...
Other

GTE Financial Celebrates 90 Years of Service in the Tampa Bay Community

Locally owned and operated credit union, GTE Financial is thrilled to celebrate 90 years of servicing the financial needs of ...
Personnel Promotions

Cumberland County FCU Announces New Hire and Multiple Promotions

Falmouth, ME (February 2025) – Cumberland County FCU (CCFCU) is pleased to announce the following team addition and employee promotions. ...
Making A Difference

Unitus Community Credit Union Announces Partnership with The Wetlands Conservancy

Unitus Community Credit Union is proud to announce a new partnership with The Wetlands Conservancy to support the preservation and ...

Baker Market Update – Week in Review: January 30, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.

ALM First Welcomes Jennifer Walker as Director, Sales & Client Relations

Dallas, Texas – ALM First, a strategic partner to more than 300 financial institutions nationwide, continues to expand its Sales & Client Relations team in response ...

Vizo Financial’s February 2026 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we provide a wide array of ...

Coastal Credit Union Surpasses $6 Billion in Assets

Coastal Credit Union announced that it has reached $6 billion in assets. Through the end of December, Coastal’s assets are $6.03 billion, an increase of ...

13 families celebrate the new year in new homes thanks to RCU Community Fund’s Down Payment Assistance program

For one Novato family of four, the start of a new year marks a milestone they once thought impossible—celebrating in a home of their own.

Vizo Financial Recaps Successful Year of Credit Union Education in 2025

In 2025, Vizo Financial Corporate Credit Union initiated its Education Rewards Program, which allows attendees to earn points on an individual and credit union level ...
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