A member visited one of our branches to make a small deposit. During the transaction, a branch employee noticed the member held a significant balance in a More Savings account. After completing the initial request, the employee quickly ran some calculations while continuing to engage with the member. They identified an opportunity for the member […]

My experience with AmeriCU has been amazing. Any time I have a question or concern, it’s addressed right away. What really stands out to me is how invested they are in helping their members succeed. When I was looking to grow my small business, my representative took the time to really understand what I needed. […]

During a support visit, a team member connected with a Patelco member who felt overwhelmed by high-interest credit card debt, including two cards at 35% APR. The member had been advised by a third-party debt consolidator to stop making payments — guidance that would have seriously harmed her credit. Recognizing the risk, the team member […]

I had the privilege of working with an elderly couple whom I grew very close to over the years. They often visited the branch alongside their daughter, who shared a deep bond with them. Through those interactions, I was able to guide them on the benefits of establishing a payable-on-death account, helping ensure their daughter […]

A member I have known for a while — we worked together at Walmart and know a few of the same people — opened an account in 2023 so he could have a place to save money that was a little harder to access. I did a soft credit pull and talked to him about […]

The Collections department at MyUSA is one of proactive support and realignment. Reaching out to our members that are beginning to default, MyUSA Collections reviews each member relationship and their current financial needs to find new products and solutions that proactively avoids a collections event and instead strengthens their relationship with our members. Turning what […]