This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.
A special team at BECU delves into digital to tackle user experience at the big cooperative.
An open system on a cloud-based core is the key to unlocking quick integration and delivering the service options members increasingly expect.
The COVID-19 pandemic has presented new challenges and opportunities as well as changed some priorities.
The proper response will make a big impact but needs to be comprehensive and consider multiple risks.
Financial Center First embraces two guiding principles to help members lessen the financial fallout from COVID-19.
The past decade was bookended by two very different crises, but credit unions are ready for the challenge of a rapidly changing environment.
A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.
Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact operational strategies, credit unions may shift focus to remote support networks in an effort to offer sustained member value.
From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.
The credit union completed a three acre headquarters campus in 2021 that offers 52% more space while consuming a fraction of the resources. It’s a model of how cooperatives can lead on sustainability without sacrificing performance.
CDFI credit unions might be fewer in number, but their impact reaches millions of members, and their footprint highlights how targeted mission can translate into broad, measurable reach.
Preventable fraud losses quietly erode credit union margins. The difference between a 25% and 6% loss rate isn’t risk. It’s execution.
Holy Rosary Credit Union has embedded itself into a local high school’s career and technical education program, offering scholarships, internships, and courses eligible for college credit.
Credit union leaders want to know where peers are placing their focus. These six priorities reflect how leadership teams are responding to change with intention and clarity.
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
No Consensus On Shape Of Ultimate Recovery