Some of the most meaningful moments happen quietly, through steady care over time. Dee Cordova, senior service center manager, supported a member facing overwhelming medical and financial hardship. He was living with Lewy Body Disease and early onset Parkinson’s, had fallen behind on bills, and was trapped in a predatory high-interest loan that was draining […]

Each year we capture stories from our more than 280,000 members and ask them about the impact Nusenda has had on their financial journeys. Learn more at Nusenda.org. Watch Jesse’s story.

A member visited our Lafayette branch requesting to wire $29,500 to her niece. As the Senior Advocate asked routine questions, the member appeared confused and uneasy. A review of the account revealed another red flag — a $50,000 wire had been sent just days earlier. Concerned, the Advocate contacted the trusted contact listed on the […]

A member came to us after her daughter talked her into a loan to help with financial hardship. The member is deaf and had always trusted her daughter with her finances — but this time, that trust nearly cost her everything. She had taken out a loan over the weekend and already owed $4,900. The […]

After months of building trust with a member, Chromwyll learned more about the challenges he was facing. At 72 years old, the member was still working two part-time jobs just to make ends meet. One day, he came in visibly stressed and shared everything piling up at once: his car registration was due, his phone […]

Each year we capture stories from our more than 280,000 members and ask them about the impact Nusenda has had on their financial journeys. Learn more at Nusenda.org. Watch The Elmhorst Family’s story.