Rebecca Wessler

Rebecca Wessler is an editorial consultant and former editor-in-chief for Callahan & Associates. She works with Callahan’s team of writers and freelancers in their goal of creating actionable content for web, print, and research reports. Rebecca has more than 15 years of experience covering business and finance, ranging from a local business magazine in Kansas City, MO, to a niche newsletter for Dow Jones. She’s held a senior editorial role at Callahan for more than 10 years and works across the company to ensure the voice of Callahan reflects that of credit unions everywhere.

A Midwest native, Rebecca earned Bachelor of Arts degrees in psychology and sociology and a Master of Arts degree in journalism from the University of Missouri, Columbia. In addition to Missouri and DC, Rebecca has lived in Matamoros, Mexico; La Paz, Bolivia; and Berlin, Germany. Send her an email below or find her on Twitter @CreditUnionsRW.

Features

Service When, And Where, It Suits The Member

DuPage Credit Union has offered online appointment scheduling for nearly 18 months, but the arrival of the novel coronavirus earlier this spring pushed the cooperative to rethink the necessity of face-to-face engagements.

Features

12,000 Appointments. 5 Months. 1 In-House Tool.

Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.

Callahan Collections

Online Scheduling Tools: 3 Stories Of Deployment And Adoption

Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.

Features

A Strategy To Combat COVID-19 In 5 Weeks Or Less

When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an appointment scheduling and lobby management system.

Industry Insights

Best Of August 2020

Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

Features

How To Recruit The Next Generation Of Credit Union Leaders

Young employees making their mark on their organizations talk about how they started their credit union careers and ponder how the industry can attract up-and-coming leaders.

Industry Insights

Best Of July 2020

Based on July traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

Features

A Credit Union Career Isn’t For Me. Change My Mind. (Part 4)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

Features

A Credit Union Career Isn’t For Me. Change My Mind. (Part 3)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

Features

A Credit Union Career Isn’t For Me. Change My Mind. (Part 2)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

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