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How To Build A Diverse Board

A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.

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Enrichment FCU And A Post-Pandemic New Normal

The Tennessee cooperative is planning to redeploy staff and create a digital-first culture.
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Coastal Credit Union Takes On DEI From The Inside And Out

This Raleigh-based cooperative is “woke” in Wake (and Durham) counties.
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Organizing Strength Into Compelling Power

Dozens of credit unions and related organizations pledge to help the industry meet the diversity, equity, and inclusion challenge.
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CEOs Take On The Role Of Chief Equity Officer

Leaders today must consider what “concern for community” means for fairness in hiring, upward mobility, and inclusiveness in the workplace.
Callahan Collections

How To Build A Diverse Board

A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.
Callahan Collections

Drive-Thrus And Digital Delivery: 2 Stories Of Adaption And Adoption

Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.
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5 Ways To Transform DEI Talk Into Tangible Action

After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.
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From Face Time To FaceTime: Call Center Coaching Evolves

Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
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How To Use Analytics To Identify At-Risk Members

Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals ...
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CommonWealth One Makes The Most Of Staying At Home

Employees and employer benefit from homegrown e-learning initiative.

Loan Trends In 2Q24

Fluctuating loan demand upset credit union lending pipelines and balance sheets in the first half of the year. How significant were these impacts?

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