Features

What’s In A Name: Chief Efficiency Officer

Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line fixes into bottom-line wins.

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Jim Morrell On Leadership

The CEO of Peninsula Community Federal Credit Union highlights how active listening and lessons from the basket ball court shape a culture of inclusive banking that serves members and employees.

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Features

Georgia United Turns The Tide On Membership Growth

After years of declining membership, a new growth strategy and snappy catch phrase is paying off for the southern credit union.
Features

How A Florida Credit Union Rebuilt Retention After The Great Resignation

Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
Features

What’s In A Name: Chief Efficiency Officer

Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line ...
Partner Perspectives

How SWBC’s Contact Center Solutions Help Financial Institutions Stay Connected

Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
Features

Amanda Garabedian On Leadership

The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.
Features

FedChoice Is Ready For The Next Government Shutdown – Whenever It Comes

A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.
Features

Exit Interview: Cheryl Sio, MembersAlliance Credit Union

From the teller line to the corner office, CEO Cheryl Sio’s story spans five decades of industry transformation and enduring leadership lessons.
Partner Perspectives

What Was Once A Safe Corner Of Credit Union Portfolios Is Now A Source Of Pain

Structured protection strategies provide potentially higher long-term total returns than bonds while muting the volatility and downside risk traditionally associated with equities.
Features

Jim Morrell On Leadership

The CEO of Peninsula Community Federal Credit Union highlights how active listening and lessons from the basket ball court shape a culture of inclusive banking ...
Features

How AI Is Shaping HR For The Next Era

Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
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