Industry Trends: Member Relationships (3Q19)
Product penetration rates hit all-time highs in most major categories, as memberships and member relationships continue to rise.
Product penetration rates hit all-time highs in most major categories, as memberships and member relationships continue to rise.
As employee productivity rises industrywide, so, too, does compensation.
Third quarter deposit performance resulted in slightly eased liquidity pressures.
First mortgage origination growth tops 12% as refinancing opportunities fuel activity.
Despite slowing consumer demand across the country, auto loans remain big business for credit unions. However, this is a segment worth tracking in the months to come.
Real comments from online review sites to inform strategies, policies, and practices.
Callahan’s associates offer their take on the best books for credit union leaders.
Can you sniff out these 10 credit union names that will leave you feeling hungry?
In Arizona, first mortgage balances and share draft penetration hit decade-plus highs.
Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the third quarter.

Lower prices and better amenities are making pre-built homes an appealing option for credit unions looking to bolster their balance sheet and borrowers stymied by the affordable housing crisis.

Data from Vanguard shows retirement preparation declines with age, leaving no generation fully ready. The gap presents both a challenge and an opportunity for credit unions.

It’s not every day a technology leader takes over HR. Vantage West’s Rob Hoyle explains why the two disciplines are linked now more than ever.

Rising credit union benefit costs don’t have to remain a permanent operating burden.

Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.

From macroeconomics to multiculturalism, the future of AI, and more, the second day of this year’s convention was packed with insights.

From new attitudes to new ways of thinking about service delivery, here’s a look at the first day of the industry’s biggest event.

Storytelling drives growth and loyalty at Navy Federal, where real member experiences become narratives that strengthen trust, reinforce value, and build lasting relationships.

From where stories come from to how they’re produced and distributed, Lake Trust shares how authentic member narratives strengthen its brand and show what “positive impact” looks like in action.

An expert in user experience turns complex problems and opportunities into narratives that guide leaders toward confident decisions and growth-focused investment.