Innovation Only Goes So Far Without Internal Alignment
Marc Rapport
Coastal Credit Union evaluates fintech through the lens of member value, strategic growth, and organizational readiness to implement new ideas.
Callahan Webinars
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How Mentoring Programs Can Impact DEI
Join a panel of credit union professionals as they discuss key takeaways from the 1-to-1 Woman Mentoring Program.
How To Serve Members And Build Non-Interest Income
Join CBC FCU, to discuss how the cooperative launched an insurance CUSO to provide members with money-saving options and add a new source of non-interest ...
How to Transform Empty Industrial Space into a New HQ
Vibrant Credit Union retrofitted a former Sam’s Club store in order to house its growing workforce, adding a variety of unique features intended to make ...
How PSECU Developed Its Member Segmentation Strategy
PSECU introduced new segmentation strategy with 12 key segments furthered narrowed to three personas. Learn how.
How To Move Financial Inclusion Forward
Travis Credit Union hosted its first Financial Inclusion Forums, beginning in late 2021 and continuing into this year, to address a range of issues around ...
How To Develop The Next Generation Of Leaders
Knoxville TVA Employees Credit Union launched their L.E.A.D. academy in January 2020. After a pandemic hiatus, the emerging leaders program has resumed and expanded.
How 3 Cooperatives Are Moving DEI Forward
During this webinar, Callahan & Associates' Alix Patterson moderated an interactive discussion focused on how three cooperatives are moving DEI forward.
How To Create A Complete Member Story
During this webinar, Breana Wolfert, assistant vice president, branch operations, American Heritage CU discussed how the credit union selected and implemented a member relationship management ...
How To Advance Member Service With Chatbots
During this webinar, Callahan & Associates moderates an interactive discussion focused on how cooperatives can successfully advance member service with the right combination of high-tech ...
How To Use Culture And Perks To Hire Successfully
During this webinar, Justin Howard, CEO, Horizon FCU discussed how the credit union has achieved success in hiring through a long-term cultural shift and a ...
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Future Bets For Fintech
Rebecca Wessler
Credit unions are making decisions about where to build, invest, and partner as they balance today’s priorities with tomorrow’s opportunities.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
Competing For Gen Z, SMBs, And The Future Of Money
Callahan & Associates
Credit unions that enable seamless movement between fiat and digital assets position themselves as a trusted on- and off-ramp.
The Financial Readiness Gap: Credit Unions Evaluate It Every Day. But Who Builds It?
Callahan & Associates
The credit unions that win the next generation will be the ones that showed up early, when young members were forming habits and deciding whom to trust.
Defending Your Credit Union Against Fraud Means Fighting Fire With Smarter Fire
Callahan & Associates
The challenge is no longer whether to adopt AI, but how to adopt it responsibly with the right governance, the right partners, and the right balance between technology and human oversight.
Digital Assets Are Coming For Payments. Are Credit Unions Ready?
Andrew Lepczyk
McKinsey projects trillions of dollars in growth across digital assets, with money movement emerging as one of the biggest opportunities.
The Long Game For Fintech At FORUM Credit Union
Marc Rapport
The Indiana cooperative blends internal development with selective partnerships to meet members’ needs today now while positioning for what’s next.
Mission Fed Weighs Fintech Returns Against Real-World Fit
Marc Rapport
The San Diego cooperative leans on its CUSO and the CURQL network to make fintech investments, but member needs still guide which solutions ultimately make it into the credit union’s operations.
AI Boot Camp Is More Than Basic Training At Clearview FCU
Aaron Passman
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adopt new technology and embrace efficiencies.